Upgrade app not working? crashes or has problems?

Upgrade Status

Last Updated on 2025-02-05 by Upgrade, Inc.

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4 User reports:
App has problems

User reports 4

⚠️ Most reported problems ⚠️

Something else

50.0%

25.0%

Not working

25.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Upgrade Problems 🔥

- Rewards balance not appearing after 2 months

- Upgrade arbitrarily decides when to purchase Bitcoin

- No liquidity in the card program

- Racist customer service agent

📋 4 Reported Issues:

Helen Taylor 2023-08-06

When I put in login credentials, I continuously get slow or no internet connection. I'm on the internet with no issues. I've been getting this for over a week.

Katy Daniels 2023-04-21

My app will not load. Did some.basic troubleshooting, cannot fix issue on my end. The website does not allow users to make payment or edit anything.

Adam Holman 2023-03-04

I am unable to access the manage payments feature for my upgrade card. I've tried both the app and the website. I just want to add an extra payment on my account.

Wanda Cleinmark 2022-10-18

Neither on the app nor the website will my summary load. I have submitted all documents, yet the home page still says I have "to-dos" and then won't load the next screen in order to complete "to-dos."

Showing 1-4 of 4 reported issues:

Have a Problem with Upgrade - Mobile Banking? Report Issue

Common Upgrade Problems & Solutions. Troubleshooting Guide

Table of Contents:

Upgrade iPhone Issues and Solutions

Upgrade iOS app crashes, not working, errors
Upgrade iOS app network issues
Upgrade on iOS has black/white screen

Upgrade Android App Issues and Solutions

Upgrade has errors/crashing/not working
Upgrade server network connectivity issues
Upgrade has black screen

⚠️ Troubleshoot | Fix Now in One Click

Upgrade iPhone Issues and Solutions

How to fix Upgrade app crashes or not working on Iphone (iOS):

Close and restart the Upgrade app on iPhone
Update Upgrade app to the Latest Version for iOS
Uninstall and reinstall Upgrade iPhone app
Update your iPhone to the latest iOS version

Fix Upgrade on iPhone unable to connect to server/internet connection issues::

To resolve Upgrade network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Upgrade Android App Issues and Solutions

Fix Upgrade not working on Android, crashes, errors or is unresponsive:

Force Stop the Upgrade App
1. On android, goto Settings » Upgrade » click [Force Stop]

Update Upgrade to the latest version on PlayStore

Clear Upgrade App Cache and Data:
1. On android, goto Settings » Apps » Upgrade » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Upgrade.

Fix Upgrade unable to contact server/ Upgrade internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Upgrade » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Upgrade » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Upgrade