Contact MOZA Genie Support
Company Name: 深圳市固胜智能科技有限公司
About: MOZA Genie 2.0 is released now! Whether you are amateur or professional, the
upgraded camera can satisfy your needs.
MOZA Genie Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of 深圳市固胜智能科技有限公司
Verified email ✔✔
E-Mail: support@gudsen.com
Website: 🌍 Visit MOZA Genie Website
Privacy Policy: http://www.gudsen.com/cn/service_policy.shtml
Developer: Gudsen Technology Co., Ltd
3 Most reported problems 😔💔
Mini S
by Roger L Moreno
I bought 2 gimbals, one for my daughter, who is a PE teacher and needs it for social distancing teaching, and one for myself. The object tracking feature was the option that convinced me for purchasing. However, this feature is not available within the apps. I have reported this several times and have not received an aps update. If no reply is received soon I will return both and request a refund. If I do receive a solution I will be testing and reconsider my review score.
Unacceptable Laggy 4K recording
by XiuinTo
Pairs well with Moza MX mini on iPhone 11/ios14. Face/object tracking work well. However, I consider the app unusable because any video recorded in 4K (even 30fps) stutters and lags, ruining footage. There are multiple reports of this in the reviews here and elsewhere but the devs appear to have yet to respond. It’s sad because the app has great functions, but laggy recording renders all those things useless IMO.
Will not connect to my Bluetooth
by Farai22
My phone is on, even the gimbal on. The connection keeps failing saying “I need to make the device is on and not connected to another phone”. Of course not! I only have one phone and all my other Bluetooths(which are not on while trying to connect to the MOZA) connect with no problem. It’s a malfunction in the app. Please fix!
Have a Problem with MOZA Genie? Report Issue
Why should I report an Issue with MOZA Genie?
- Pulling issues faced by users like you is a good way to draw attention of MOZA Genie to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MOZA Genie customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MOZA Genie.
