Contact Thumbtack Support

by Ehauwjsosbsbsh

The idea of thumbtack captivated me, the thought of getting my feet running around starting my own business sounded amazing and a dream come true. The layout of the app is outstanding and everything seemed to be coming together swimmingly.. until. Lead prices, not so much the prices as much as you pay for a “lead” before you can ever message the person. This is an amazing design for the company to make money though you may see no benefit, it’s also great for the customer... they have absolutely no idea you are being charged, so almost every time you message them even at THEIR request they often don’t respond or read your message and not reply. So we are literally paying thumbtack for people to ignore us.

On top of that a week into using it I got phone call from a rep from thumbtack and they diligently tried to sell me a prepaid credit for $300. They assured this would increase my business somehow, and that they could get me more jobs. The rep was frustrated when I asked him why would I purchase this when the 6 leads I’ve spent money on haven’t replied or wasn’t a good match. I would be wasting $300.

Basically this app would be amazing if you could give thumbtack money after the job was settled, I understand why they can’t... people would find loopholes around that system. So basically this is a horrible alternative to just starting your own business. I regret the money I spent here, you will probably regret it too

by H.K All Day

I found an in home tv mounting provider via this app. Less than 2 months later...the entire mount was loose. When I reached out to the service provider in an attempt to rectify the issue. He told me there was nothing he could do for me since I didn’t purchase the mount from him. The description of services indicates that the provider offers a free in home estimate to make sure the products being used are going to reflect the quality of the work. This consultation was never offered to me. The service provider then proceeded to tell me that this instance was my fault bc I should have asked better questions. As the consumer, how would I know which questions to ask? He also told me that it would be an additional $200 for him to come out and “repair” the mount. I told him that it was ridiculous that I was going to be out of nearly $400 to have a service completed correctly. He said that I was the only one who was upset bc he was the best in town, there were no other prospective providers that would be as good as he claims to be and ultimately I would be the one suffering. I have reported this company to the BBB since I can’t get any assistance via the app. I’ve already deactivated my account and deleted the app. Such a total waste of time and money.

by Car12381

I’m only writing this review because the developer responded to my review and was so kind to give me a link for helpful tips and stuff and maybe “I” you know “me” because of course it’s the the other 4, not 1 but 4 professionals that didn’t respond to my project from 3 weeks ago, it wouldn’t be them. You can go find my project for my washer problem about how I explain it’s not spinning or draining. Now if I could take pictures as you suggest of a washer not spinning I would but usually the lid has to be closed for the spinning part and I would need it open for the picture 🤔. So that won’t work, I mean maybe I could rig something up like macgyver to try and capture a non spinning washer with my waterproof camera inside the washer 💡🤔! I mean now we’re getting somewhere........I hope your understanding all of my sarcasm here and just and look up my account and my project. I wouldn’t be so sarcastic if I didn’t notice that 2 of those professionals didn’t just get 3 new reviews since I’ve freaking summoned my project. Now I’m going with sears appliance repair instead of your app. This is the 2nd time in the past 9months I’ve been disappointed in this app. The first time wasn’t the app fault it was actually pricing but this time 4 professionals not responding is ridiculous