Contact Fax from iPhone Send Receive Support

App Store description misleading, no free “credits” for trial, only one credit (one page) provided on download. Their own description states “You can try the app with some free credits to try the app for free”. That’s credits plural. Their top listed review (misleading) implies 50 credits/pages for trial. Apparently 50 credits is old policy. FaxGun needs to comply with Apple transparency policy and update their description. Obviously it’s their choice if only going to provide one page trial but if so, then so list that. Customers will then download (or not) accordingly based on accurate information.

I needed to send over some papers to my insurance company. I was impressed with the HIPA compliance as I work in HR. I liked the easiness/convenience of using the app from home and pay as you go. I haven’t heard back from them yet, so I hopefully can assume they received since I got my confirmation. Only 3 negative comments: 1. Cover page should be free and allow for more verbiage. 2. It would be nice to receive more than 2 credits, like any product, you like to try it out before you buy anything. While I understand that it costs to send and I didn’t have to search for a faxing office or wait until I returned to work. 3. It doesn’t fax in color (or I didn’t find an option to fax in color). It added in color, but when I had to edit a document, it showed B&W. If it were not for those 4 concerns, I would have rated a 5.

I decided to try this fax app for a number of reasons, but the deciding factor was because it’s described as free. There is also a written review by aa user about this being totally free to use. The user explains that to begin with, one is provided with 50 free credits. It further explains once one is out of credits, all one needs to do is message the developer and the developer automatically provides additional free credits. Below the user review, there is a reply from the developer confirming that the app and credits are totally free. Well,..... not so much! To begin with, I received 2 free credits ~ NOT 50.... And within the app the only way in which I can receive any additional credits, is if I pay for them. If something has changed since that reviewer’s comment & the developer’s reply, I think the developer should add an addendum to their reply. Especially since that review and reply from the developer is at the top and the first review seen. Additionally, in the developer’s description of the app it states credits can be purchased for .10c per credit. However, that is not the case either. Unless you decide to purchase 500 credits for $50 at .10c per credit, you’ll pay .15c to .50c per credit. It may be relatively economical, I am just very disappointed that the information provided is deceiving Feeling Misled.