My Courlancy app not working? crashes or has problems?

My Courlancy Status

Last Updated on 2023-07-04 by Polyclinique de Courlancy

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Common My Courlancy Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Courlancy app on iOS and Android devices. Solve all My Courlancy app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Courlancy iPhone Issues and Solutions

My Courlancy iOS app crashes, not working, errors
My Courlancy iOS app network issues
My Courlancy on iOS has black/white screen

My Courlancy Android App Issues and Solutions

My Courlancy has errors/crashing/not working
My Courlancy server network connectivity issues
My Courlancy has black screen

My Courlancy iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Courlancy app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Courlancy app crashes or not working on Iphone (iOS):

Close and restart the My Courlancy app on iPhone
Update My Courlancy app to the Latest Version for iOS
Uninstall and reinstall My Courlancy iPhone app
Update your iPhone to the latest iOS version

Fix My Courlancy on iPhone unable to connect to server/internet connection issues::

To resolve My Courlancy network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Courlancy black/white screen (blank screen) on iPhone:

Follow the My Courlancy iOS app troubleshooting guide Here →

My Courlancy Android App Issues and Solutions

Fix My Courlancy not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Courlancy app issues:

Force Stop the My Courlancy App
1. On android, goto "Settings" » click My Courlancy app. » click "Force Stop".

Update My Courlancy to the latest version on PlayStore

Clear My Courlancy App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Courlancy app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Courlancy.

Fix My Courlancy unable to contact server/ My Courlancy internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Courlancy » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Courlancy » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Courlancy on android.

Solve My Courlancy black/white screens issue on Android:

Follow the My Courlancy android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Polyclinique de Courlancy, developers of My Courlancy.

About this app

- Communiquez avec les équipes soignantes pour votre suivi post-hospitalisation à domicile.