Contact ConnectWise Support

by Texjuns

I am on my ‘lost count after 100’ times of reloading the app after having to delete it because it does not recognize my sign in.

I am perplexed at the inability or lack of care that Dis-ConnectWise has regarding such a critical issue in their app.

I load the app, authenticate, double authenticate, log in again, and allow authentication to happen with facial recognition. Good? Great! For about four days. Then the ever classic resign in but like the Black Knight of Monty Python says ‘NONE SHALL PASS!’ So off to my intents delete I go.

I have gotten so good at deleting and reloading the app that I am down to a blistering 45 secs from delete to using the app again!

Please please please for the love of everything decent, and useful. Please fix this problem, like yesterday! I have spoken with our admin who keeps in contact with your team about such issues. He said you were working on a fix that should be released in January… of 2023. What is that I hear? A fix? A workaround besides deleting and reloading the app?

Nope…crickets.

Sincerely,

The Reload King of Dis-ConnectWise.

by ThePerks30

The app is acknowledged to have limited functionality, but even within that heavily limited functionality, you’re more likely to find a bug than the info you’re looking for. Crucial functions have been inoperable since release and are “Known Issues” with no roadmap for correction.

Even the components of the app that work are clunky and the user experience is dreadful. ConnectWise themselves knows that the app is terrible. When asking a CW representative about some of the issues we were experiencing with the app, they replied in disbelief “you use the app?!”

It was a tool of appeasement and allows them to say “we have an app.” It’s not here to help you or your business. Unfortunately, the browser version was not created with mobile use in mind, so your mobile CW experience is pretty much doomed.

by T3stix

I find this app not very useful for our business. Trying to find the information we need is like pulling teeth. And now that iOS 13 is out with dark mode, which I use, filling in the information in a time entry is impossible to see what I’m typing. The background is black and the font is black! Who’s brilliant idea was it to not change the font color so you can actually see what you are typing? I have to type it in, save it so it goes back to the original screen so I can make sure what I entered was even spelled correctly. And why can I not delete an entry if I accidentally saved a time log to the wrong place? I have to open up my laptop and connect to Internet somewhere in order to change anything. Such garbage.