Contact Running Trainer Support

by Bearded Runner

I have had the app for over two years. It worked well for the first few months, but then failed to complete my runs with me. It would stop working anywhere from less than a tenth of a mile into the run to almost 6 miles. It generally stopped recording at less than a mile.
Why do I still use it when it fails so regularly? It has a beautiful screen layout and lists the previous runs very nicely. Unfortunately I had gone to the trouble of adding my lifetime runs, so that more than 30 years of runs were stored in the app. Perhaps that led to its problems, but I speculated my 16 GB iPhone 6plus was the culprit, and replaced it with an 11 pro max with 512GB of memory. The app still fails to record an entire run. So, I start an UnderArmor run tracking app (it has not failed yet!) simultaneously with Fitness22’s Run Tracker and edit the true run from UnderArmor into the Run Tracker, and so maintain an up to date running log in the beautiful app.
I had contacted Fitness22 about its failure, but without resolution. Perhaps a bad review will help them address the issues I am encountering!

by HistoryPodcastJunky

Had the app for maybe 2 months. Run in the same place consistently. Tracker worked fine in the beginning. Then after I’d declined the paid version multiple times it simply wouldn’t track location so you couldn’t see the distance, only duration. Deleting and reinstalling app would make the GPS work for maybe a workout or two, then it would drop all connectivity again. This wasn’t a connectivity issue as google maps would know where you were while this app would say no connectivity, and the app had previously had no trouble in the exact same route, and would have no trouble when first reinstalled. Without ability to track distance, app is useless/basically an annoying stop watch. Don’t download, giant waste of time/source of frustration. If I could give zero stars I would.

by CG8766

I’ve been using this app for years. I actually like it better than any of the other apps I use/have used, but my only issue is (and forgive me if this is possible and I just don’t know how to do it) I would like to create a profile. This is the third phone I’ve had where I’ve used this app and each time I get a new phone, my run history is gone. The other apps I use, I create a profile and all my runs are stored to the profile. When I get a new phone, I sign into my profile on the other apps and there are my previous runs!

This app is great. I just wish the run history wasn’t so temporary.

Edit: at some point, they made the split timer part of the premium content. I’m lowering my rating from 4/5 to 3/5. If they would offer the split timer as its own content for like $1-2/month, I’d get it. I don’t need the other premium features, but I would like that.