Contact Blue Apron Support

by Mjjs76

Sometimes when I ordered food from blue apron it was good or just ok. But sometimes it wasn’t such as receiving spoiled tilapia or like my last order had the ponzu sauce spilt all over the bag and all over other ingredients when it arrived ruining the entire meal. When I voiced my concerns to customer service they refused to issue a refund and said I could receive a credit towards future orders. I said no thank you, I don’t know when I’ll be ordering again and would just like a refund, they still refused. If I were to buy defective or spoiled food from the grocery store they would give me a refund with my receipt if that’s what I wanted not a gift card, and for this I cannot give blue apron a good rating. A customer should not be forced to get a gift card for defective food they should get a refund if desired within a reasonable amount of time. I was forced to purchase and for this I will not be ordering from blue apron again. I feel it’s dishonest business practices and stealing from my credit card.

by SallyAnnaBee

Amazing recipe IDEAS and general flavors, but the written recipes are normally so sloppy or if followed exactly will result in a terrible outcome. You must have some knowledge in the kitchen for for this delivery service to be at all plausible for you, because you often have to improvise around their inadequate instructions or ingredients. Speaking of ingredients, there is ALWAYS at least one ingredient missing, rotten, or otherwise unusable (looking at that nasty, rubbery tilapia and tough steak) in each box and nobody at the company will do anything to remedy these problems. Most recently, weeks after I’d confirmed the recipes in an upcoming order of mine, I went to check it (out of habit?) and it had changed to three recipes I did not want without notifying me. Thank god I had checked in time to cancel the order, because upon further inspection, almost all of the recipes offered for that week were suddenly “sold out”. Sold to who? I’m a paying customer, a subscriber to the service who confirmed my order, and for whatever reason they’ve been sold to someone else without any notification asking if I’d still like my box despite the fact that I can’t get any of the meals that I wanted? What a nightmare. Most likely making the full switch to Home Chef soon if all this trouble continues.

by Djdtech

What started off as the go to meal delivery service has taken a turn for the worse. I used it years ago in another state and was thrilled with the service and innovative recipes available. After getting an offer in the mail, I decided to try them out again, but I was sorely disappointed. The first delivery was delivered a day late. The second delivery was then canceled by blue apron. We are now on week three and the delivery was said to be shipped and delivering today. After not showing up, I got an email at 5pm saying that it had been delayed again. On top of the inconvenience of having to scramble for dinner tonight, I have been let down with the choices now available. What used to be exciting dishes with flavors from across the globe has become cheap and mundane. I have tried out other meal kit deliveries, and your money is better spent with pretty much anyone else.