ConnectWise Reviews

ConnectWise is acknowledged to have limited functionality, but even within that heavily limited functionality, you’re more likely to find a bug than the info you’re looking for. Crucial functions have been inoperable since release and are “Known Issues” with no roadmap for correction.

Even the components of ConnectWise that work are clunky and the user experience is dreadful. this app themselves knows that ConnectWise is terrible. When asking a CW representative about some of the issues we were experiencing with ConnectWise , they replied in disbelief “you use ConnectWise ?!”

It was a tool of appeasement and allows them to say “we have an app.” It’s not here to help you or your business. Unfortunately, the browser version was not created with mobile use in mind, so your mobile CW experience is pretty much doomed.

I find ConnectWise not very useful for our business. Trying to find the information we need is like pulling teeth. And now that iOS 13 is out with dark mode, which I use, filling in the information in a time entry is impossible to see what I’m typing. The background is black and the font is black! Who’s brilliant idea was it to not change the font color so you can actually see what you are typing? I have to type it in, save it so it goes back to the original screen so I can make sure what I entered was even spelled correctly. And why can I not delete an entry if I accidentally saved a time log to the wrong place? I have to open up my laptop and connect to Internet somewhere in order to change anything. Such garbage.

I am on my ‘lost count after 100’ times of reloading ConnectWise after having to delete it because it does not recognize my sign in.

I am perplexed at the inability or lack of care that Dis-this app has regarding such a critical issue in their app.

I load ConnectWise , authenticate, double authenticate, log in again, and allow authentication to happen with facial recognition. Good? Great! For about four days. Then the ever classic resign in but like the Black Knight of Monty Python says ‘NONE SHALL PASS!’ So off to my intents delete I go.

I have gotten so good at deleting and reloading ConnectWise that I am down to a blistering 45 secs from delete to using ConnectWise again!

Please please please for the love of everything decent, and useful. Please fix this problem, like yesterday! I have spoken with our admin who keeps in contact with your team about such issues. He said you were working on a fix that should be released in January… of 2023. What is that I hear? A fix? A workaround besides deleting and reloading ConnectWise ?

Nope…crickets.

Sincerely,

The Reload King of Dis-this app.

Downloaded ConnectWise as the legacy app has gotten to the point it crashes on my device multiple times a day, duplicates responses up to 4 times, and has SO MANY syncing issues.
Now that I have ConnectWise, I have discovered that this app now has at least two completely broken apps that have been pushed out.
I feel so bad for your single app developer. I assume it’s just one developer handling everything as I can see no other excuse for thinking you were putting out any kind of quality product.

I use the desktop application of this software which, like in most cases, is superior to any mobile application. That being said I would be ok with a few hindrances. The problem is you can’t do simple tasks like logging hours for work done to any job you are set as a resource to. There’s no way to view entire projects or to even pull up any drawings for any job. There’s no way to search projects or ticket numbers to properly charge time to.

There used to be a legacy app that had some of these capabilities but once that was removed and ConnectWise was put in its place, this app took a huge step backwards.

Any chance these updates are on their way?

ConnectWise seems as if it was designed by someone who never actually had to use it, never spoke to the users, and never used the older app. Need to pick a date? Don’t expect to see a calendar or even see days of the week (Monday, Tuesday, etc). Need to mark a scheduled time entry done? Click through many levels, find the control, click it, then back out through all the levels. These are two of many examples. It is hard to find a single item that is easier to use than in the older app.

I get it that you guys are a SAAS but its ridiculous that I can’t just buy ConnectWise and use it.

I have to ask my boss, explain why I want it, he has to go buy it and use a credit card or something.

I literally would have paid out of pocket to be using ConnectWise. If the company wants to reimburse me, great I’ll file an expense report.

My boss, the request, the purchase chain, etc. Time is money, guys.

This will end up costing a couple hundred dollars worth of my and others time just to get an app working.

My feature request is instead of just saying I don’t have a license - ask me if I want you to automatically send my request for a mobile license to the administrator. Then do that.

Alternatively, just let me buy a license without having to mother-may-I for a smart phone app.

It’s actually pretty degrading.

I can not do basics which are needed on a sales level / mgmt / exec level out in the field to do sales calls to manage core functions. This is a joke honestly. I have tied it for a month or two and it’s very frustrating.

You can not look up company by city or state, can’t even see sites, know what contact is associated with what site to name a few. I can see opportunities or activities to name the mission critical topics on a sales, management or executive level. How do you not think some of these basic through all the way CW team? Disappointing and looking at alternatives to CW. Hope you all step up your game.

Where prior you would click to change the time or date and a pop up would bring sliders to scroll through times or a calendar, instead now it brings up a tiny button on the bottom right that you must struggle to find then struggle to press. This brings up a compressed version of the old interface which, for myself and all of my coworkers, has been nothing but a struggle and a chore to use. Please roll back to the older, more accessible interface because this garbage will make my company switch or management software completely.

We’ve had this system about 7 years. The new app is cleaner and the functionality is working, but app I use most is expenses and it’s certainly less efficient. For every data field I pick and now have to click it twice versus once in the old app. Additionally, the date pick now is a dial versus a month view. I just put in an expense for Friday I don’t know what the date was. What was the feedback from user acceptance on this application? It seems that at least the expense app needs to be tightened up.

The main purpose I need ConnectWise for is missing. All the login security to get into it and yet they don’t include the password categories in the configs necessary for a tech in the field to get quick access while onsite at a client. I end up tossing this aside and logging into the full program to access the necessary information to for example connect to the clients WiFi or login to a device that needs attention. This often means searching for a place to plugin to the network.

We’ve had this system about 7 years. The new app is cleaner and the functionality is working, but app I use most is expenses and it’s certainly less efficient. For every data field I pick and now have to click it twice versus once in the old app. Additionally, the date pick now is a dial versus a month view. I just put in an expense for Friday I don’t know what the date was. What was the feedback from user acceptance on this application? It seems that at least the expense app needs to be tightened up.

ConnectWise is missing so many features and has so many bugs that you really can only use it to view already scheduled tickets and that’s about it. You can’t even use it to create a ticket because there is a dialog box you HAVE to select a Service Board, but the drop down is completely empty so you can’t proceed. ConnectWise is completely neglected, and I wouldn’t even need / want ConnectWise if this app simply got with the program and made their web portal mobile friendly. It’s not even close to mobile friendly. What year do they think this is, 2005?

Overall, this is app is just okay. Missing a lot of functionality that they could just easily add. For example, when adding a resource to a ticket, you should be able to send an email to that resource just like in the web version and desktop client. You also can’t search tickets as easily. Another thing they could have made much easier is changing fields on the ticket. Each time you change a field, it takes a few seconds to update, then you go on to another field. It should allow you to update all then, then save all

I love the new interface and added functionality. But I’m having some major issues:

1) Configurations do NOT let you see the entire contents of Text Area fields, or Text or Password fields that run longer than the viewable area in the customized Questions area. There seems to be no way to expand these to view the whole contents, nor can you edit them. I’m still having to use the Legacy app which allows viewing of full contents and editing in configs.

2) After updating our SSL certificate which changed the Site name, I am unable to log in at all with the new app (nor can anyone else). When logging in, it just gives the error “Something went wrong.” Strangely, the Legacy app still works fine. Troubleshot for about an hour with Support, and they are needing to escalate it. Removing ConnectWise , clearing cache, rebooting and reinstalling are not working.

Please fix these issues!

ConnectWise is a decent start. Navigation takes a little while, especially if you are pretty far in to a category - you have to hit the back button several times to get back to the main menu again.
I would love to see a way to search for configs for specific companies. The config search only lets you search a string, but I’d like to be able to apply a company filter so I can search only under that company.
Also, for time entry, there should be an easy way to see the total number of hours entered for a specific day.

You should suggest an on site server cache to some of your customers and make it idiot proof for your customers, this would greatly speed up operations. Otherwise not bad product/service. A built in signature program that worked across multiple documents would be nice (this could be the company I work for not being educated enough)

I’ll give the interface 5 stars for sure - much cleaner and more responsive. I see great promise.

In my opinion, the stopwatch feature is the absolute first addition needed right now. The sole reason I use the mobile app is to track time out in the field, so without that ConnectWise is completely useless to me. I don’t see them listed on the roadmap, but I sure hope they’re implied somewhere and will be showing up soon.

Additionally, with the new interface, I’m really hoping to get an iPad version as well. I do a lot of work from my iPad, and not having to log into the full website to work from it would be a huge bonus.

App works great. Wish there was an option to manually type your times for time entries instead of using the scroll wheel and a dedicated iPad app would be great.

I hate ConnectWise. Its better than nothingbut it used to work much better than it does now.

Its a nightmare to find the tickets you need with the new layout. Sometimes you can search by number and find th but the search by name almost never works. The search by ticket number hasn’t worked for the last two days though now I can find it in unassigned (which is easier but didn’t work before.). Their motto should be just keep on guessing, the same thing rarely works teice for long.

Fix this puece of junk!!!!!!!

I’d like to be able to view and run reports on ConnectWise . Also need to be able to see the Dispatch Portal. When we bought this app we were told there would be GPS for the mobile app. Looks like that concept has been abandoned. ConnectWise is nice for expense reporting. It works for time entry but the process for entering time needs to be simplified.

I love using the mobile app when I’m on the go. The interface is great and easy to use. The only thing I would love to see in ConnectWise is an option to contact the end user via email while adding notes on a ticket. This option not being available keeps me from updating certain notes and then I forget to do it when I have a chance. Great product!