Popeyes® Reviews

by Hot Chicken Lover

Your this app franchise located in Huntington Beach California on beach Boulevard is the worst I’ve ever seen. You go in at 8:30 and they want me to stop cooking chicken, everything is packed in boxes not under a heat lamp in boxes. When you ask for fresh chicken at 8:30 PM and they close at 10 o’clock they said that’s it for tonight. She came from 830 Cerner to 10 o’clock and hour and a half later it’s not fresh chicken. And the worst thing they argue with you. If I’m spending my money I should have fresh food, they tell me this is a fresh as I can get cooked at 8:30 certain 915. Someone from the franchise should go in in fishers problem. I bought chicken tonight and is horrible and I want my money back. An old gentleman came in and asked for fries they said the froze down for the night and 915 that is so sad.
Sorry for the miss spelling but I was so angry. There’s no motivation there. The manager walks around and when he finally starts helping, he’s not wearing gloves. I ask him if someone else can help me. This site needs supervision. They leave the new employees up front and my order has been wrong so many times. I ask for 2 thighs, I get a thigh and a breast, I ask for spicy, I get original. It’s a hit and miss. You ask for the freshest, and you get in the car it’s barely warm and you can tell by the color it’s not fresh.
I’m so disappointed with this app.
I hope this helps

by QueenMi23

I placed an order using one of the trending offers on Popeyes . I bulked up my order to meet the offer requirements. When my order arrived it was beat up and in poor condition. Looking in the bag I quickly realized that my order wasn’t complete. Only half of the items paid for was in the bag. I tried to contact the driver.. no response. I tried to contact customer service no direct number or chat... I tired to contact the actual store and had to call 6 times before someone answered. I was told this app didn’t deliver my order DoorDash did; I was also told someone would be contacting me again with an update. I have yet to receive an up from the store.. I contacted DoorDash and was told because I order was placed directly from Popeyes I cannot be reimbursed for the items I did not receive. So at this point I am still missing the other half of my order as well as my money. Save yourself the trouble and eat somewhere else! You run the risk of loosing your money and being scammed.

by CharlotteHuddy3

I get confirmation that it’s been delivered when it’s never been delivered. Thought it might be easier ordering through the direct app, especially because I enjoyed the idea of their points system as a regular customer, than other delivery service apps but alas. The first order I had delivered the driver drove directly past my apartment, and then when and sat at a different location for twenty minutes, never answered the phone. My second order through Popeyes not three days later was marked delivered and never showed up. I don’t typically leave reviews unless I really enjoy something, but was particularly peeved by this one. I know they go through DoorDash which is another app I now choose to avoid (just cancelled my DashPass because of this), Uber Eats or anything other than DoorDash seems to work just fine. Extremely disappointed as a southern gal who prefers Canes or Bojangles to be let down by a this app of all places, it’s just absolutely unacceptable.

by Janejayjay

I never had such a complicated horrible experience with any fast food online service or delivery company. I downloaded the this app app and placed an order which I waited over an hour half to not receive my order the person who was suppose to deliver my order through the “this app app” took my order took my food didn’t even attempt to deliver pretended and stole my food. Which you the way I ordered for my kids and I. What type of person no what type of (human being would take from out of child’s mouth) after I told her it was for kids she refused to bring my order . This is stealing I contacted guest support for Popeyes the rep: Brian was very unpleasant didn’t voice no concern nor saw nothing wrong with what this person has done. They are very unaware they don’t even know who or what delivery service was suppose to deliver my food. They didn’t offer me anything for this terrible inconvenience I encountered. Horrible I wouldn’t give any stars but it’s not an option their app is horrible I will never use it again and don’t recommend to anyone.

by Chibiusagichan

Downloaded it yesterday, order went through, got assigned a dasher, and 15mins later get a call from driver saying the this app is closed. Why would they allow you to order if they are closed? Whatever , stuff happens , tried to see if they had a way to report the issue (there isn’t) fortunately dasher canceled the order, there was no way for me to do anything... despite this... I really want a spicy chicken sandwich .. they got me hooked! (They really are good!) so tried next day when I know they are open, now when I try to submit an order it just errors out , says they are aware of the problem and to “click here” if it keeps happening which just brings you to a FAQ page that is NO HELP, so way to contact about problems with orders, I hope they fix Popeyes , and have a way for people to report problems to their developers, so developers have some idea of what needs to be addressed. And they certainly Can’t address problems that no one is able to report. I hope they fix it , but for now Popeyes is worthless and gets low marks.

by Sak1313

I ordered a spicy chicken sandwich with a side of fries and tender and they only sent me the sides and no sandwich. There was no way I could contact the store through Popeyes , so I googled up the store and tried calling them but in vain, they didn’t pick up the phone once! I then emailed them (this app, generic customer service) through the email Id on Popeyes but again, it’s been so many days and I still haven’t heard from them. I couldn’t get my refund or my food. I called doordash because they are the ones who eventually deliver you the food when you use the this app app, and they told me they’ll contact the store and let them know, but no luck. I mean, I get it that mistakes happen while packing food, but at least have a platform where a customer can contact you and these mistakes can be rectified. You can’t just make an app and then not put a number or a customer service link on it where we can talk about the orders delivered to us. It’s stupid and I was disappointed with this experience and I’m deleting Popeyes . Guess it’s constructive criticism at my own cost. Whatever

by M N G O

Some stores don’t accept offers made through the mobile order, such as t mobile’s deal. Those stores also have no signage or notice in Popeyes or in store to make people aware of this. I placed an order with t mobiles offer, waited 30 minutes in store. There was a lot of people so I thought it was busy and I should wait. However 30 minutes is a good time to check up on an order and when I went to ask how much longer my order would take. They said their “system doesn’t work so we’re not doing that right now”. I asked if they can still honor it, considering I’ve been waiting for 30 minutes and they said no. Apparently other people have faced this same issue at the this app North Hill location and there is absolutely no signage or proper customer service to correct this issue. I don’t know if Popeyes or the restaurant is at fault but the system for online ordering is definitely flawed and needs to be addressed.

by C8zyquiltr

I’ve tried twice to use Popeyes to order. The first time I added the special to my cart and tried to order more food. The special disappeared. The store did not want to honor the special. They said they don’t have anything to do with Popeyes (really??) the second time I kept getting an error message when I was checking out to contact my card issuer. I had two pending charges from this app in my account so it wasn’t my card it is Popeyes . Thankfully when I showed my phone to the store they honored the special. Same store different employees. Also compared to other apps for ordering this one is not set up very well. What is the difference between mobile and restaurant order? We can’t go in the restaurant so do they have curbside pick up? Is drive thru the only way to get your order, if so why order ahead if you still have to wait in line? Both times I would have just gone somewhere else but I was getting food for other people. What good is having a great chicken sandwich if you can’t use Popeyes to order?

by SexyJohnss

I love this app food, I would go there every week if it wasn’t for the atrocious customer service that is offered in the stores. I have never actually encountered a this app store with friendly, competent help.

That said, I know that this is about Popeyes . Popeyes itself seems to be designed fine, and offers great discounts and offers. But it ends there. The online ordering system is horrible. Several times I’ve gone to place orders, and was not able to process the order.

On three occasions, I did online mobile ordering before going to the store. On each occasion, I was forced to wait at least as long as I would have if I had not ordered in advance.

Learning from my mistakes, I timed the order a half an hour before I arrived at the store. Even so, they were just receiving my order. The last occasion was the last time I will be ordering online, after waiting 30 minutes to go to the store, I arrived and my primary item was not available. I was not contacted in advance, and offered no discount for my inconvenience. I canceled the order and went to KFC. I alerted the customer service department about my issues, and was given a three dollar credit towards a future order, that cannot be combined with other offers.

Complete waste of time. The customer service for Popeyes and mobile ordering is as atrocious as it is for the stores

by Zillagod2020

There’s usually some kind of benefit to having these apps. I love this app chicken!! BUT Popeyes is crap! I ordered on Popeyes but still have to go through the drive through?? Why?? I know because of CoviD right. So that means all of the other restaurants would do the same. NOPE! This is the case with this app. Why even have Popeyes you can get the Doordash or Grubhub apps. At least they give you some kind of reward system. Now my local this app is by far the worst one I’ve been to as well. Customer service is non existent! They all hate their jobs. “What can I get ya!” That’s how to ask us? Next time I’ll have my kid record this and post it. It’s frustrating to order 29 mins before hand the lobby is lock and 14 cars are in line. So I have to wait another 20 mins. Then hear “what can I get ya.” What ever happened to good service? You can get Popeyes...but be warned! Oh and one more thing... don’t even try to get a refund. You have to jump through SO many hoops. One’s I’m still jumping through after 4 days of paying and no getting the food. They have no intentions of giving you your money back. You’ve been warned!

by Jarudegirl

If I could give them 0 stars I would. How do you have an app, that was not tested. There is no way, Popeyes had legitimate testers. I bought a family meal for $20 + and an hour later I am arguing about this meal. I get to this app after ordering for pick up, I get there at 4:20 and was told that they are out of chicken, fries and biscuits. Just go ahead and shut the whole business down. This is seriously counter productive to the goals of the business. How do you have a 3rd party run your app that is not connected to the actual franchised business place. They are not able to cancel orders knowing this app have several underlining issues- namely bad customer service. I had high hopes for Popeyes because that would mean I do not get the opportunity to interact with the very rude people you hire in every state. So now with $20 to my name, I have to call customer service so she can then submit a ticket to the support team so they can get back to me in 48 hrs while I stay over here and die of hunger. App is trash. I will be reporting this to my bank, and filing a grievance with better business bureau. This is a scam, fraud and should be locked down immediately. Ridiculous ....

by ThuThiVan

Popeyes offers deals like a Shrimp Box for $5 and combo for $7 so if you buy both, Total is $12 plus tax. Yet Popeyes ignores this and charges for each item in the offers separately for a total of over $18. That not cool. Also I have asked why can’t the Tuesday special of 2 pieces be included for $2.79. You have to enter the store and order this which I take offense to as it subjects me to higher risk rather that go to the mobile pickup at the back of the store. I guess they want me and others to go to KFC who don’t do this to us. Even when you place a mobile order there is a phone number to call which they do not answer. Let the buyer beware, Popeyes cheats you so don’t use it. I my opinion Popeyes is poorly written as it forces you to pick dipping sauce that do not exist and if you don’t pick it will not proceed. Other app (like McDs) ask do you want to customize which makes it much easier, this one forces you to and makes the experience unenjoyable. Popeyes cheated me the first time out of $5 the second time I complained and got my money back and used it for the tip as the employees deserve it and are not responsible to really bad programmers. How hard is to to do the Math?

by Lilxviv

The check out process and the way offers can be added or not needs a lot of work. I had to find ways around Popeyes in order to get an offer to apply even though I wasn’t doing anything wrong. On checking out, inputting the payment method was difficult. The keyboard to type in to fill out the form goes right over it and makes it hard to see what you’re typing in. Then you’re also not able to scroll down to see where the submit button is. I had to hit “return” on my keyboard while it was still up and then learned it would automatically submit the order. It was a little premature for me. I also would appreciate the ability to choose when I want my food for a later time in the day. I didn’t realize it would immediately submit and order for me for ASAP. Please reference pizza ordering apps like Domino’s for good user interface.

The tracking system is also highly inaccurate! I initially was told 40 minutes and then it jumps to 1 minute away while the driver icon is no where near me.

by Loyal Cuztomer 12345

I went threw drive threw and my food wasn't fresh. I was told to pull up ten minutes went by no one came to bring my food. I went into store no one ever got me fresh food and then told me it would take 30 minutes for tenders when I know it don't take that long! Then they gave me mild saying it was fresh when I ask for spicy tenders so when I took it back they told me to leave and I couldn't get fresh Fries as they promised for waiting for fresh food that I originally ordered with my meal! I had to sit in the store and refuse to leave just to get fries I was supposed to get with my meal in the first place. They was mad at me because they kept messing my food up and couldn't take it back which I have nothing to do with and didn't even want to keep the food. I was very disappointed especially with the young man who runs the store who told me leave and don't come back all because I wanted fresh food and this app is already expensive to be getting cold stuff!

by Jmbsh1327

I really wanted this after work. Paying online for food and getting rewards points in like a good idea. Works well with many other restaurants. However this app has failed in maintaining digital support for Popeyes . The first issue that I had reported to them was when I had a problem with one location but could not find a way to report it on Popeyes . They list every city in Colorado regardless of if they have a this app location. However a couple cities turns out are missing so they list those all under even if they’re not in Denver. Kind of makes reporting a problem a bit difficult. But now the newest thing is they are promoting their new hot chicken sandwich, and say it’s not available at my location. However when I get there it is advertised and the staff says we have had it since the promotion started. You would think Popeyes would be fixed to solve the simple question and allow people to purchase the item. But I have contacted them a few times and have heard nothing back and Popeyes is unchanged. This is too bad. When I first got Popeyes when the location nearest me was first opened I used it to report issues I had with orders and received quick and extremely fair resolutions. Now the pendulum has swung the other way.

by Annette Packer

My issue isn’t really with Popeyes itself. For the most part, it’s pretty easy to use, so I generally don’t have issues adding items and ordering. However, I do wish that there was a separate option for adding sauces to orders. As far as I’m aware, the only way to get sauces is to get the tenders. Anyway, my biggest issue arises once the order has been placed. I’ve ordered at numerous this app locations now, and every single time, the ETA has been EXTREMELY off. Each order takes at least an hour to get to me, and sometimes, it never shows up at all! I’m usually able to get those resolved, but it is still a major inconvenience to have to order twice and wait days for a refund. You’re better off going to pick up the order than wait for delivery. I’ve watched whole movies while waiting for my this app orders to get to me. The tracking is okay but could be better. The best part is knowing that someone is actually delivering my food to me.

by Vwgilles

Hello,
I went to the new location in Mountain Industrial Blvd, Stone Mountain, GA
I was in line 10 minutes and only moved up once. I got out of line and parked to go inside to see if it was faster. The cashier was getting the food for the person that ordered before me and then she stopped and kept repeating ‘Shut it down, shut it down’. She stopped what she was doing and went to the back of the kitchen.
She never said anything to us, she just disappeared. After 9 minutes she came back and completed the order ahead of me. I finally placed my order and when I got home which was 4 miles away and took the food out it was cold and the coleslaw was not cold and it didn’t fill the bottom of the cup it was in. The grease/oil on the chicken was really dark as if it had been used for several days. I removed the skin. I also asked for mild but some of the chicken was spicy.
I have photos of the food. VG

by MZRissa90

Popeyes it self hasn’t been an issue as much as the restaurant fulfilling the orders. I usually order family meals for my family usually between $30-$50 when we order. I have had issues with items missing or being substituted. Which wasn’t an issue when it was an occasional apple pie. However the last time I ordered over $50 worth of food and received one chicken sandwich and a drink, which was not apart of my order. I went to the store they advised to contact support which I did over 10 days ago. I received a response one hour after my initial request and have not heard anything since. I have sent three follow up emails and still no response. They did not correct my order and I was not refunded. I have called the 800 number which seems to never work. So it’s really no point in putting it out there for people to call.

by Synapsids

A mark for a business is how well it addresses a problem. This may sound negative but in a busy world ignoring a problem I’d the easiest thing to do.

I put in a large order this morning and paid via Apple Pay. The order was processed and off to the shop I went.

On arrival there was no record of the purchase. A great store general manager did everything she could to find the order. It’s good to know that the store must have the order on their register. The emailed receipt is a reference only. So 45 minutes later I gave up.

I submitted an ‘issue’ in Popeyes and headed my family’s house empty handed. While chatting I noticed that I received an email on my ‘issue’ asking if I received the order. Nope!

On the way home I stopped at the store again. They checked the register system and the order never made it from my phone to the store register even though it was paid ($105).

I checked my emails and there were multiple follow ups by this app. I sent A quick message requesting a refund and 15 minutes later I received a full refund to my card. Easy does it.

The order may have been botched by the flood of orders during the Coronavirus pandemic at lunchtime but the quick resolution earned a committed customer that will return.

by Sejohannsen

App seems fine. Didn’t have any issues using it. My only issue is with some of the underlying system. First, Popeyes has no way of knowing if the store is out of something. McD’s and Starbucks can tell you that. Second, the store has no authority to refund money if they don’t have something, only substitute. My experience was ordering two banana puddings. Store was out and threw two fried pies in the bag without asking or telling me. When confronted the associate said ‘that’s what we got, have a nice day.’ Manager said they couldn’t refund online orders. Said there was a number in app to call. Couldn’t find that, so getting help was a challenge. Turned out the chicken part of the order was wrong too. Did finally get it all resolved. Note, the issue was not really with Popeyes or Popeye’s, just one particular store, which is consistently disappointing. It’s just so darn close. Guess I will go to the next closest one from now on.

by BB App Fail!

I ordered twice using Popeyes, first time was Ordered for pick up and the restaurant took a while in finding my order, the line was long and I was flashing my phone to the counter and the restaurant personnel was taking too long to take care of my order but eventually was able to fix it.

Second time was ordered online for a drive thru thinking it would be quicker using Popeyes but then I received an error, order did not go through, ended up ordering in person at the restaurant. Next day received an email for the receipt of Popeyes order and was charged for it, I Called the this app restaurant and gave my info about the order and asked if they received any such order, staff was very nice to help me and informed me no such order came thru. Called customer service gave me an ID complaint number and told me someone will call me. 2 days later no call received. I was inconvenienced and charged for using Popeyes. I am discouraging anyone on using Popeyes. Do not even try.

by Margarita Esquivias

If I could give it zero stars I would!! I use mobile apps to order at restaurant ahead of time all the time so I was super excited to used Popeyes as well. I made an order for pick up and everything was going smoothly or so I thought. When I got there the employees, who were beyond rude said they had run out of my items and that my order was going to be canceled. I know that up until I got there they didn’t even bother to look at my order cause it took them a while to get back to me and tell me they ran out. I live right by my restaurant so it took me 10mins max to get there so if they had run out of the items why didn’t they say that on Popeyes before I paid! Lastly I have been trying to contact customer support to get my 40 dollars back for my order I never received and it is nearly impossible! Everytime I go here they do me wrong. Never again. I just want my money back and I will never mess with this app

by Wingblase

Before Popeyes got updated, despite not being able to order, you were still able to log in and redeem coupons. However, after the update, not only are you not able to log in to redeem coupons, it also seems to cause some issues on my i6. The new issues are as follows granted that i didn’t reinstall Popeyes and just did a straight update.
Upon attempting to sign with the email, it will be stuck at the loading ... mechanic. But it gets better. For some unknown reason, not only does it get stuck at loading, it literally breaks my phone’s internet AND causes my phone to heat up for some reason that entirely baffles me. Only a hard shutdown of the phone will allow me to use the internet and allow my phone to cool down.
As much as i love popeye’s chicken, i have uninstalled Popeyes for now...

by Reichenbach221

I didn’t have a problem w/ placing a mobile order after initially downloading Popeyes , but I ran into problems when I went to go pick up my food. After confirming my location, I waited for about 20 minutes but didn’t hear anything about a mobile order or my order number. When I went to the counter to ask about it, several employees said that they weren’t able to see my order on their end, despite the fact that I got a digital receipt confirming the location. They were ultimately able to give me my food, but also said that it would’ve been easier to just order at the restaurant. When the restaurant employees are telling you not to use Popeyes , then you know there’s a real problem.

by Divinegenesis

Not sure about other locations, but here in Hawaii Popeyes always shows the stores as offline/“Online Soon”, but never changes to actually let you place an order. Every other day there is an “update”, that doesn’t seem to fix or change anything.

One magical day the stores showed as online, the first day they offered delivery, places an order, apparently it went through doordash, and like everyone else order magically cancelled after already being late. I did get my refund back quickly at least, but that was probably more on doordashes part than this app doing anything.

Aside from maybe using a coupon here or there in store only it doesn’t work at all for placing a pick up or delivery order

by Unhappy App Shopper

I ordered a delivery on Popeyes and my order was canceled NOT by me. I got an email saying there was a snag and my order had to be canceled. Popeyes directed me to email if I had a question. I asked why was my order was canceled. No answer. I tried call the store but no one answered. I contacted headquarters and they couldn’t give me any info on why my order was canceled. The rep said they would let Popeyes developers know about the situation and he couldn’t tell me when my credit card would be credited. I’ve never had a delivery app cancel my order EVER I don’t recommend Popeyes. If you make an ap make sure it works before you advertise to use your app for delivery. My time and money has been wasted. I won’t purchase anything from this app again.

by Pinman42

I’m sitting at a this app and I noticed that they now have an app. I thought, yeah sure let me try to put in an order since I’m getting something for friends later today. Not only does app not work for this location, despite this being the one that they said they offer it, but when I look for one that works on their map—which has a poor user interface—it doesn’t let me pick food to order! The whole point of Popeyes is to order food, right? Seems kind of pointless for it to not let me order food. It’s a shame, some one should have figured this out during development, not after. I’ll give this another try after updates are made. Until then, one star is the best Popeyes should get.

by Sewella De Vil

Within 24 hours I had issues with 2 orders and still never got my food. The first time I order around 10pm , they took my payment and said the store location was open. I called both the store and driver and they both tell me the store been closed since 8 o’clock !! So why let me order ????? I had to wait 24 hours for my refund because Popeyes do not let you cancel or dispute your order. Today I order in STATEN ISLAND and instead getting my order from the this app in Staten Island , they choose a NEW JERSEY LOCATION!!! This was at 5 o’clock today and it’s now 7:25 , the driver keeps calling me because she can’t cancel the order either. I still have yet to get my food or money !!!! So inconvenient and is a SCAMMM !!!!!!!

by Sand The Robotic Cat

I used Popeyes so I could order the chicken sandwich because I wasn’t able to since it got out of stock a couple months ago. I was all excited and happy to try it and I decided to order delivery. I didn’t care how long it took I just wanted to taste the sandwich. While I was waiting for my delivery, Popeyes said my order was canceled! I spent $15 to get my food delivered and my order was cancelled about 11 minutes before it came to my house supposedly. I went to give feedback through Popeyes , but it said the page didn’t exist! I wasted my money and I was going to ask them if I could get a refund. Never ordering from Popeyes again and I hope nobody else does either.

by OkieTraveler73162

Just placed an order and paid using Popeyes. After waiting about 20 minutes, I asked about my order. They said they didn’t have the order. When I showed the order and its number from Popeyes , they said they don’t take mobile orders.
Manager couldn’t resolve problem, nor would general manager she called on phone. When I suggested maybe they should talk to corporate, general manager got defensive and accused me of trying to tell him how to do his job. Refused to give me a refund. Told me to come back in three hours when he would be onsite. Worst customer service I’ve ever experienced. Plus who puts mobile ordering on an app and stores say they don’t do mobile orders.

by Nicki Bri

I placed an order in their app for the this app down the street from my job. The third party drivers that were supposed to be picking up my order got all the way to the restraunt to pick it up and they were told that they closed down all mobile orders but still charged my account for the sandwich which I haven’t gotten any money back from. I still have the transaction in my bank account that shows they took my money but never delivered my food. Popeyes is horrible I filed complaints through the customer service number and they couldn’t even help me. I don’t recommend Popeyes at all unless I want ur money taken from u.

by Superstarsa

I used to use Popeyes for the coupons before the update, it was flawed, but at least it worked! I could go to this app, whip out Popeyes and use a coupon

Now, after the update, I always get an error message saying "error signing in" or "error loading orders" and when it doesn't say an error, the coupons don't work anyway (I tried). I can't use coupons. I can't look at menu prices. I can't order. I can't get delivery. I can't save addresses. I can't even conveniently find the chain I want to order/pick-up from! Thus there's absolutely NO reason to have Popeyes. If you're gonna launch a big update, make sure it's actually functional first!

by MatthewHall

App keeps going to a blank screen that says “Updating” for a few minutes and then says the update failed, won’t let me use Popeyes . Only way to fix it is to delete Popeyes and download it from Popeyes Store again. Once it’s downloaded again, you have to sign in by having a link sent to your email. Sometimes my email opens the link in Safari rather than the this app app, so I just can’t sign in. Sometimes rebooting the phone helps with the email link issue, but I really don’t think that should be necessary. I’ve had to go through deleting and reinstalling and trying to log back in three or four times now. Seems like the issue come up every week or so and it’s getting old.

by Mommie4life

I order 3 different times and each time the restaurant had no clue I made I order ! I ended up waiting for almost 1 hour while they tried to figure it out ! One of the order I needed up not receiving because the restaurant didn’t believe me when I even showed them the receipt and message. So know I’m out $26 and out of patience .. they really need to fix Popeyes if they are going to continue offering it as an option .