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I’m very upset with this new “subscription” thing. I have used this app for at least two years, when it was safetrek. It left me feeling reassured in my college city when I needed it. I loved this app because I felt as if it protected those of us who need it most: people in abusive relationships, women living in large cities alone, visibly queer people in unsafe situations, etc. This app felt very altruistic. Unprotected groups of people benefitted from it, and they still had 24/7 call centers back then. I don’t really understand why they charge $36/year for something that I’ve literally never had to actually use to call someone to my location. It feels greedy, slimy, and bad. It doesn’t feel like someone trying to help protect at-risk groups anymore. The people working at the call centers deserve to be paid livable wages of course, but there are other ways to fund that. They did it before, why not now? Unfortunately will be deleting after two years of use. I used to recommend this app to all of my friends. Not going to pay $3/month for something I rarely use. If you can afford it and didn’t use the app when it was called Safetrek (and was free), by all means, download it and use it. But charging out of nowhere for this app means taking away that little bit of extra security for a lot of people. Leaves a bad taste in my mouth.

So I had this app like two years ago and I made my pin two years ago. I know there’s an option to change your pin but I was in an Uber this morning and I didn’t get that far. I was holding down the button thinking I knew the pin . And I didn’t so I just close the app out before It can get down from the 10 seconds seeing how I wasn’t in any danger and didn’t want the authorities contacted. I’m 16 and now I’m sitting in an Uber scared to death that the police are being called and there’s nobody for me to call not even like a helpline for the app that I can talk to somebody who works there. There’s a chat section but they don’t get back quick enough so if there was a real problem and the police did show up it would’ve been useless. I still don’t know if the police are going to show up knocking on my door asking if I’m OK and I’m honestly really anxious about that. Overall it’s a great app and A great idea but they need to make a better contact way for me to talk to somebody for anyone else who is in the same situation or a similar situation to talk to somebody. Just in case something like this happens I don’t want to waste any of the police is time for something that I’m not in danger for. The reason why I thought I was in danger was because it Uber driver kept acting sketchy and going into dead ends but he ended up just being really lost.

I want to start off by saying how much I love this app and the security it gives me. I’ve had SafeTrek since the app was released a few years ago and it’s an app I believe everyone should have. The people who work for SafeTrek are kind, helpful, and have always been there to ensure my safety and answer any questions and concerns I have. The only reason I didn’t give it five stars is because I’ve noticed a safety concern. If you are holding down the “hold until safe” and you double click the home button (on an iPhone) to get to your open applications, you can close SafeTrek without entering the PIN, while holding the button. You can even close out of the app without entering your PIN after you’ve let go of the “hold until safe” after the 10 seconds which is when they contact authorities. Someone could be in danger and whoever the person is trying to hurt them could definitely get out of the app without the PIN being entered. Is it possible to make it so if the hold until safe is being used, if the application is closed or exited out of, it still sends an alert? Or sends a notification to your phone that the PIN needs to be entered? Or even if a Safetrek team member reached out to try and check out if everything’s okay. Just a suggestion! Other than that, this is an amazing app that helps a lot of people, myself included. Thank you SafeTrek for the security, safety, and support you provide!