Contact JRNY Support

This is the most infuriating app I’ve ever bought. When it works I love it but I’m in my 6th month of using it and have had major 3 bugs that keep me from using my premium feature for at least a week. The app is currently telling me that I don’t have a subscription but my iTunes account proves otherwise. If I could get help with these issues immediately I wouldn’t be so harsh to give a one star review. Every time I reach out to Jrny customer support I don’t hear back for weeks. After the 3 day sla, I will reach out to Bowflex customer service and the issue is usually get resolved within a week. The funny thing is that Jrny must not know that because they will respond to my open ticket weeks later apologizing for the delay but not addressing the issue. I love my Bowflex so much that I was deciding between the Bowflex bike and a peloton for Christmas but after the issues I’ve had with the actual app subscription, there is no way I will choose Bowflex over peloton now. I also have a subscription to the peloton suite of classes through my gym and have not had a single issue for well over a year. Jrny needs to get it together, especially if they are looking to take some of peloton’s customers.

1) No uses for treadmill speakers- Radio is great but does not play on treadmill speakers. Same with trainer and social sessions. Speakers only work with direct connect devices, not bluetooth only offered through the app. 2) No outside app workouts tracked or recorded - If you bluetooth connect app to treadmill then initiate your workout on the treadmill instead of the app, it will not be tracked or show up on your journal. Also, if you want to manually track an outdoor run, weights, or gym time, nada. Just app initiated sessions are tracked. 3) Where is the walking scenery and music for those days you just want to stroll the legs? This is in other treadmill apps but not jrny. 4) $20 per month or $150 annually. For what exactly? The functionality offered does not justify the app expense that was marketed as included with the treadmill. Really, no free features with the purchase of the equipment? App should be included with purchase and offer in app purchases for customization with journal included at a minimum. 5) Worst of all, privacy practices using health data has not been shared with Apple and of you read the agreements, not good. You are paying this company to market and share your date with third parties. Typically, a privacy policy like this warrants a free app.

It took several months to work my way up to a 30 minute interval workout. I loved it. It was my time to zone out and get a break. Then they took most of that away, with no manual interval option. Manuel is now just a work out at whatever pace you want. I preferred not having to think about it. They seem to be pushing this adaptive workout. I purchased this and the M8 for INTERVAL. When I reached out to Nautilus/Bowflex, I never really got a straight answer. When I asked for a refund for my subscription, they couldn’t because it was purchased through Apple. Apple says I have to get it from them. I could use other apps like Couch to 5k to get what I want but why should I have to do that? I was about to pull the trigger and purchase the bike, but now I’m selling my M8, deleting the app and getting something else that fits my needs (Peleton?) with customer support that doesn’t take weeks and multiple inquiries to get back to me. Save your time, money and frustration.