Contact BSIMB PHOTO Support

I just received my photo frame for Christmas and I opened it and plugged it in and it won’t turn on.. I need help my daughter got this for me

When setting up my frame, there is no QR code. Nowhere. Not in settings anywhere.

After a year of ownership, I can no longer send photos to this from from my android phones

I have a BSIMB BS-W09A model and I had a power outage and it now is stuck on the logo screen. This is the third time that this has happened. I received help the first time from support back on Feb. 24, 2023. The second time it took a few days for it to come back to the activate screen. This time it has not returned since June 15th. Why does this happen! It is very frustrating.

I can not view photos on the frame. I just get a meassage that vphoto keeps stopping. I did not down want to use the WIFI app to load photos, I will do load photos on Micro SD. I can see the photos on the home page but when trying to view then I got the Vphoto keeps stopping. Please help, Larry

I had a power outage. My picture frame comes up and says BSIMB I can’t do anything with it. I cannot even connect to the Internet. Please help.

Good afternoon, We're having two problems with our BSIMB digital frame and we would appreciate your advice on fixing them. 1. It's no longer accepting photos from our iPads. It used to, but now it doesn't. 2. It suddenly decided to start showing us more than one photo at a time. It sometimes shows us two and sometimes four. We only want it show us one at a time. Thank you. Jeff Smith

Cannot turn picture frame on unless I unplug it and plug it back in! Find no buttons on picture frame. I have Model BS-W09A

How can I recover my password?

I unplugged my BSIMB and now it goes to a screen that I have no features to push, it displays BSIMB for about 8 seconds and then goes black displays BSIMB and goes black again

The frame and app used to work on my home WiFi but now the frame only works on hotspot. App on iPhone only works using cellular data now. These products are cheap and unreliable. DO NOT BUY!!!!

Can’t save the pictures to. Thumb drive. No support. Very disappointing

We purchased a BS-W10T unit. We had a power outage. After power came back on the BS-W10T unit will not work, it will not come back on. Have pulled the plug and then re plugged it in. Nothing happens. What do we do? Bill Meiner

We purchased a BS-W10T unit. We had a power outage. After power came back on the BS-W10T unit will not work, it will not come back on. Have pulled the plug and then re plugged it in. Nothing happens. What do we do? Bill Meiner

I bought this for my mom and was able to load pictures one time only. It has not been able to upload more pictures since the initial time, even though it looks like it’s working from my phone. Now it is freezing on one picture for minutes. I have to unplug it and plug it back in to fix it. It it will do it again shortly. My mom lives in another state so I have not been able to try to see what the problem is until now. She is sick and I thought this would be enjoyable for her to be able to see her kids and grandkids throughout the day. She enjoys the frame but it has not been working right for her for awhile now. I bought it in April but was able to bring it to her at the end of May when we visited. So, she has had it for about 2 1/2 months now. She said it has been freezing for about a month now.

My frame is connected to my WiFi and my daughter is able to connect to the frame and send pictures. However when I attempt to add the device number in my vPhoto app, I receive the following error message : unconnected network. My phone is connected to the WiFi. This error also occurs on my husbands phone. Please advise. Thanks Kelli

When I plugged in the picture frame, it had a lot of horizon lines. Is the unit faulty, or can something be done?

I have tried all the ways to reset this item and nothing has work. Please help

Received photo frame for my birthday earlier this year. Had it up and running. We unplugged it to move and now it will not turn back on. Very disappointed with this product.

Get a Vphoto stopped working message in a white box on the 11 inch photo frame almost instantly after turning on . Had this frame less than a week

Won't work after a month of using. screen went dead.

Most of the pictures I have input are upside down or sideways. Does anyone know how I can correct that? Also, if this cannot be corrected, does anyone know how I can delete these pictures from the screen? Thanks.

When entering the frame ID I get this message. “The number of binding users of the device exceeds the limit”

I don't forgot password. When I try changing it it asks for a code can you give me the code I changed phones so I can't log in to send pics help

I cannot get the pictures from my phone to this this frame I went to the app that's on my phone I hit file I did picture I hitake picture I hit send completely successful go to frame picture not there. I am connected to wifi. When I go to Messages it says I sent the pictures. Yet the pictures are not on the frame

I got a digital photo frame as a Christmas gift Model BS-W10 and it won't come on anymore. Can I get a new frame sent to me or a refund? This is very upsetting that I can't even use it. I can't figure out how to reset it because it won't even come on. Thanks

We powered it off on screen, now how do we turn it on again? No buttons anywhere….

I received a 15 inch digital picture frame (BS-W15E) from BSIMB for Christmas 2021. Tried to set it up for a week. There was no frame ID, QR code or connection code. Therefore, the frame would not link with my phone and was useless. Received daily emails from someone named Jade that required me to link my laptop to the frame and try to update the software. After about 5-6 attempts over another week, I gave up. They sent me a new frame that arrived a week later and guess what? Exact same problem. Returning frame and will NEVER buy from these clowns again.

It has no instruction manual. The kids gave this to us for Christmas. I love the concept. However, now my pictures are shaky, it won’t play music, shuffles the same pictures over and over even after adding more. I have had this only for 3 weeks. I just want a working frame. The kids bought it on faith it would do what it said. By all means respond. I would love to hear my options. If you stand behind your product, you should have no problem taking care of this issue.

My remote won't work even with changing battery 2 times. Could you send a new remote. 9inch W09.

Got 15” photo frame (model BS-W15E, s/n W15EBA07202101952 for my wife for Christmas. The screen does not power up. Tried 3 different outlets. I suspect an AC/DC problem. Please help.

This is my second attempt- y’all have not responded to my first email. My picture frame has stopped working less than a year after purchased. I love the frame, but this is way too much money wasted on something that has not worked after a short while of use with no customer service.

What do you to save changes on digital frame ??

My BSIMB 15.6" Digital Photo Frame picture frame which I bought from Amazon on March 8,2021, Order # 113-2526034-4041029) has stopped working correctly. None of the buttons on the screen, will do anything. It worked fine up until a week ago, but now it doesn't work. I rebooted it several times, but nothing changed. I would like to have it replaced, with a new one. How do I go about returning the one that doesn't work? Donald Weaver Phone # 717-368-8532

Got this picture frame 5 months ago and really like it. But now the screen doesn't work - the pictures are flickering and shaking. Can I get a fix, replacement, or refund? I have tried rebooting it, which worked the first time, but has not worked since.

Can you please reset my picture frame so I can start over! It says that my email address already exists. I just got up one morning and it was black so I unplugged it and plugged it back in and now it’s frozen. Maybe it’s broken I don’t know!

Worked fine for a day or so…now it won’t let me add photos. Also, I deleted app and now can’t get it back.

I recently bought a BSIMB photo frame and after 3 months the screen does not work anymore:( Model - W10B SN:W10B09202003097 When I turn it on the screen starts out white with your logo BE SIMPLE BE BETTER and then it all goes black and no pictures are displayed. Can ya'll either give me a refund or replace my current picture frame?? Thanks, Tuck Dieter

my pictures are shaking. I have rebooted it.

Cannot get my frame to receive my photos sent from phone using the bsimb app. No problems until today. my app says they were sent to frame but the frame never received them

Problems Setting Up My New Frame: #1 When I go to Devices - It does NOT SAY "MY Devices" it only says DEVICES # 2 It wants a Code but gives me no code to put in - nor was a code ever sent to my e-mail address Yes the camera is hooked to my wi-fi When I call the number on your card +08 135385540774 I cannot get through. This is very upsetting.

Our remote does not seem to be working any longer- we changed the battery and have tried rebooting the device- any other ideas? We have the 10.1” W10B model. Thank you