Contact Thumbtack Support

by OG SEVEN ELLIS

I guess you can’t get a bad review while getting work from here. A customer lied about and a job and instead of thumbtack giving me a chance to give them the real story, they took the customer side and disabled my account cutting me off work. When dealing with them they told me to call the customer and resolve the issues after this was tried plenty of times. The customer was also annoying following me around watching everything I do, telling me how to do it and asking me if I’m done every 5 mins or every time I moved. After I was done the customer broke something and wanted me to fix it but I told him I didn’t want to come back due to the aforementioned statement. What he broke didn’t have anything to do with my work but he insisted and told thumbtack he was unsatisfied with the work I did and requested a $300 dollar refund (for a $20 door latch HE broke). I cant get any new work due to that and I am so disappointed with thumbtack I don’t even want my account back. This is just a joke because when you contact them to ask for help you don’t even get a response. The lady who “tried” to help me didn’t even sound like she wanted to do her job. Sounded like she was reading a script. Told me to talk to the customer after I told her it was already no compromises with this customer. So basically you are forced to do what a customer wants no matter if you’re right or wrong or your account will be disabled. Good job thumbtack because I used to recommend the app.

by Valva1

I had used this app a few years ago, for house cleaning, and really only got one good lead. At the time they only charged you for leads that you wanted. After a while I had some stuff come up and was temporarily unable to clean houses. So I tried to make sure I wasn’t being recommended anymore and charged for leads. I didn’t want to delete my account because I had good ratings and wanted to eventually go back to cleaning. Despite trying to disable everything I was still being contacted about leads. Since I wasn’t getting charged anymore I thought I would just turn off notifications and that would be the end of it. That was a few years ago.
Two months ago I noticed charges coming up on my account for $9-$21. I saw that they were from thumbtack and I checked the app. They had started charging me for leads that, not only did I not have the budget or the time for, but weren’t even in my area. I saw that I could request a refund and thinking that this was just an odd situation I went ahead and requested it. They apparently looked at the leads and decided the most expensive lead was perfectly reasonable and did not refund me. On top of that the leads that they did refund were for credit on the app! I am not using the app and may as well not been refunded! I really need that money right now to buy groceries and can’t get it back. I highly recommend staying away from this app

by Ula Dee

Now I am not talking bad about salespeople because I am one too, but this is pure greed. I spent well over 600 dollars on leads on Thumbtack and barely doubled my money in actual photo shoots. They talk a lot about “quality leads” and they will have salespeople call you and sell you on adding more money and they will pretend they will be your point of contact and that you’re going to be so successful, but once you have spent the money? You get nothing. I have been emailing my supposed point of contact for going on 2 months and she has never responded to me after the original phone call where she convinced me to spend more money. They changed how the refunds work. The problem is that there are very few actual quality leads. Most people who are looking for a service on thumbtack aren’t serious. They’re just looking and finding out prices. Thumbtack consistently charged me for leads and refused to refund them even though clients would stop responding completely. How is it my responsibility to secure the job when I have paid the service for a so-called quality lead? I could be the best salesperson and photographer in the world and it still wouldn’t make a difference to people who are just window shopping on the app. I want my refunds!!!! More than 400 dollars worth!! You guys need to stop stealing money from hardworking people just trying to advance their small business!!!!