Contact FitTrack Pro Support

by Docspooky

It’s been incorrect on the BF% right from the start but at least consistently so meaning I could still incorporate its trends in my regular caliper and other body measurements. The differential had always been 9-10%. I.e. it would say I’m 23% if in reality I’m 13% and so forth. I’m currently cutting at a nice pace of just under 2lbs/ week currently at 12% (calipers). When I hit 12% last week the scale all of a sudden jumped up and started showing 26% instead of the expected 22%. There was a multiple lbs drop in muscle and increase in fat. Tried it a number of times that day as well as the following day, made sure feet were clean and dry and nothing else was compromising. No change. Do I decided it might be a good idea to logout and log back in again. Now it didn’t let me log back in! Reinstalled, same. Every time I got weird error messages talking about network errors etc or just freezing. Didn’t even let me retrieve my password. Growing increasingly frustrated I contacted customer support from the website. No response...I think I’m going to throw it out or at least I’m going to use it for weight only. What a waste of money.

by Aweownus

I bought this scale and it read a number quite high I said ok. I need to lose weight but then my whole family used it. Even my two toddlers. It said my 3 year old is 60 lbs. I’m like oh no that’s impossible. Then my 1 year old is 50??? Obviously wrong. I took them to the doctor to find out they are 27 and 42 pounds. Crazy right! Wel I pull out my old scaled and of course re weigh everyone to find out the scale is 20 plus pounds off. I have tried to contact customer support 3 different times since January and no response! This scale was a hundred bucks. Absolutely unacceptable I want my money back for this garbage but can’t even get in touch with support!

by Tlh5565

After 2 hours of fiddling with it, tossed the whole thing out. The app will connect to the scale and measure “visitor” but will not allow me register or set up a profile. The app is simply unresponsive across all devices when attempting to register or log in. The scale itself gives different readings every time, within a span of just minutes, with up to 5 lb variations. This I learned by accident during multiple tries to get the app to sync and allow me to register. Booted devices, re-installed the app (several times across multiple devices), followed the instructions to the letter...app is still dead. This thing is useless, a scam, with weak technological support. What a waste. Straight to the trash where it belongs.