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I never even got to see a doctor. I was booted from the queue twice being told that "the provider is not available anymore" only to go back looking for someone else and realize that my provider was still available I was just kicked out of the queue for no reason and moved from 4 people ahead of me to 8 people ahead of me because I had to fill out the paperwork again. My third attempt was going well until I was transferred to another provider for "quicker service" only to go from 1 person ahead of me to 8 people ahead of me in a matter of seconds (the provider I was with before only had 6 ahead of me) then when I finally got to 1 person ahead of me with the latest provider I was told my provider was no longer available. You're not going to get to talk to a doctor don't bother I wasted 3 hours today and an hour yesterday.

Spent over 2 hours of my time to do a virtual visit. With the first doctor I was 2 patients away but because I clicked the button to see someone quicker, the system stated it was switching providers. Yep! You guessed it... provider not available and I had to start all over again! Now I’m 11th in line again! Now I wait again... Now it’s my turn and it’s attempting to connect the video. Oops! Unable to connect! But guess what! I got charged for the visit anyway!!! For nothing! Next I call customer service. FORTY FIVE MINUTES ON HOLD!!! Spoke to 2 different people and was transferred twice to billing. On the second transfer... I was DISCONNECTED! Call number 2... an hour on hold... finally was able to speak with someone who told me... 1- there is nobody available in billing and she could complete a refund request. 2- probably those I spoke with on my prior call didn’t actually work for the company and were just attempting to put my call through to where they THOUGHT it needed to go. 3- if the doctor is unsuccessful with the video chats, they have your phone number and are supposed to CALL you!!! Very disappointed with this process and app.

I had a visit back in January. It lasted 3 minutes. The app said the co-pay was $20 and I had to enter my card number. Now months later I have an unexpected charge on my account for $39. I called to address it and I am writing this while I have been waiting for over 20 minutes for someone to answer the phone. The country is going through an economic crisis and they are still hard at work charging my card. PS: the app doesn’t have a way to delete your payment info so they can charge you when they want. Update*** the company responded to this review by telling me to email them. No surprise that I did and haven’t received a response.