Contact FreePrints Photo Tiles Support

by Mylocococo

I ordered about 30 tiles or more from this company. I liked them enough to recommend these tiles to my parents and my sister.
Recently, I noticed that three of the tiles puckered (had air bubbles between the photo and the tile). This makes the tile not attractive at all; it’s very distracting. I contacted their customer service and there was no response at all. After ordering this many without any complaints, you figure there would be some level of customer service when you need it. Disappointing. Also, coincidentally, some of the tiles are beginning to fall down. The stickers they include don’t seem to hold them up now than 1 year. I believe this company used to be better. The older tiles are still staying on well. Ironically, it’s the newer ones which have fallen.

by MandaPantZ72291

I’ve used these tiles for awhile now... I’ve bought a dozen or more over the course of a year. I was consistently buying 2 tiles a month to slowly fill a gallery wall until my issues started and I stopped ordering in March. First, even if you follow the directions perfectly they do not stay on the wall. I have a pile of 6 right now but have had every single one fall off at some point even tho I stuck them and never removed them. Secondly, the pictures don’t always stick to the tile either. I’ve had at least 3 bubble up in the middle so you can’t press it back down without leaving an ugly crease, or they start peeling and falling down off the corners. Customer service was ok. They sent me one new tile but I was SOL on the other two because they were out of the time frame they allow even though all my tiles were less than 6 months old at the time. I had planned on filling an entire wall which could’ve easily been well over 150 tiles but it’s not worth it when they don’t even last 6 months...

by Hmmarshall74

I was skeptical about the whole and have now ordered 5 tiles total. Neat idea, quality is fine. Unfortunately my skepticism was related to the tiles staying on the wall (key to the whole idea) and for the second time it has been validated. I cleaned my wall, and used the square they offered for an additional $2 to square them off when placing. The first time I used the supplied foam squares and followed the instructions to hang. They fell off one by one, naturally in the middle of the night, and the corners were damaged. Then I used another brand of foam sticky pads and put on triple the amount, cleaned the wall, and they still fell off (4 am this morning). I give up, I do not want to try and hang them some other way (the whole point was to have them flush and squared as tiles) and have wasted $50 or so on pics I could have printed much more cheaply as 8x8s and hung another way. Bummer.