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⚠️ Most reported problems ⚠️

Something else
50.0%

Login
25.0%

Not working
25.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Upgrade Problems 😠👌🔥

- Rewards balance not appearing after 2 months

- Upgrade arbitrarily decides when to purchase Bitcoin

- No liquidity in the card program

- Racist customer service agent

  4 Reported Issues: 😵🆘🛟🚨📢

Helen Taylor
2023-08-06

When I put in login credentials, I continuously get slow or no internet connection. I'm on the internet with no issues. I've been getting this for over a week.

Katy Daniels
2023-04-21

My app will not load. Did some.basic troubleshooting, cannot fix issue on my end. The website does not allow users to make payment or edit anything.

Adam Holman
2023-03-04

I am unable to access the manage payments feature for my upgrade card. I've tried both the app and the website. I just want to add an extra payment on my account.

Wanda Cleinmark
2022-10-18

Neither on the app nor the website will my summary load. I have submitted all documents, yet the home page still says I have "to-dos" and then won't load the next screen in order to complete "to-dos."

Showing 1-4 of 4

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Common Upgrade Problems & Solutions. Troubleshooting Guide

       


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Contact e-Mail: mobile_app_feedback@upgrade.com




About this app

BANKING SERVICES PROVIDED BY CROSS RIVER BANK, MEMBER FDIC. this app VISA® Debit Cards issued by Cross River Bank, Member FDIC, pursuant to a license from Visa U. S. A. Inc.  Personal Credit Lines are issued by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC, Equal Housing Lender.  The this app Card is issued by Sutton Bank, Member FDIC, pursuant to a license from Visa U. S. A. Inc. Get more info ( app. zendesk. com/hc/en-us/articles/115005202407--Is-this app-a-bank- ). this app is a financial technology company, not a bank.  Manage your credit score - Check your credit score, get notified of any change in your credit report, track potential ID theft, use our credit score simulator to see how different actions may impact your score using real data from your credit report.  Track Your Debit Rewards – Track your rewards, earn 2% cash back on common everyday expenses and recurring payments, and 1% cash back on all other this app Visa® debit card charges.  Check your balance, available credit, pay bills and track your rewards.  Share your feedback at mobile_app_feedback@this app. this app IS A FINANCIAL TECHNOLOGY COMPANY, NOT A BANK.  Personal Loans and Auto Refinance Loans made by this app's bank partners ( app. com/bank-partners/).  Manage your this app Card or Loan – Manage your payments and check your outstanding balance.  No-Fee Mobile Banking – Check your balance, pay bills, and transfer funds.  We charge no ATM fees, account fees, transfer fees.  Rewards Checking services provided by Cross River Bank, Member FDIC. this app VISA® Debit Cards issued by Cross River Bank, Member FDIC, pursuant to a license from Visa U. S. A. Inc.