Contact JRNY®

Contact JRNY Support

Published by on 2024-02-06

About: MEET THE JRNY® Digital Fitness Platform. Personalized fitness, just for you.



How to Contact JRNY Customer Service/Support

JRNY® Contact Information

Listed below are our top recommendations on how to get in contact with JRNY®. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact JRNY®. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Bowflex



100% Contact Match

Developer: Nautilus, Inc

E-Mail: [email protected]

Website: Visit JRNY Website

100% Contact Match

Developer: Julian Riedelsheimer

E-Mail: [email protected]

Website: Visit Julian Riedelsheimer Website





Privacy & Terms:

https://www.bowflex.com/global-assets/legal/terms-of-use.html

https://www.bowflex.com/global-assets/legal/privacy-policy.html




Reported Issues: 8 Comments

4.6 out of 5

By Debbie Foley

11 months ago

I bought the Schwinn Ic4. When I choose any of the classes it seem they talk about resistance or zones 1 to 5 I don’t have that on my bike I have resistance 1 to 100 how can I do work out when I don’t know what resistance I’m supposed to be in

By Richard Gatersleben

1 year ago

The JRNY app will not after workout. I did two workouts today (12 Oct 2022 around 9:30 CET) and both went fine but I was not able to save the workout. The screen showed the circle in the middel with the three dots that kept circling. I stayed on this screen for 10 minutes after which I interupted (closed) the application. After restarting all seems to work fine. I could do another workout, including music and scenery. Saving the second workout showed again the circle with the three blue dots. Again it kept circling for more the 10 minutes. I interupted again. After restarting the workouts were not saved. Please advise. Richard Gatersleben

By Evan Fisher

1 year ago

Metrics not working on App. Tried to log out and log back in, no changes. Pls advise

By Evan Fisher

1 year ago

Metrics not working on App. Tried to log out and log back in, no changes. Pls advise

By Beth

1 year ago

No issues . Everything is ok for now. I'm just starting out. I was playing with the screen and looking at the different programs And I accidentally deleted one of the programs. (You vs. you. ) Is there a way to reinstall that program?. Or am I just out of luck. ?

By Bulldog Baker


Paid $150 for this app and I’m on my third bug that leaves me without use for at least a week

This is the most infuriating app I’ve ever bought. When it works I love it but I’m in my 6th month of using it and have had major 3 bugs that keep me from using my premium feature for at least a week. The app is currently telling me that I don’t have a subscription but my iTunes account proves otherwise. If I could get help with these issues immediately I wouldn’t be so harsh to give a one star review. Every time I reach out to Jrny customer support I don’t hear back for weeks. After the 3 day sla, I will reach out to Bowflex customer service and the issue is usually get resolved within a week. The funny thing is that Jrny must not know that because they will respond to my open ticket weeks later apologizing for the delay but not addressing the issue. I love my Bowflex so much that I was deciding between the Bowflex bike and a peloton for Christmas but after the issues I’ve had with the actual app subscription, there is no way I will choose Bowflex over peloton now. I also have a subscription to the peloton suite of classes through my gym and have not had a single issue for well over a year. Jrny needs to get it together, especially if they are looking to take some of peloton’s customers.



By RapidStrikes


Too much missing for $20mo

1) No uses for treadmill speakers- Radio is great but does not play on treadmill speakers. Same with trainer and social sessions. Speakers only work with direct connect devices, not bluetooth only offered through the app. 2) No outside app workouts tracked or recorded - If you bluetooth connect app to treadmill then initiate your workout on the treadmill instead of the app, it will not be tracked or show up on your journal. Also, if you want to manually track an outdoor run, weights, or gym time, nada. Just app initiated sessions are tracked. 3) Where is the walking scenery and music for those days you just want to stroll the legs? This is in other treadmill apps but not jrny. 4) $20 per month or $150 annually. For what exactly? The functionality offered does not justify the app expense that was marketed as included with the treadmill. Really, no free features with the purchase of the equipment? App should be included with purchase and offer in app purchases for customization with journal included at a minimum. 5) Worst of all, privacy practices using health data has not been shared with Apple and of you read the agreements, not good. You are paying this company to market and share your date with third parties. Typically, a privacy policy like this warrants a free app.



By Netco


I wish zero star was an option. Not what I signed up for.

It took several months to work my way up to a 30 minute interval workout. I loved it. It was my time to zone out and get a break. Then they took most of that away, with no manual interval option. Manuel is now just a work out at whatever pace you want. I preferred not having to think about it. They seem to be pushing this adaptive workout. I purchased this and the M8 for INTERVAL. When I reached out to Nautilus/Bowflex, I never really got a straight answer. When I asked for a refund for my subscription, they couldn’t because it was purchased through Apple. Apple says I have to get it from them. I could use other apps like Couch to 5k to get what I want but why should I have to do that? I was about to pull the trigger and purchase the bike, but now I’m selling my M8, deleting the app and getting something else that fits my needs (Peleton?) with customer support that doesn’t take weeks and multiple inquiries to get back to me. Save your time, money and frustration.




Have a Problem with JRNY®? Report Issue

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Why should I report an Issue with JRNY®?

  1. Pulling issues faced by users like you is a good way to draw attention of JRNY® to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a JRNY® customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using JRNY®.


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