Mobility app not working? crashes or has problems?

Mobility Status

Last Updated on 2024-10-16 by MobilityStream, LLC

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Common Mobility Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Mobility app on iOS and Android devices. Solve all Mobility app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Mobility iPhone Issues and Solutions

Mobility iOS app crashes, not working, errors
Mobility iOS app network issues
Mobility on iOS has black/white screen

Mobility Android App Issues and Solutions

Mobility has errors/crashing/not working
Mobility server network connectivity issues
Mobility has black screen

Mobility iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Mobility app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Mobility app crashes or not working on Iphone (iOS):

Close and restart the Mobility app on iPhone
Update Mobility app to the Latest Version for iOS
Uninstall and reinstall Mobility iPhone app
Update your iPhone to the latest iOS version

Fix Mobility on iPhone unable to connect to server/internet connection issues::

To resolve Mobility network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Mobility black/white screen (blank screen) on iPhone:

Follow the Mobility iOS app troubleshooting guide Here →

Mobility Android App Issues and Solutions

Fix Mobility not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Mobility app issues:

Force Stop the Mobility App
1. On android, goto "Settings" » click Mobility app. » click "Force Stop".

Update Mobility to the latest version on PlayStore

Clear Mobility App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Mobility app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Mobility.

Fix Mobility unable to contact server/ Mobility internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Mobility » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Mobility » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Mobility on android.

Solve Mobility black/white screens issue on Android:

Follow the Mobility android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MobilityStream, LLC, developers of Mobility.

About this app

You need to have the this app for Jira add-on from the Atlassian Marketplace installed on your Jira Server, Datacenter, or Cloud instance to use the full functionality. this app for Jira Service Management Portal is an app to access your Jira Service Management Customer Portal. Your clients are able to collaborate easily with your Management Desk agents via Mobility.