EVgo - Fast EV Charging Reviews

by KillBillwithNIN

Use Apple Maps instead of the creepy one used now. Take the time to make EVgo an iPhone experience not a google tracking opportunity. Using the built in mapping api means my privacy is respected and the experience is more in tune with how I expect an app to function. The lack of a quick and simple way to see where I am in relation to this app chargers is annoying and that it doesn’t use the standard UI symbol for location calls (the little pointer) combined with its clunky layout makes the look like the developers are more interested in making EVgo look and operate the same across platforms rather than going for a great user experience. I do not find EVgo a joy to use.

by MonkWise

Waisted 4 hours walking around and having a really, really, really long lunch.
A flaw in EVgo will shut off your charge if screen is bumped when you put phone away. I checked later to see how charge was coming. Called there support line to which I was told everything was fine. -I explained I could no longer see the screen that says it’s charging and asked how to get back to it.
If you can turn off charge from app and not just “at the pump” you should be able to verify it’s charging, turn it BACK ON if accidentally disconnected, heck even set limits. Say, “fill er up” or “put $10 on 5” whatever. Seriously lame. Now I have to go back tonight and sit in parking lot for 3 hours, as everything will be closed. Really disappointed, what an oversight not being able to start/confirm charge when you can apparently stop one in progress by putting phone in pocket.

by Addy89

I recently download EVgo but EVgo doesn't work for me. I accidentally tap at the charge bottom when I wasn't at the station. EVgo started to charge me the money for it when my car was not even plugin. I had to call the representative to stop the charging session, then she told me I got charge $1.50 for starting the session. The representative doesn't even helpful and can't even answer my question when I ask them how to stop the charging session on EVgo when I accidentally tap it. Too bad I have to delete EVgo and close my this app account. Bad experience with this app. Compare the customer service between this app to ChargePoint. ChargePoint has a better customer service and better app to handle the customer needs. I'm able to stop the charging session on EVgo with ChargePoint and don't have to deal with the hassle on the phone. Goodbye this app.

by Yet Another Musician

People who use EV’s on a regular basis trust that the chargers they use will be available when they need them. Just like anyone who drives a gas vehicle can trust that the gas pumps will work, without having to think about it.

this app’s app cannot be trusted to give you accurate information about the status of their chargers. On several occasions I have seen two “green” indicators on EVgo , meaning the charger is available and functional, only to discover that the charger is down once I’m on site. I wonder if this app understands how disruptive this is to their paying customers.

This also underscores the problem of chargers (at least in my area) going down with upsetting regularity. this app will tell you if you call that chargers don’t stay down for more than a week or two. Nope. I’ve seen chargers go down for months at a time, stay on for a few days, then go down again.

Something is seriously wrong with the way this app operates and maintains their equipment and their network. Hopefully other EV companies will come into the area and give us some meaningful alternatives so I don’t have to keep playing roulette with this app.

by Autnagrag

The user interface still requires heavy lifting to come up to speed with the competition. If the sector of the map that one has chosen contains no chargers, an irritating pop-up window apparently designed by halfwits appears. It’s easy enough to see that there are no available chargers in the sector of the map one is looking at (except of course the parts of the map obscured by the halfwit window). I have never seen anything this lame in any other electric vehicle charging finder app. Thumbs down. They say they have “700” fast charging stations. Their app I can only show you 49 of them on the planet earth, but you will really have to wade through a lot of halfwit pop-ups.

by Duanebreezy

EVgo has… issues. I can see the map of chargers, filter for fast ones (don’t actually get fast charging from them, but that’s not EVgo ’s problem). In CarPlay you can’t touch the locations to start navigation, there’s no intuitive way to start a charging station from EVgo as the screen at the stations instruct (I found it once, failed the second time so just swiped a card), and you can’t actually change the notification preferences in EVgo , you can touch the buttons, but they change right back.

Yes I have the latest version of EVgo , yes I have the latest version of iOS, yes I uninstalled and reinstalled EVgo .

by Brandon67432

You’re at your local grocery and spot a place to charge up

The screen doesn’t work so you install their app.

Expected experience:

“Sign in/up with (provider)”
“Type in charger #/etc”
“Pay with (built-in service)”
—> Charging starts

Actual experience:

Create a unique login with a complex password to remember (ugh)
Tell us your vin (or model)
Tell us your billing address
Manually type in a credit card number
Prompt for notifications
Prompt for location
What’s your mothers maiden name?
What’s your favorite kind of ice cream?
How many pickles are in a standard size jar?
—> Charging starts

Obviously I’m joking a little here but the sign up process is a barrier that’s 2-3x longer than it should be. I really want 2-3 steps absolute maximum.

This is a small change you could make that would impact every single one of your new customers. I nearly gave up halfway through and just went without charging. Please consider improving this.

by MiqueH

Do not waste your time trying to sign up using EVgo —it does not work! USE THE WEB SITE instead: it is painless, easier, and it works. EVgo wants your address, and then makes you enter it a second time. It says Country is required, and says you must pick your country from a list, but it never shows the list. You have to pick your car’s Year, but the choices are single a double digits from 0-64. When you finally enter your credit card, it rejects it. When you page back and forth through the form pages, it forgets what you entered before forcing you to renter the information again. I generously gave EVgo 2 stars because once I signed up in the web page, it worked fine to select and start charging.

by Sallyburgermom

this app has some of the faster charging stations around, which is great. However, they often lack signage to indicate that non-EVs shouldn’t park in their spots and they currently do not have a policy to enforce towing when this happens. I often show up at a spot that’s supposed to be available to find some huge truck blocking the charger. Further, the Charge Point app does a much better job of giving an indication about how much your car has charged and how much more time it will need. I find the this app app cumbersome on this front. It also regularly takes forever to load a charging point and get the charge to start. The whole thing is unnecessarily glitchy and I wouldn’t use this app except that, again, they have fast chargers.

by MacBook Accounts

EVgo worked wonderfully for the many months I’ve used it. That is, until the most recent update. What the company improved UI-wise they’ve destroyed in terms of functionality. EVgo takes forever to open, minutes to load the map of chargers, and more time than previously in beginning the charging process. The previous version was incredibly fast, and I never had any issues. My car already charges more slowly on this app stations than other stations, but I’ve stayed with it. This new update makes it more likely I’ll switch to electrify America or another company.

by MiguelCaba07

My only complaint is that there isn’t a a button to click to show you your active charging status. It’s weird how you have to go to payments and transaction to get that info.
I hope they update EVgo so you don’t have to be next to the EV to know the status of your charging session.

by Serdriver1

I have a Nissan Leaf and use the ChadeMo charger to fast charge and it’s reliable, never had a problem and the rates are comparable to ChargePoint and electrify America. I hope they continue to build and support ChadeMo because there are lots of Nissan Leafs around. EVgo is clear to use. I don’t like their new rate plans where they charge you $5 a month just to be a member; before your monthly membership would go toward charging, but now it’s just a flat charge. Boo!!

by Rhenish

No complaint about EVgo as such, but the this app locations tend to be awful, such as not so good shopping centers, in front of Walmart, etc. Like I’m going to spend an hour shopping at Walmart while my car charges? I suspect these are subsidized by cities or the shopping centers to get you to kill what’s left of your soul and spend yet more money on yet more stuff you don’t need. Why not put them next to nice parks or cafés so I can enjoy nature, go for a run, or read for a while while my car charges? I’m surprised Subaru, of all companies, the love-themed, get-outside maker of AWD cars, partnered with this app. Still… good there are EV stations near Walmart. Just not useful for me personally.

by LegendaryGogeta

I like EVgo but there’s things that need to be fixed.
When searching for chargers it needs to be able to find chargers in longer distances instead of saying no chargers found.
Not happy that there isn’t enough chargers either, always having to wait to charge.
App needs to show how much I’m being charged as the timer goes. There’s time I’m only looking to spend so much.
The price increase is also not justified for the few chargers in my location the Bay Area.

by KBones3sr

EVgo is usually much more reliable than the card, as I primarily use it when i constantly get errors when using the card. The only reasons EVgo didn’t get 5 stars from me is due to the fact that you sometimes cannot stop a charge remotely from EVgo , and there isn’t a map with all of the charging stations in the city. It would be more convenient to have a map to be able to plan ahead, rather than gambling on EVgo finding a charger near you. It would also remove the need for a third-party app to find charging stations when you are not very close to one.

by Evbolt18

When you look for a charging station, it will give you the closest available station. But sometimes when you get there. Someone might get there before you. It happens to us all the time. That’s why everyone should get all the charging network apps or this app should provide more CCS charging stations. Tesla in Europe has CCS converter for Tesla use. All the non Tesla vehicle will suffer when Tesla start charging on CCS network.

this app should provide a pop up message that if the station is occupied while we driving to it. So we won’t be frustrated and wonder if we have enough juice to make it to the next station or home.

by Joeearthling

I use EVgo a lot when taking long trips in my Bolt EV. EVgo immediately recognizes the charger when I stand in front of it and I need only a couple of simple screens to make my selection and “Swipe to Charge”. Very improved app in the last several years. The main things I need are accessed right from the opening screen and the other useful features in a menu tray accessed via one tap. The notification system is easy and very useful. I wish it had the ability to display car state of charge on my phone while charging and display recent charges by others at that station (for better trip planning).

by Mike987977654335689

App went from not useful to now only needing a few tweaks. I have not recently experienced inability to initiate charge at any station in last 4 months, an earlier problem.
- it would be nice to go directly to charger instead of drilling down through menus. Slow cellular slows down the process. You can favorite a station, but not a charger
- it would be nice to get charging level from app. App is already talking to station for time and connection. Why not grab the %? I can get it from car’s app, but have to use car’s 3G cellular and it has its own drill down and uptime issues.
- it would be nice if app showed the running total of the fee. I now guess based on previous usage and do see the text message after charging complete. Also the text message could include balance to date. You have the data.

by Alphaman368

Simply plug in, open EVgo , wait a second or two for EVgo to discover charger based on location, then select plug, and finally swipe right. I truly have nothing negative to say about EVgo . I live in Houston, TX and for the rare times i do need a charge on my Chevrolet Bolt, it is a breeze. The only form of feedback i could give, is the price of the charge, it becomes too expensive to be charging at these for a road trip scenario. Not sure about competing chargers, but if i were to be strictly speaking on app user experience. After you set up payment, its as easy as swiping right on tinder and you begin to charge.

by Princessheidyaimee

With a little patience u can do anything just breathe and release slowly and watch magic happen. SOMETIMES EVgo IS EFFECTED BY INTERNET INTERRUPTIONS especially if u are under ground parking or on a hill type place . this app HAS BEEN THERE WHILE I TRAVEL IN PLACES WHERE FAST CHARGERS DONT EXSIT . I want to assist in the placement of more units .faster easier charges for every location thats busy PLEASE VISIT MY HEALTH BLOG ON FACE BOOK VIA “ROYAL HEALTH” #ROYALHEALTH AND ASK TO JOIN REACH OUT TO ME IF U WANT TO PARTNER UP AND BE A INVESTOR IN YOUR OWN BUSINESS OWNING A FAST CHARGER . Make money while u charge with me ! this app is the best and most effective charger systems next best is TESLA . U do the math and see this app IS THE BEST! PRINCESS HEIDY AIMEE

by Digitalgrrl79

Unfortunately EVgo doesn’t know when a car is still connected to the plug but is no longer charging. It shows the plug as available and when I drive to it, it’s connected to a car no longer charging and I can’t charge. Also, the stop charging option from EVgo doesn’t work for me anymore so I always have to hit the emergency stop button on the charger.

by Bmasar

I use EVgo to initiate my charging and it’s convenient. EVgo itself hasn’t given me any problems, though some of the older chargers don’t communicate properly with my Soul EV. I would like to be able to see within EVgo how long people have been charging to help determine if a charger will be available soon before driving over.

by Etlipman

Love the nearest station feature!
Would love a one or two touch feature to report a station problem without calling . Snap a photo - hit an outage option. and submit.

Also would be great to see if station issues had already been reported - service in progress