Contact Blue CareOnDemand Support
Company Name: Blue Cross and Blue Shield of South Carolina
About: Blue CareOnDemand
BCBS of SC and BlueChoice HealthPlan SC members can see a
doctor when and where they want on a phone or tablet. It’s the easy, fast way
to get health care 24/7 with no appointment.
Blue CareOnDemand Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Blue CareOnDemand. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Blue CareOnDemand. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Blue Cross and Blue Shield of South Carolina
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Blue CareOnDemand Website
Privacy Policy: https://business.amwell.com/privacy-policy/
Developer: American Well
58.82% Contact Match
Developer: Health Plan Technologies
E-Mail: [email protected]
Website: 🌍 Visit Blue Care Advisor Website
Read 3 Customer Service Reviews 😭😔💔
Don't waste your time!
by Kristen Tanner
I never even got to see a doctor. I was booted from the queue twice being told that "the provider is not available anymore" only to go back looking for someone else and realize that my provider was still available I was just kicked out of the queue for no reason and moved from 4 people ahead of me to 8 people ahead of me because I had to fill out the paperwork again. My third attempt was going well until I was transferred to another provider for "quicker service" only to go from 1 person ahead of me to 8 people ahead of me in a matter of seconds (the provider I was with before only had 6 ahead of me) then when I finally got to 1 person ahead of me with the latest provider I was told my provider was no longer available. You're not going to get to talk to a doctor don't bother I wasted 3 hours today and an hour yesterday.
Ugh! Forget this app!!!
by Sh3rby23
Spent over 2 hours of my time to do a virtual visit. With the first doctor I was 2 patients away but because I clicked the button to see someone quicker, the system stated it was switching providers. Yep! You guessed it... provider not available and I had to start all over again! Now I’m 11th in line again! Now I wait again...
Now it’s my turn and it’s attempting to connect the video. Oops! Unable to connect! But guess what! I got charged for the visit anyway!!! For nothing!
Next I call customer service. FORTY FIVE MINUTES ON HOLD!!! Spoke to 2 different people and was transferred twice to billing. On the second transfer... I was DISCONNECTED! Call number 2... an hour on hold... finally was able to speak with someone who told me...
1- there is nobody available in billing and she could complete a refund request.
2- probably those I spoke with on my prior call didn’t actually work for the company and were just attempting to put my call through to where they THOUGHT it needed to go.
3- if the doctor is unsuccessful with the video chats, they have your phone number and are supposed to CALL you!!!
Very disappointed with this process and app.
Big company that doesn’t care.
by Big Banks Take Over The World
I had a visit back in January. It lasted 3 minutes. The app said the co-pay was $20 and I had to enter my card number. Now months later I have an unexpected charge on my account for $39. I called to address it and I am writing this while I have been waiting for over 20 minutes for someone to answer the phone. The country is going through an economic crisis and they are still hard at work charging my card.
PS: the app doesn’t have a way to delete your payment info so they can charge you when they want.
Update*** the company responded to this review by telling me to email them. No surprise that I did and haven’t received a response.
Have a Problem with Blue CareOnDemand? Report Issue
Why should I report an Issue with Blue CareOnDemand?
- Pulling issues faced by users like you is a good way to draw attention of Blue CareOnDemand to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Blue CareOnDemand customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Blue CareOnDemand.
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