Go Mobile PGH Reviews

Go used to be convenient and easy to use. Once you were set up it was then just a few quick taps to verify you had the right vehicle and amount of time selected and then, bingo, you were ready to this app.

But the current app is annoying and hard to use and has abandoned the smooth and easy to use design for some reason. I’d guess they tossed the native iOS app for a “common codebase” kind of thing that saves them from developing multiple version of Go , one native app for iOS and another for that other OS? A really poor decision, this is so slow, klunky, and annoying to use that it is only slightly better than using the parking machine on the street.

I am constantly confused by what is selected or what will happen if I hit a button. Will it park me for 15 minutes or choose the wrong vehicle? I no longer think of Go as reliable, but as some kind of puzzle trap that might blow up on me. Brink back the old design/native iOS app!

The one good addition has been the map with the machine numbers. For some reason the numbers are not very large and you often have to get out of your car to see them clearly. But the map allows me to check the number from inside the car. That helps a lot since I don’t always have to this app looking for the machine in the weather and search for the relatively tiny numbers. Really, you’d think the city would print them as large as possible on all four sides!

Twice I have been overcharged due to bugs in Go . The first time, every payment method I had on Go was charged for the same parking session. The second time, I went to extend my session and was charged for the full length of the session instead of just the extension. I had to extend again and the same thing happened.

Both times, I submitted a ticket on their website. For the first incident, they closed the ticket without contacting me. I reopened the ticket and continued to wait. I filed disputes with my bank and credit card to get refunds after about a week without a response. Finally, SIX WEEKS after I submitted the ticket, they replied and thought that I wanted to cancel my entire parking account. Ridiculous. I’m in the middle of the second instance and they already closed my ticket with no refund and no response.

While Go is convenient, there are several flaws. Here are a few:

1) There is no stop button in case of errors. If you hit the park button and immediately realize you hit the button too soon, you are screwed and your money is gone. No refunds.

2) There is no way to switch cars if you have multiple cars listed and forget to change the car. This is doubly bad because Go automatically makes any new car added the default car. So if you forget to change the car, now you have to pay again for the correct vehicle.

3) You cannot make any changes while a parking session in open. This is a problem because when you park under the wrong vehicle, that Go made the default vehicle on its own, you should be able to this app in immediately and change the default vehicle to avoid the same problem again later... but you can’t. You are stuck until the parking session is over. Even then, sometimes it doesn’t let you make corrections because it still has your car in an open session, despite the session being over.

Be very careful with Go... it’s all about taking your money.

Updating my review to 4 stars after figuring out a workaround.... Go doesn’t seem to allow you to add more than one credit card. Removed all of my cards and added just a single payment method and now the payments are working. This is annoying but at least I can use Go again

Go was 5 stars before it stopped allowing me to use the credit cards I had saved in Go . I have two Visa cards in the payment methods but Go won’t recognize either of them, just tries to force me to sign up for Visa Checkout instead. 1 star until I’m not forced to sign up for an additional service to use Go

I have gotten several parking tickets EVEN THOUGH I pay through Go. Please figure out why the parking authority isn’t receiving info from you that I paid. Last week I was walking toward my car and a parking authority employee was taking a picture of my license plate. I asked him what was wrong and he said I had not paid for parking. I HAD PAID FOR PARKING. Not only did I pay for parking but I still HAD 37 MINUTES LEFT BEFORE MY PARKING EXPIRED. I showed the parking employee my app with 37 minutes left and he showed me on his machine that I had not paid. This is getting old. Please fix this. I’m going to have to delete Go if this cannot be remedied.

Go and service was great, albeit for a short time, but now seems to have constant bugs and issues. Go no longer gives you the ability to consistently use the payment method that you previously loaded. When prompted to add another payment method you are unable to do so. If you have an option choose non-metered or garage parking.

Paying for parking stinks. Go makes it a minimal chore. In a rush to make it do a practice, I paid for parking while running inside. I didn’t think twice, it just worked without a hitch. Looking back, it’s exactly what Go should be. Pay for parking, get on with what you’re doing. Done.

If I would review it couple months ago I would give it 5 stars. I’ve been using Go for 3 years and the last updated version is definitely is the worst. Two major problems with the new update, first, although my critics card is saved as a default payment card, every time I have to sign in to masterpass which takes at least 2 min. Second, the interface becomes more complicated.

Thanks!

2 stars because even a broken app is a better interface than the parking machines around PGH.

Locked out of my account, can’t reset password, nonsensical loops of screens and prompts when trying to get out of account lockout jail... Makes me think their backend databases and systems were never so sturdy to begin with if others are having these problems too. Unfortunate because it was my this app-to process for paying the meter all around PGH.

Update: This is by far the buggiest and worst app on my phone. Well, until now when I delete it.

When services are down, I should NOT have "wrong password" responses, as the issue is never my password. Give me an error that says services are not available rather than me going on a wild goose chase trying to reset a password only to be thrown win32 exceptions and then having to make the 15 minute walk back to my car to pay the meter manually.

When the service comes back, my password was just fine all along. Better programming, people.

Tried to use Go to pay for parking for over 20 minutes before leaving the restaurant I was at to this app back outside to ultimately use the kiosk. Multiple errors. Would not allow me to choose a state for my license (and I couldn’t advance in the process without adding that), would not accept my payment (app stated it was an ApplePay payment when it wasn’t), would not allow me to choose a duration of time for parking. App crashed in the middle of use. Save yourself some time and just use the kiosk.

Go is one of my favorites on my phone! No waiting in line to pay. No glare on the screen so I cant see what Im supposed to touch on the parking kiosk. Pay right from my car and then add time to it wherever I am if Im late getting back.
Brilliant!!

Go is great other than when it doesn’t complete the purchase. I usually catch it, but today received a ticket after thinking I paid already. Open Go back up and there’s the dreaded “could not complete purchase” message. Lame but my technically my fault.

Go used to be awesome, but it just keeps getting harder to use. At first there was an update where it lost all my info so I dutifully re-entered it. Now it seems I have to enter a new payment option every time. I have 4 in - mastercard, visa, PayPal, and Apple Pay. Today I tried to park and it wanted me to create a master pass or visa checkout account and wouldn’t take any of the 4 payment types already in my account, which I don’t want to do. I ended up just paying at the meter the old fashioned way.

I don't trust Go to store my credit card information securely, especially given the other reviews that mention poor software quality. I was hoping I could use Apple Pay, to avoid directly entering my credit card information, and this seems to be supported in Go , but I'm prompted to use a credit card when I actually try to park. I'll be happy to try Go again if/when this changes, but for now I'm deleting this.

Go has needed some work but they don’t seem to want to make this work well. In my case, I am always in Pittsburgh, but rather than have my city come up as a default, each time I have to select the city, and the list of cities is getting longer. Simple programming but they are too lazy to make this easier to use!!!

Gone are the days when you have to run back and forth to the meter. Use your app and refill time without moving. You can avoid those embarrassing parking tickets you get 1 minute after your time expires. Love Go!

Go just made the parking game SO much easier. I haven’t used an easier app yet. I recommend using this to anyone that travels a lot. To be able to park and pay for it sitting in the car is AwEsOmE!! Doesn’t get much easier than this!!

I love Go. It makes parking in Pittsburgh extremely easy. New improvements let you see nearby zones so you don’t have to find the zone number somewhere on the street.

Love Go—convenient, lets you extend the time on the “meter”, warns you when time is almost up. However it is glitchy-sometimes doesn’t recognize you or just doesn’t work

Still it’s wonderful when it works

Go charged my card, sent me notifications so I wouldn’t be late leaving before time expired, and I received a receipt via email. However, I still got a ticket. And when I contested the ticket with the emailed receipt showing I’d paid for parking the ticket was upheld because the lid ended plate number wasn’t entered into the machine on the street. That stinks. I won’t be using Go anymore.