Leslie's - Pool Care Reviews

by Onthefarshore

Don’t waste your time downloading Leslies like I did only to delete it. Pages load so slowly it reminds me of the old AOL dial up connection. After I wasted half an hour trying to place an order, I was frustrated and fed up with this company. I had to login on a browser to do anything, and it was 10 pm here so not a busy time. As a business owner, I would not tolerate such a poorly designed website or app. If you think the Leslie’s Pool website is slow, you’re going to hate Leslies. Instead of the homepage with the search function loading properly, the results up my last pool test kept slooowly opening instead and freezing. There is a special tab for tests, so this should not happen. I had no search capability whatsoever to find anything. 1 star is very generous for a worthless app that wasted 30 minutes of my life for nothing.

by NH Sharkman

Your app is disappointing. Great idea but poorly implemented. It is not user friendly. The test history is severely lacking in detail. For instance if you want to know your test results for pH, it doesn’t tell you what the results were, just that it is low. Why not show the actual test result? The chart has high to low, is low 0 or 7.0, is high 14 or 10 or 8.0? It has no relative information. Another huge miss is that it doesn’t tell you what you need to do to fix the issue- why not have the instructions you get printed at the store available in Leslies ? Maybe slide the chart to the left for instructions. Even the guys at the store couldn’t figure out how it provides any useful information.

Hopefully this will be updated to make it useful.

by BlueRelish

This was my go-to pool management app, I’m not sure what happened. Last year I used Leslies weekly to record my pool water tests. This year, it’s a struggle. Here are the bugs I’m not happy with:
1. Login takes forever, I’m not sure why this is so slow, but it takes longer to login than it does to test my water.
2. I’m required to log in every time. I’m not sure what kind of super sensitive information they’re keeping in Leslies, but just keep me logged in for most actions please.
3. FaceID is just as slow as username/password. Not sure why it takes so long to pull my account up.
4. I have to be logged in to test my water, come on folks, this is a simple task, cache my pool, let me enter the results and sync it later.
5. The alkalinity results appear to be wrong. I reported 110 for total alk and it asked me to *add* 2 pounds of alkalinity up! That would raise alkalinity super high, not good.

Hope you get this feedback because I’d like to keep using Leslies . But if this continues, I gotta find a new one, and maybe a new pool supply company.

by Jndarby429

Update: Should have known better than to update Leslies. Can’t login again now. Tried deleting and reinstalling Leslies . Tried changing my password. Nothing works. Not much use of I can never get logged in.

App authentication constantly fails so I can’t login, which prevents me from selecting my pool vs spa for chemical analysis and treatment. The Authentication mechanism has been a problem for awhile. Will you guys please address. Many have commented on Leslies slowness which is directly related to the fact you are reauthenticating EVERY time a new function is selected even after I have already been authenticated on first launch.

by EJPeck54

Folks, the latest update erased my historical information, and rewards data. It also created a second profile in the store’s computer which is not linked to my account. Leslies no longer works and is difficult to sign into. You have enough recent one-star reviews on here telling you about it, but still no fix? The other reviewers are experiencing the same problems that I am. It’s real. You had a good thing that encouraged me to patronize your store. This is not a good look, and has me considering going elsewhere.

by WhatdaPint

Leslies seems to have issues with login Bria email/password or FaceID. It is extremely slow to process the credentials and allow access. I’m not sure when this happened since I did t use Leslies from Oct-April.

Other than the (extremely) slow login issue I feel viewing the treatment plans after testing was less clunky last year too.

Still very useful in tracking my testing and determine a course of action.

by Foghorn90

Two stars for holding store coupons. Otherwise a fairly useless app. The one feature that could be useful is he home testing of a water sample. First, only 4 measurements can be taken, even if you happen to have an extensive testing kit which I do. Second, if you enter a value outside the target range for any of the 4 measurements and select “treatment plan”, the plan says to visit a Leslie’s store to get the plan. So you might as well just take the sample to the store for testing, and THAT really is the purpose of Leslies .

by Mike's IRelm

Leslies is very difficult to use. Wasted a few hours trying to get it to accept my order after filling out lengthy profile information. In the end, I just went on line and re-entered my 6 item order only to encounter issues with my payment. Somehow, the credit card listed had the wrong expiration date and no edit button available. Ended up adding an alternate card for payment, which took three attempts. I do a great deal of shopping locally and prefer to order in advance to save time inside a store. May just as well go to the store and expose myself to whatever viruses are being spread or just shop else wear.

by את Ranch

Leslies is helpful. BUT you can not enter decimals which are needed for testing and entering test results. EXAMPLE: if your chlorine test is .5 or below but NOT zero you must enter zero or one. Therefore the solution is skewed. Same thing for the pH
test. Everyone of the readings are calling for 6.8, 7.2, 7.5, 7.8, 8.2 BUT you have to enter whole numbers. The The Leslie‘s pool test kit that is sold in the store has all these decimals printed on the kit. Why not include those on Leslies is my point.
In fairness I will say the Solutions program is the best part. If test is “this answer” then do “this” to correct the water.

by Brent B

I had been using Leslies for years and while not great it was serviceable considering this is a pool store and probably not many IT developers work there. However, after this new update it’s become unusable. I would suggest caching information on users phone as they open Leslies and only doing it once. Every tap on an icon at the bottom Leslies tries to download new info and is soooo slow in doing so. Even logging on is pretty slow, but actually using Leslies is very frustrating.

by Wife Servant

As users we need to be able to put more data into the program. Why don’t you ask for pool temp. If aloud to do more it would free up Leslie’s staff/technicians to help customers who are standing around waiting assistance. It can be made very clear when the user puts in info. it needs to be correct or the system won’t work properly and users will have to bring samples into the store. Leslie’s can’t be held liable for any outcome. I would still go into the store and verify things, but not as often this saving me time. I have a lot of other things to do. Thank You!
I think your off to a nice start.

by ChrisZX10

First off, Leslies is awesome for tracking your rewards points and having easy access to barcodes for redeeming those points in store. Past that I’d give Leslies one star, there is no easy way to track a pool and separate spa, you have to choose one or the other. On the actual graphs you have no idea what any of the levels are. You get a high or low indication and that’s it. So is the level slightly off or way out of range? You’ll never know using Leslies. Make sure you get the paper print out at your local store to have proper chemical levels. Leslie’s you’re off to a good start but have a ways to go before you’ll get five stars on Leslies.

by Snburton

This is the first year we purchased products from Leslie’s. We have an above ground pool and we’re grabbing chemicals wherever they were handy. Never again! Our pool is so much easier to maintain this year and the only thing we have changed is buying products with Leslie’s and using Leslies to know what to use.

by Clemson Tiger 79

I love the solve common problems feature. What an easy, simple way to find solutions to the most common problems right at your fingertips! And without having to go to a store or make a phone call! Plus Leslies is so user friendly and easy to understand, even if you’re not “tech savvy!” Two thumbs up!

by OasisPoolsAndSpas

I have had my pool for almost a decade and have been purchasing my supplies from various local vendors with limited success. Why I waited so long to visit Leslie’s is beyond me. Their expertise, pricing, and overall professionalism is far and away the best in the industry. I have visited my family in AZ, CA, and TX and can verify the staff is equally as qualified. Leslies is the only thing that can make owning a pool even easier!

by TxMaui

Been using Leslies for a few months, tacking weekly water test, treatment plans and in store water testing. Update came out and my login no longer worked. Tried on the web and it was ok, went back to Leslies and tried again. Leslies reset my account as if it were new and lost all my history.

by StephenPAdams

I’ve been a Leslie’s customer for decades. My parents owned an in-ground pool when I was little, so I loved going to Leslie’s to get the different chemicals and testing kits to make the pool clear for pool season. Being on the east coast, pool season meant baseball and swimming so it’s nostalgic to me. Now that I’m older, being able to get pool results from my phone is a game charger. I can immediately get results and then pick up exactly what I need! Thanks team!

by In CovingtonLa

Update: I now see all water tests and trends on my pool chemistry! Great app and even greater support!
I wrote a review about Leslies not showing subsequent water tests done in-store. Dan and Arlene were terrific about getting to the cause of my problem. Somehow I managed to create 2 accounts that have now been merged. I have gotten the water tested only once since this was resolved. Provided I see subsequent tests, Leslies will get 5 stars! The team truly supports their patrons!

by SweetT516

Really cool app to help keep track of services needed on your pool, keeps track of your points and rewards (the latter of which is the main reason I signed up!). I initially had issues during registration and reached out to customer service via the "contact" button within Leslies itself and chose to send them an email. I received a very timely response with immediate rectification. I would highly recommend this to anyone with a pool and a local Leslie's store. My parents are signing up now 🤓

by Ljaxn

I have been using the AccuBlue home test kit for a couple of weeks and am enjoying not having to run my samples to the store for accurate test results and treatment plans. I have called a couple of times for assistance and both times the reps answered my questions and resolved my concerns. My pool is adjacent to a large willow tree and phosphates have been an ongoing issue. Using the AccuBlue at home has enabled me to keep them under control and my pool crystal clear. Very happy with the product and the support :)

by Jcksr

Somewhat of a good idea, if it would work consistently.
Every time I open Leslies , it goes “opps, something went wrong”
Sometimes after going to the store to have my water tested he could take 5 to 7 days before the site is updated.
And not once have I been able to receive the five dollars off of any purchase of $20 or more a half her going in and having my water tested because I can’t print the coupon and the store won’t take it from Leslies .

by JBoose3

App works great, keeps track of cleanings and really takes the guesswork out of adding chemicals. My only issue is once you test, the inputs matched Leslie’s Test strip order (the bottle goes by FCl, Alk, pH, CyA). Also, whenever we’re in doubt or want confirmation that we’re doing things correctly, we can always take a water sample to any Leslie’s store.

by Mjboudreau

Convenient app designed for the customer. Keeps track of all your historical purchases making them easily accessible to view any time. In store barcode scan to apply purchases and discounts. View your pool test results with suggested recommendations. View previously used and current pending rewards.

by In Austin

Update: I now see all water tests and trends on my pool chemistry! Great app and even greater support!
I wrote a review about Leslies not showing subsequent water tests done in-store. Dan and Arlene were terrific about getting to the cause of my problem. Somehow I managed to create 2 accounts that have now been merged. I have gotten the water tested only once since this was resolved. Provided I see subsequent tests, Leslies will get 5 stars! The team truly supports their patrons!

by Snikpil

I used to go to one of the competitor’s because they seemed a little more economical, but one Sunday Leslie’s was my only option. I haven’t been back to the competition since!!! You have the nicest employees who are very helpful and always willing to go the extra mile. Keep up the good work Lake Mary, FL!!!

by KG1216

Love the new APP! Thanks Leslie’s! Most helpful is that I can track my rewards points. Their loyalty program is great and I’ve gotten points for purchases and on several items I’ve gotten large rewards back just for purchasing that item. Being a member, I get the special offers sent to me via email and mail which has saved me a lot of money through the years.

I can do my own water test at home on here in between coming in to the store every couple of weeks and see what I need to do! I love all the educational advice. I’ve had algae and I don’t want it back again and the information on here on their Algae Free Guarantee will keep me algae free.

The knowledge base here helps me to understand pool problems and how to resolve them. I get great advice in the stores, and it’s going to be helpful to also be able to look up my issue and learn more about how I can better care for my pool.

My family and I enjoy my pool and it’s good to know I can easily take better care of my pool because of the tools in Leslies!