MyCityBus Status

Last Updated on 2024-03-13 by Trapeze Software Group Inc.

I have a problem with MyCityBus

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User reports:
No current problems

- App frequently crashes or fails to load

- Inaccurate reporting of bus schedules and arrival times

- Some stops are missing from the app

- Live tracking is unreliable and can lead to missed buses

- App does not match actual bus schedules or routes

- Bus drivers themselves report that the app is not accurate

- App can show the time and location of the bus's next stop, but the bus may fail to stop to pick up passengers.

Common MyCityBus Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve MyCityBus network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the MyCityBus App
1. On android, goto Settings » MyCityBus » click [Force Stop]

Clear MyCityBus App Cache and Data:
1. On android, goto Settings » Apps » MyCityBus » Storage » click [Clear Data] option. This clears both data and cache.
2. restart MyCityBus.

On android, goto Settings » Apps or Manage Apps tab.
Click MyCityBus » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto MyCityBus » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyCityBus