DB Secure Authenticator Reviews

DB Secure Authenticator Reviews

Published by on 2024-11-12

🏷️ About: DB Secure Authenticator is a two-factor authentication solution for logging into accounts and authorizing transactions. It offers four functions, including scanning QR codes, generating one-time passwords, challenge/response for customer identification, and authorizing transactions. The app can be accessed using a PIN or biometric functionalities, and device activation is required.


     


Overall Customer Experience 😎


🙄💅🫥 Neutral
45.8%

😎👌🔥 Positive experience
30.2%

👿🤬😠 Negative experience
24.0%

~ from Justuseapp.com NLP analysis of 22 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Online safety is important

- RSA token is available



Read 9 Customer Service Reviews 👿🤬😡😠💢😤

1.4 out of 5

Dysfunctional & Underdeveloped

2022-05-25

I’ve been told by DB that it’s ‘required’ to download this. Yet, all it does is spin the account holder in circles. I’ve been trying to buy train tickets online for a business trip, and my half-finished purchase ‘times-out’ because the application can not handle the data processing fast enough. Now I’m unsure how to even go-about making any online purchases. Yes, online safety is important, but this is a waste of time since it’s more of a dysfunctional barrier than anything

Why would DB do this?

2022-06-26

Just give us an RSA token like everyone else on the street! Why force us to use this buggy multi-step nuisance?

Why does it take minutes just to log in to an already notoriously slow portal? And then you get logged off after 15 minutes and have to do it all over again!

Have DB’s web designers ever talked to their users? Do they not have enough money to hire engineers who have heard of use acceptance testing?

Similar issues

2022-07-27

DBSecureAuthenticator does not keep up with Iphone software updates. It does not currently work with IOS 15. When reaching out to DB for assistance it takes weeks for them to look into. Very unhelpful. This compounds when the website crashes on a weekly sometimes daily basis.

Officially NO stars at all! Crashing all the time

2022-08-28

DBSecureAuthenticator is is continuously crashing! I cannot use it at all and hence can not do any transfers!
Guys, maybe you should invest more time and money in a good developer and QA team!

It cannot be that users like myself are dependent on such apps and then they do NOT work at all!!!

After update it is impossible to use

2022-09-29

After update 2.2.4 I can’t approve anything. I receive a pop up that is an item pending for authorization but when I open DBSecureAuthenticator , don’t show anything to approve. Now I can’t use the internet banking and credit card in internet transactions.

Not living up to DB standards

2022-10-30

Use of DBSecureAuthenticator is very straightforward and offers convenience compared to a hardware token. Unfortunately, DBSecureAuthenticator appears to be unstable. Repetitively running into crash loops, requiring re-installation and activation of DBSecureAuthenticator . This involves full admin involvement, frustrating and delaying business processes. Can not recommend app for professional use.

The app crashes after launch

2022-12-01

Simply unbelievable.

App keeps crashing immediately

2024-12-18

Please fix the bug that make DBSecureAuthenticator crash immediately upon opening. This happened once and I had to uninstall/reinstall and talk on the phone to get a new secure ID password, so I do t want to do that again. If you require a secure log in, make sure your App works consistently!

Colin Parsons
2021-01-17

I've loaded the authenticator app on to my new mobile (Samsung s9) put in my 8 number I.d. ,it says activation was not successful due to connectivity issues etc. I have a strong signal and am connected, tried multiple times, Ineed traces my account, what can you do?



Is DB Secure Authenticator Safe? 🤗🙏


Yes. DB Secure Authenticator is very safe to use. This is based on our NLP (Natural language processing) analysis of over 22 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.4/5 . Justuseapp Safety Score for DB Secure Authenticator Is 55.8/100.


Is DB Secure Authenticator Legit? 💯


Yes. DB Secure Authenticator is a totally legit app. This conclusion was arrived at by running over 22 DB Secure Authenticator User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for DB Secure Authenticator Is 100/100..


Is DB Secure Authenticator not working? 🚨


DB Secure Authenticator works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with DB Secure Authenticator? Post a Review




Features

- Two-factor authentication for logging into accounts and authorizing transactions

- Four functions: scanning QR codes, generating one-time passwords, challenge/response for customer identification, and authorizing transactions

- Push notifications for outstanding transactions

- Access control via PIN or biometric functionalities

- Device activation required for security purposes.

  Customer Service/Support
Developer:
Deutsche Bank AG

Contact e-Mail: