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Guide complet pour dépanner l'application DB Secure Authenticator sur les appareils iOS et Android. Résolvez tous les problèmes, erreurs, problèmes de connexion, problèmes d'installation et plantages de l'application DB Secure Authenticator.
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Nous comprenons que certains problèmes sont tout simplement trop difficiles à résoudre grâce à des didacticiels en ligne et à l'auto-assistance. C'est pourquoi nous avons facilité la prise de contact avec l'équipe d'assistance de Deutsche Bank AG, les développeurs de DB Secure Authenticator.
When the app is next opened the transaction details are displayed, and can be authorized without the need to scan a QR-code or type a code into the online banking application. Generate a One-Time Password (OTP): On request, the app generates a numeric code which may be used for logging into a DB banking application. 3. For signing transactions on Deutsche Bank’s Online and Mobile banking platforms, customers from Germany can use the photoTAN app, which can be downloaded from the app store. 1. The code may be used for logging into a DB banking application or for authorising transactions. 2. DB Secure Authenticator provides customers with a two-factor authentication solution for logging into accounts and for authorising transactions. Scan QR Code: Using your phone’s camera, a QR-code is scanned on-screen and a numeric response code is provided. Access to DB Secure Authenticator is controlled either via a 6 digit PIN, which you choose on first launch of the app or by using the device's biometric functionalities, such as fingerprint or facial recognition. Challenge / Response: When speaking with a DB customer service agent, an 8-digit number provided by the agent is entered into the app and a response code is provided. Authorising transactions: If enabled, Push Notifications can be received to inform the user of outstanding transactions. This function is used for customer identification via the telephone. 4. Following the PIN setup, you are required to activate the device. This is done by either entering a provided Registration ID or by scanning two QR-codes through the online activation portal.