About: DB Secure Authenticator provides customers with a two-factor authentication
solution for logging into accounts and for authorising transactions. For signing
transactions on Deutsche Bank’s Online and Mobile banking platforms, customers
from Germany can use the photoTAN app, which can be downloaded from the app
store.
Table of Contents:
What is DB Secure Authenticator?
DB Secure Authenticator is a two-factor authentication solution for logging into accounts and authorizing transactions. It offers four functions, including scanning QR codes, generating one-time passwords, challenge/response for customer identification, and authorizing transactions. The app can be accessed using a PIN or biometric functionalities, and device activation is required.
- Two-factor authentication for logging into accounts and authorizing transactions
- Four functions: scanning QR codes, generating one-time passwords, challenge/response for customer identification, and authorizing transactions
- Push notifications for outstanding transactions
- Access control via PIN or biometric functionalities
- Device activation required for security purposes.
- Online safety is important
- RSA token is available
By ProdbyBeezi
I’ve been told by DB that it’s ‘required’ to download this. Yet, all it does is spin the account holder in circles. I’ve been trying to buy train tickets online for a business trip, and my half-finished purchase ‘times-out’ because the application can not handle the data processing fast enough. Now I’m unsure how to even go-about making any online purchases. Yes, online safety is important, but this is a waste of time since it’s more of a dysfunctional barrier than anything
By Mmitchell26
Just give us an RSA token like everyone else on the street! Why force us to use this buggy multi-step nuisance?
Why does it take minutes just to log in to an already notoriously slow portal? And then you get logged off after 15 minutes and have to do it all over again!
Have DB’s web designers ever talked to their users? Do they not have enough money to hire engineers who have heard of use acceptance testing?
By barfmaul
DBSecureAuthenticator does not keep up with Iphone software updates. It does not currently work with IOS 15. When reaching out to DB for assistance it takes weeks for them to look into. Very unhelpful. This compounds when the website crashes on a weekly sometimes daily basis.
By BlattmannMedia
DBSecureAuthenticator is is continuously crashing! I cannot use it at all and hence can not do any transfers!
Guys, maybe you should invest more time and money in a good developer and QA team!
It cannot be that users like myself are dependent on such apps and then they do NOT work at all!!!
By Han 88
After update 2.2.4 I can’t approve anything. I receive a pop up that is an item pending for authorization but when I open DBSecureAuthenticator , don’t show anything to approve. Now I can’t use the internet banking and credit card in internet transactions.
By App-user NL
Use of DBSecureAuthenticator is very straightforward and offers convenience compared to a hardware token. Unfortunately, DBSecureAuthenticator appears to be unstable. Repetitively running into crash loops, requiring re-installation and activation of DBSecureAuthenticator . This involves full admin involvement, frustrating and delaying business processes. Can not recommend app for professional use.
By Bozzunter
Simply unbelievable.
By Wakafkockaflame
Please fix the bug that make DBSecureAuthenticator crash immediately upon opening. This happened once and I had to uninstall/reinstall and talk on the phone to get a new secure ID password, so I do t want to do that again. If you require a secure log in, make sure your App works consistently!
Colin Parsons 3 years ago
I've loaded the authenticator app on to my new mobile (Samsung s9) put in my 8 number I.d. ,it says activation was not successful due to connectivity issues etc. I have a strong signal and am connected, tried multiple times, Ineed traces my account, what can you do?
No. DB Secure Authenticator does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 21 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.4/5 . Justuseapp Safety Score for DB Secure Authenticator Is 15.2/100.
No. DB Secure Authenticator does not seem legit based on our analysis. This conclusion was arrived at by running over 21 DB Secure Authenticator User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for DB Secure Authenticator Is 69.5/100..
DB Secure Authenticator works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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