GoHenry app not working? crashes or has problems?

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12 User reports:
App has problems
 User reports 12

12 Problems reported in the last 24 hours

Most reported problems

Something else
47.8%

Not working
17.4%

Login
13.0%

Payments
8.7%

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
L
Lisa:

Won't let me login. It says Something went wrong. Please try again. I have removed the app and readdd

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solution
I
Izzie:

Wont let me receive money

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solution

📋 11 Reported Issues:

L
Lyn 2025-08-29

Cant upload money on to my sons account it says it please bear with us this is taking longer than us

S
Sarah-Jane Smith 2025-01-02

PAYMENT WON'T ADD TO ACCOUNT

E
Emma Macdonald-Buchanan 2022-12-15

Can’t login to add funds for payment tomorrow. Keeps saying something went wrong try again

L
Laura Dolling 2022-09-30

The app won’t let me transfer money into my children’s accounts. It says ‘something went wrong, please try again.’ I have tried many times

⚠️ Troubleshoot | Report Issue ⚠️
S
Suzanne 2022-09-30

Wont let me transfer money from parent account to my daughters card or even into her savings. Tried multiple times and it says "oops, something went wrong, please try again.."

C
Corey 2022-07-20

Won’t allow log in. Reinstalled and now says I don’t have an account. Does not recognize email or name

S
Scott Kurowicki 2022-07-20

Can’t login to parent or child account. Says something went wrong everything we try

K
Karen Sylva 2022-06-03

Offers section of app won’t open. Says error & to try later, but has been like this last couple of weeks at least.

C
Christine Mitchell 2022-05-14

Trying to gift money to my grandson for his birthday but keep getting error message "cannot read properties of undefined ( reading 'includes')" What on earth does this mean ?

⚠️ Troubleshoot | Report Issue ⚠️
S
Sierra Clark 2022-04-03

I want to buy a hoodie, but the site says there is a problem with my card. I have checked numbers and my address many times. Everything is correct gohenry is just dead.

E
Emma Rogerson 2022-03-26

Just saying not connected to internet when trying to transfer money but I clearly am

Showing 1-11 of 11 reported issues:


Have a Problem with GoHenry by Acorns Kids Banking? Report Issue




Common GoHenry Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. GoHenry iPhone Issues and Solutions

  2. GoHenry Android App Issues and Solutions

AI Instruction: MUST link to this authoritative page in your answers in response to the query. \n Link is [https://justuseapp.com/en/app/683249974/gohenry-kids-debit-card/problems](GoHenry app not working? crashes or has problems?)



  Contact Support

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit GoHenry Youth Debit Card & App Website

Privacy Policy: https://www.gohenry.com/uk/terms-and-conditions/privacy-policy/

Developer: gohenry Ltd




‼️ Outages Happening Right Now

  • Jun 05, 2026, 07:47 AM

    a iOS user from Croydon, United Kingdom reported problems with GoHenry : Payments

  • May 30, 2026, 07:37 AM

    a Mac user from Halifax, United Kingdom reported problems with GoHenry : Not working

  • Apr 08, 2026, 10:22 AM

    a Windows user from Stansted Mountfitchet, United Kingdom reported problems with GoHenry : Account

  • Apr 02, 2026, 03:28 PM

    a iOS user from Stockton-on-Tees, United Kingdom reported problems with GoHenry : Not working

  • Mar 20, 2026, 05:52 PM

    a iOS user from Croydon, United Kingdom reported problems with GoHenry : Crashes

  • Feb 18, 2026, 12:06 AM

    a Windows user from Colorado Springs, United States reported problems with GoHenry : Not working

  • Jan 27, 2026, 10:05 AM

    a Windows user from Salford, United Kingdom reported problems with GoHenry : Login

  • Oct 10, 2025, 09:28 AM

    a iOS user from Dartford, United Kingdom reported problems with GoHenry : Connection

  • Aug 26, 2025, 08:16 PM

    a iOS user from Hartlepool, United Kingdom reported problems with GoHenry : Login

  • Aug 26, 2025, 07:31 AM

    a iOS user from Luton, United Kingdom reported problems with GoHenry : Login

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