Are you having issues? Select the issue you are having below and provide feedback to DB Secure Authenticator.
- Application can not handle data processing fast enough
- Website crashes on a weekly/daily basis
- Takes minutes to log in to a notoriously slow portal
- Gets logged off after 15 minutes
- Buggy multi-step nuisance
App crash with iOS 16
Complete guide to troubleshoot DB Secure Authenticator app on iOS and Android devices. Solve all DB Secure Authenticator app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Deutsche Bank AG, developers of DB Secure Authenticator.
When DBSecureAuthenticator is next opened the transaction details are displayed, and can be authorized without the need to scan a QR-code or type a code into the online banking application. Generate a One-Time Password (OTP): On request, DBSecureAuthenticator generates a numeric code which may be used for logging into a DB banking application. 3. For signing transactions on Deutsche Bank’s Online and Mobile banking platforms, customers from Germany can use the photoTAN app, which can be downloaded from DBSecureAuthenticator store. 1. Access to DB Secure Authenticator is controlled either via a 6 digit PIN, which you choose on first launch of DBSecureAuthenticator or by using the device's biometric functionalities, such as fingerprint or facial recognition. Challenge / Response: When speaking with a DB customer service agent, an 8-digit number provided by the agent is entered into DBSecureAuthenticator and a response code is provided. The code may be used for logging into a DB banking application or for authorising transactions. 2. DB Secure Authenticator provides customers with a two-factor authentication solution for logging into accounts and for authorising transactions. Scan QR Code: Using your phone’s camera, a QR-code is scanned on-screen and a numeric response code is provided. Authorising transactions: If enabled, Push Notifications can be received to inform the user of outstanding transactions. This function is used for customer identification via the telephone. 4. Following the PIN setup, you are required to activate the device. This is done by either entering a provided Registration ID or by scanning two QR-codes through the online activation portal.