Contact DB Secure Authenticator Support
Published by Deutsche Bank AG on 2023-10-26 About: DB Secure Authenticator provides customers with a two-factor authentication
solution for logging into accounts and for authorising transactions. For signing
transactions on Deutsche Bank’s Online and Mobile banking platforms, customers
from Germany can use the photoTAN app, which can be downloaded from the app
store.
How to Contact DB Secure Authenticator Customer Service/Support
Listed below are our top recommendations on how to get in contact with DB Secure Authenticator. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact DB Secure Authenticator. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
100% Contact Match
Developer: Deutsche Bank AG
E-Mail: [email protected]
Website: Visit DB Secure Authenticator Website
Reported Issues: 3 Comments
By ProdbyBeezi
Dysfunctional & Underdeveloped
I’ve been told by DB that it’s ‘required’ to download this. Yet, all it does is spin the account holder in circles. I’ve been trying to buy train tickets online for a business trip, and my half-finished purchase ‘times-out’ because the application can not handle the data processing fast enough. Now I’m unsure how to even go-about making any online purchases. Yes, online safety is important, but this is a waste of time since it’s more of a dysfunctional barrier than anything
By Mmitchell26
Why would DB do this?
Just give us an RSA token like everyone else on the street! Why force us to use this buggy multi-step nuisance? Why does it take minutes just to log in to an already notoriously slow portal? And then you get logged off after 15 minutes and have to do it all over again! Have DB’s web designers ever talked to their users? Do they not have enough money to hire engineers who have heard of use acceptance testing?
By barfmaul
Similar issues
The app does not keep up with Iphone software updates. It does not currently work with IOS 15. When reaching out to DB for assistance it takes weeks for them to look into. Very unhelpful. This compounds when the website crashes on a weekly sometimes daily basis.
Have a Problem with DB Secure Authenticator? Report Issue
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Why should I report an Issue with DB Secure Authenticator?
- Pulling issues faced by users like you is a good way to draw attention of DB Secure Authenticator to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a DB Secure Authenticator customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using DB Secure Authenticator.
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