Contact Penn State Health OnDemand Support

I have Health on demand app and whenever I get an appointment scheduled through my provider, I would think the app would allow me to click into my appointment. However you must wait for an email and then click on the link and then the link doesn’t always connect to the appointment. The only way I was able to do my HealthOnDmnd was through my cell phone. It worked but it took me over 40 minutes to get connected & I missed my appointment. Fortunately my provider was willing to see me anyways. Ugh it’s so frustrating for a top rated institution to have such lousy IT…I’m an employee & can verify that many of the programs & platforms are antiquated by comparing the sites with other companies whose products are so much more efficient!!!

The login. I asked the app to kindly remember me, which it didn’t. The login does not let you access keychain passwords, so, it’s very hard to use a step by suggested password. I have to manually go into keychain and copy and paste the password. This is a huge pain point. Second. The intro video. The audio really needs to be directed to my headphones. It will only play through the phone speakers, which makes checking in for my appointment awkward while sitting in my office - before I take the actual call in a more private place.

I found it awkward to use. There was some trouble about how many questions I had to answer. How does this app work with just General questions I have been going through the web portal. I was using it on my phone. The nurse had to hang up before the doctor could use the app. I found the user experience to be very troubling.