Buffalo Wild Wings Reviews

BuffaloWildWings was fine before. After updating, took away the pickup option to pay in store completely, most of what I ordered that was supposedly available to order was not after I did the entire order, finally put together an order where they had everything available, and they wouldn’t take my card because BuffaloWildWings couldn’t connect (my connection was fine). Reopened BuffaloWildWings several times and finally was able to get one order through which reflected on the order history, and was charged three times for the same order on delivery. On top of that they force you to pay a tip (which I tip anyways additionally), but when looking at the picking up in store option when paying with card it forces you to tip anyways. At least bring back the option to pay in store to prevent this from happening. I’m in the process of getting a refund, which the location was happy to help me with since they called right after they noticed 3 orders went through that were the exact same. Had they not done that, I would be charged $120+ and wouldn’t find out until a month later since everything reflected as a single transaction within BuffaloWildWings . This is the first time paying with my card online with BuffaloWildWings and probably the last and will probably just call my location to place an order and pay upon pickup since BuffaloWildWings is almost useless and stealing money at this time. Beyond ridiculous.

BuffaloWildWings is a very simple and extremely customizable program. Not confusing or overly complicated like some apps are. This could easily be a 5 star app if it worked. I tried for over thirty minutes to redeem rewards I had accumulated. I was logged in, had my food in the cart, information correct, and payment wasn’t need due to it being free. Well, it never went through. Just gave me Uh Oh try again later. Over and over and over. I tried using one reward didn’t work. Both rewards. Nope. Reset BuffaloWildWings several times. Nadda. The same error over and over. BuffaloWildWings is up to date as well as my phone. I was in a city with full LTE service and all my other apps were working except this one. My closest BWW is almost an hour away so I only go when I’m in town. Sadly, instead of utilizing the reward or ordering food in general I decided to go to Zaxby’s who’s app worked the first try. Hopefully next time I’m in town BuffaloWildWings will work.

BuffaloWildWings is fine although the rewards section could use some help. But where BuffaloWildWings (and the full website) lacks is the ability to make notes or options. If you want your wings crispy? Well done? Extra wet? Forget it. The only option is to place the order then call the restaurant to let them know you did an online order and needed to make a note of one item.
If your BWW is like any of the ones near we’re I live you’ll be on hold almost 10 minutes because they’re so busy they answer the phone, then place you on hold so they can handle the other calls coming in. I enjoy the convenience of placing orders online and I’m sure the staff enjoys not having to talk to someone so please bring the option to add notes or even make the options as clickable. I know the restaurants have stickers of each option so use the sticker options to limit what a person can customize so it doesn’t get too crazy.

This is actually worth it! The system is great, never had an issue with BuffaloWildWings of it crashing or missing points. Honestly it is a great app and true to its word. After I get a certain amount of points, I would hit the redeem button and get my boneless wings for free, including the celery! 100 points for each $10 you spend, I’m sure it’s great for big families who would love to eat out or eat in for a basket ball game or football game, and get that free food. No taxes or extra charges for extra sauce or celery. It’s a great app and I highly recommend if you love Bdubs and want free food! Point system is not bad, 1,100 points for a small Boneless is actually worth it instead of paying $9.99 for it. Also 1,750 points for A medium and 2,000 for a large. It’s easy to get to those points, not hard at all.

Can’t change the rating unfortunately. They fixed so you can enter a dollar amount but only and even dollar amount so if 20% is $8.47 you have to enter 8 or 9 $. Why don’t you just do a percentage? 5% 10% 20% and custom. So many app before you have figured it out. Why are you taking so long?

2ndly—- During COVID-19 WHY ARENT YOU SHOWING DROP OFF DIRECTIONS to your drivers? Hand it to me or drop it off??? I don’t want to come in contact with the deliverer.
Again. The business model is already developed and it’s like you’re trying to recreate it.
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Agree with others that there are many errors and time outs. Uh oh page is annoying No explanation for what you did wrong
Parts of BuffaloWildWings are really intuitive and ez to use while others make no sense. It seems like a collaborative effort between 2 groups that didn’t mesh.
My biggest complaint is that I’m using it much more to order delivery which I love but BWW partners with Door dash in my area for delivery and BuffaloWildWings only allows up to $7 tip? Looks like it could go higher but on my phone the screen won’t scroll over or landscape view. Why would the tip field show an incremental list of dollar amounts instead of percentages or a custom amount? $7 in this day ... during this crisis?! BWW, you do not value your business partners.

I’ve had a multitude of bugs with BuffaloWildWings. One time using it, I ordered for delivery and put in all of my information, double checked everything and when I finalized the order, it had change my order to pickup and I had to drive and go get it. Tonight using it, I ordered for delivery again and the time estimate it gave me was FOUR HOURS LATER. I figured it was a weird glitch and would update later. Two hours later I called the store itself and they told me my order came in with instructions to be held until 7:30 (I ordered at 5pm). At no time did I ever change the time from “ASAP”. BuffaloWildWings must have changed it at some point for some inexplicable reason. It’s also just not a very intuitive app. For weeks of use I had to put my contact information in every time I used it. It never saved it despite me being logged in to my account with that information listed. And it NEVER saves my cc info, requiring me to put all the info in every single time.

If your one that prefers to use technology to order your food and pick up in store this is a great app for you. Personally I like to dine in which brings me to the first downfall of BuffaloWildWings . I looked around on BuffaloWildWings with no luck to find the group check-in that was available before the update. Instead of coming to conclusions I chose to take advantage of the option of submitting a question to inquire about the group check-in. After submitting a question it reads please allow two to three days for a response. Twelve business days later and still no response. Don’t waste your time submitting a question.
Redeeming items with your points is very much so less user friendly compared to before BuffaloWildWings update.
Friends tell me they noticed their point declined after the update.
Lastly it would be nice if someone showed the managers and staff how to use and navigate BuffaloWildWings . The staff does their best to answer questions but they too are at a lose sometimes.

This is a great way to earn pts fast, especially when in a group. But, BuffaloWildWings is quirky and their offers don’t always work. Often have to give wait staff phone number for it to work, their NCAA tourney thing was a mess (said they would allow a new team to be drawn.l per day....up to 8 teams) but only gave 5 days to draw them. Not the end of the world, but just not really valid. Also, right now my app says to update my interests between 5/24 and 6/24 and earn 50 pts. I have tried it 5 times and the bonus pts have not been added and the message still appears. Oh well.

I’ve had BuffaloWildWings for a long while and it was great until here recently. Every time we use it, it never accepts our order. We even go so far as using multiple cards and never accepts. This last time we finally got it to go through for delivery and half way through waiting the dashers had to cancel the order because Buffalo Wild Wings didn’t even have the order in their system. Luckily I had an email receipt proving we did order and the transaction already being taken out of my account. But now instead of delivery we have to wait for them to make it and then go pick it up.
This is all because their app messed up.
Also the cards we used, we have used in the past with no issues!
I don’t know what the deal is but these big dues need to be fixed. I can’t be the only one having issues.

I’ve ordered through BuffaloWildWings twice since April 18th and did not receive points either time. It’s frustrating because there has been a “3X The Points” promotion both times, too. I contacted customer service through BuffaloWildWings and was told over a week later that I needed to contact customer service through the support email. Why is there the option to contact customer service through BuffaloWildWings if it’s not the proper way to get ahold of someone? I’m still working on getting the issue with the April 18th order resolved and haven’t even attempted to get the missing points for my May 5th order.

Ordering through BuffaloWildWings is also an extremely frustrating experience. BuffaloWildWings itself is very clunky. It takes ages to load each page and loves to erase your order at every turn. My payment information is never saved so the entire ordering process takes a good 20-30 minutes. I’m not happy with the new update to BuffaloWildWings at all.

They make it more complex then it should be and this is coming from somebody who never has trouble with apps. It’s not as as easy as picking your items and going to checkout. They give you the option to goto checkout but it doesn’t take you there when you click on checkout so your stuck at a window looking at what you want to order but can’t. Also on Tuesday when they have specials you can’t order from the regular menu to get the “bogo” they won’t deduct the price! No they have a special window you click on if you want to take advantage of the special so it’s difficult to mix and match if that’s what you want to do because it won’t give you the accurate cost. The fact I’ve took the time to write this should let you know how dissatisfied I am with BuffaloWildWings. I literally said you know what I don’t what BW3’s anymore based on how confusing it was to order from.

BuffaloWildWings is incredibly frustrating, it NEVER lets me checkout no matter what I do. I have to go through DoorDash (or simply order WingStop instead) when I want wings. With that being said, if I choose delivery specifically, it’ll state that delivery isn’t available so I can come pick it up instead. Due to having covid AND pneumonia, pickup is completely out of the question. Anyway, BuffaloWildWings is terrible and I can’t figure out what the problem is. Even if I use the browser on my phone it continues to give me trouble. I’ve updated, logged out and back in, deleted and reinstalled…nothing works. I’d love to love BuffaloWildWings since BDubbs is closer, but wingstop will probably be getting our coins until BDubbs app developers fix this issue. Maybe it’s the store where I’m from in Bowling Green, KY. Other than that, I have no idea what the issue could be.

Got blazing rewards? Awesome. Apply them and it’ll use them at checkout. Unless they’re not applicable, in which case BuffaloWildWings won’t tell you, won’t apply them, will charge you, and force you to call the restaurant and cancel your order (waiting a week for a refund) to actually try to use them again. If it puts the order in at all, I’ve had that one happen too.

If you’re using it at the restaurant it’s fine. I’ve never had BuffaloWildWings work properly trying to order take out. Literally ever. It’s actually frustrating enough that I’m not going back to the physical restaurant for a few months, I’m that annoyed with this thing.

Also, stop asking my favorite sports teams. I already gave them to you, but because I don’t like tennis or golf you won’t accept it. You WILL shove gambling ads down my throat when I’m trying to order food though. Very cool, I’m sure the gambling addicts love you for it.

I only downloaded BuffaloWildWings because they will deliver at later hours of the night from their app than from grub hub or door dash. That’s fine. I’m sure it’s a financial reason. But that was the worst online ordering experience I’ve ever had. Adding more food to an order is a tiny little link you have to hunt for. Adding additional dips was limited and felt like a chore. If I wanted multiple cheese cups or an extra ranch I had to go back through the menu for each extra one I wanted. Then at the end when I finally had everything I wanted in my order. It said one of my wing orders had something unavailable in it. Fine..what is it? The wings? The sauce? Which sauce? The veggies?! Let me check...oh the edit button no longer works now that it says something is unavailable. So I had to resubmit the order a bunch of times to figure out it was the wings...I’m exhausted and decided to order elsewhere.

For the 4th consecutive time our order could not be completed through BuffaloWildWings . The first 3 times it said it could not be completed due to various errors from just not connecting to not having the food available at the store. This was all incorrect by calling and placing the order all the issues were not true. The last time it switched our order to 3 hours later than we put it in called and they said they could correct it but come 1.5 hours later they still didn’t have the order that was the last straw. Buffalo Wild Wings should burn every computer that ever had BuffaloWildWings data on it with fire. BuffaloWildWings is completely useless for carry out or delivery don’t waste your time the stores also dont care about BuffaloWildWings problems so it’s just a total waste of your time. The stores won’t stand by what you put in BuffaloWildWings so there is no point in using it.

Used BuffaloWildWings to place a pick up order an hour before my restaurant closed, normally we call to order and the food only takes about 15 minutes so our store is ok with ordering that close to closing time, but we thought we’d start using BuffaloWildWings to earn rewards. Bad idea. After picking out our food and setting the pick up time to (today ASAP), then moving on to contact information BuffaloWildWings changed our time to tomorrow. I changed it back to ASAP, which by the way WAS ALLOWED BY BuffaloWildWings , it wasn’t grayed out or not an option. Then I went on the put In my payment info and hit pay now only to find out it put my order through for pick up when? TOMORROW!! We only figured out it would be ready tonight when we got there to pick the food up. Won’t be using this again as I don’t like playing the game, “guess what day your order will be ready?”

App usually works fine, but there is room for improvement. Ability to save credit card information would be the biggest improvement. I use BuffaloWildWings quite a bit and it’s irritating and time consuming to re-enter my CC info every time. Ability to pay with a gift card or to select option to pay at pick-up would also be a big improvement. The other thing that is frustrating about BuffaloWildWings is the inaccuracy on pickup time. I am typically sitting at BWW waiting for my food for 15+ minutes after BuffaloWildWings says it will be ready. Either improve the accuracy or have some sort of function that alerts you when the food is actually ready so I can utilize my time better.

BuffaloWildWings is basically functional, but you have to baby it. For one it’s really easy to accidentally swipe back after making all of the selections for an order. The keyboard settings don’t always pick up when a field will be only numbers. It doesn’t play well with the keyboard in general and fails to function with a password manager regularly.

A big annoyance is that if you type in the payment info, then click on a previous step it erases what you typed. Another strange thing is why does it ask for contact info when it’s already known from your login? Just auto populate or provide a button that does it if you have a valid reason to not auto populate

Overall BuffaloWildWings feels like its a web browser or coded with practices from 10 years ago instead of a modern app.

I ordered for a delivery. But missed how you change delivery time. Went in as ASAP when I wanted it hours later. Called to fix it and they said you have to call door dash to reschedule. Nothing in BuffaloWildWings told me doordash was the delivery service or how to contact them. I call them and he said I do t work at that time you need to cancel with bww and reorder. I called them back to cancel and was harder than it should have been. I put in a new order. 3 weeks later they never cancelled my original correctly so I was charged double for 1 meal. Had to get another manager to locate order to get refund. App doesn’t allow to modify orders. See previous history or pervious order number. Took 30 min for manager to fix again.

BuffaloWildWings is fine enough. It crashes periodically when I’m trying to order, especially when I try to redeem rewards. Other than that it works.

I mostly gave it three stars because it bothers me that with the most recent update, I can no longer choose to pay in store, I have to pay right away on BuffaloWildWings . That’s a minor inconvenience, but what is really annoying is that it makes you pay but it does not give a field or option to leave a tip when you pay on BuffaloWildWings . Kind of messed up for a company to bar its workers from getting tips.
Because of this, I’ve pretty much stopped using it other than to check my points, and I just call my restaurant to order directly from them.

I use this more than any other food app it seems. My place of employment loves to get wings for work on Tuesdays since wings are half off. I always ask for the receipts to collect points since no one else I work with cares about them. I’ve amassed quite a lot of points over the two years I’ve collected from work (especially since I get the lunch bonuses). The points are fair for the most part and it seems like I rarely have to pay for anything during my visits; however, I think you guys should alter the points required for traditional wings. They are much, much higher than boneless wings, despite being close to the same price in store. Fix those and BuffaloWildWings would be perfect. Glad you have a great rewards system

I really wish Buffalo Wild Wings could put crimson crush on their full time menu. Everyone that I have been with and guest have been asking about it and they seem to really like this flavor! The Queen Creek store has ran out a few times now and it's crazy to think that it shouldn't have bc the area is growing and buffalo has great food. Otherwise everything is the same and there hasn't been an update to new sauces which drives guest away. Just my thought but I like buffalo and think it could use a update in the sauce category.

Everyone loves rewards. Nothing gives businesses more recidivism than being thanked with free stuff, after spending plenty of hard earned money.
So... the idea of B-Dubs reward program is great. The execution is awful! Sad that in 2018 you have to save your receipt because the flawed program/app may or may not give you your points. Small businesses get a pass for instituting rewards programs with glitches, but B-Dubs? Scan your receipt? May or may NOT work. Go in during promotions? May or may NOT work. Manager tells you your points will arrive in 1-2 days? May or may NOT work. Go in to redeem your rewards? May or may NOT work.
Bummer because I love most of the food, but do I keep going in? May or may Not.

I love BuffaloWildWings! It gives me an easy way to earn rewards and free food just for dining at my favorite restaurant- B-DUBS. The UI is perfect. Simple, straight forward, with a very clear design that allows me to navigate through BuffaloWildWings easily. My one issue is, in your preference section you seem to be lacking on the amount of college sports teams. My favorite team is the largest university in the country with a plethora of D1 sports, yet you seem to have forgotten it.... please add the university of central Florida to make me, and all knight fans, pleased.

The entire rewards program is a good thing, but it would be nice if the personnel at BWW would be more understanding for the customer. Teach them to hand the barcode to the customer, and not the receipt that you can’t get rewards for. It happened to me and I did not like it. Another thing that BWW can improve on is for example, my bill comes out to $29 - I only get 200 points and I can never get the 90 point for the remaining $9. So basically, BWW does not FULLY reward the customer! It also sometimes takes a while to receive the reward. Thanks.

This is one of the best rewards system I have used. Spend as much or little as you like and use the rewards when you feel best. Everything is offered excluding alcohol and is a really nice way to say thank you. One hiccup would be scanning your receipt for the points and BuffaloWildWings acknowledges the transaction and then fails to give the points. Lessen learned, keep the receipt until transaction goes through. Thank you for acknowledging loyal guests.

If you read most recent reviews, you can see there was a login issue that effected a lot of people. When I reached out to customer service, they responded like my phone/internet/app version was the issue. I checked everything I was asked to check and it was all up to date.

They never addressed the bug.

Now, when I try BuffaloWildWings , it’s working. That’s great. But having just reported an issue, I thought a courtesy would be to let me know since I just reported this. Idk... I’m a fan of BWW, was a fan of BuffaloWildWings , not a fan of the customer support.

I used to love BuffaloWildWings BUT for some reason about 2 weeks ago BuffaloWildWings just completely stopped working and I have over 4,000 points that I cannot access. When I try to login BuffaloWildWings tells me that I’m “inactive”. However, every time I try to create a new login, BuffaloWildWings indicates the “phone number already exists”. There is NO WAY for me to call or login to resolve this issue. The waitstaff is no help in trying to resolve the issue and just refers me to corporate. Now I believe BuffaloWildWings is a total RIP-OFF!!! I just lost all my points and got kicked off BuffaloWildWings for no reason and have no explanation. If I were you I would stay clear of BuffaloWildWings AND this company. BuffaloWildWings is a fraud!!!!!

I signed up long ago, got new phone years ago and BuffaloWildWings never let me log in ever again. Ive used the forgot password feature and never got the emails, not even in my spam folder. Dont even know how many times i have tried to reset password over the years. I cannot start new account because i have same phone number. 😔

As a regular to Buffalo wild wings, I enjoy and appreciate the blazing rewards system. However, I have attempted to use it multiple times and BuffaloWildWings never goes through to the restaurant that I attend regularly. Fortunately though they were able to find a way around that by getting the manager to approve of it. Ultimately it would just be much easier if they improved whatever needs to be improved so that BuffaloWildWings is fully connected to all restaurants.

Extremely disappointed in BuffaloWildWings and the customer service for BuffaloWildWings .
I have a $70 receipt that I tried to upload for points and BuffaloWildWings said it was already redeemed. No it wasn't. Contacted customer service per the apps instructions and I received a generic response to upload my receipt. Hey morons I can't. That's why I contacted you. Error in BuffaloWildWings . So it's been 5 days and I keep contacting them with no response.
Thanks for nothing. Don't waste your time you won't get your reward points

BuffaloWildWings is unreliable! For several days I could not check in during my visits nor create a group. I was also not able to submit the receipt information to get the reward points. Very disappointing especially when I needed to submit an activity in order not to loose my existing points. Don’t even know if I’ll ever have a positive experience at B-Dubs ever again because of this unreliable app :((

Tap a star to rate? Why it doesn’t allow me to submit without a star? BuffaloWildWings IS NOT WORKING AT ALL! How can I given even a star for something not working? Ridiculous! Giving a star just to be able to submit my opinion. Not worth any stars!

Miss Emily has been my server three times a week since August 2019. She suggests new food choices, keeps Soda and or Beer after work refilled. Always has a smile, the one time in the past five months there was an issue with the food the manager took care of it. This location is always clean and food has always been enjoyable. Best Buffalo Wild Wings location I’ve been too.

I would just like to say, I have a lot of different food rewards apps. Buffalo Wild Wings is by far the most rewarding app out there. I love the fact that there are so many different ways to earn points. Kudos to whoever is in charge of BuffaloWildWings , he or she has thought of it all. Thanks for what you guys do at BWW, keep up the good work! BTW, the store I regularly go to is the Lake Worth location. Great Staff, Great Food and Great service.

Duce