Contact Leslie s Support

by Onthefarshore

Don’t waste your time downloading this app like I did only to delete it. Pages load so slowly it reminds me of the old AOL dial up connection. After I wasted half an hour trying to place an order, I was frustrated and fed up with this company. I had to login on a browser to do anything, and it was 10 pm here so not a busy time. As a business owner, I would not tolerate such a poorly designed website or app. If you think the Leslie’s Pool website is slow, you’re going to hate this app. Instead of the homepage with the search function loading properly, the results up my last pool test kept slooowly opening instead and freezing. There is a special tab for tests, so this should not happen. I had no search capability whatsoever to find anything. 1 star is very generous for a worthless app that wasted 30 minutes of my life for nothing.

by NH Sharkman

Your app is disappointing. Great idea but poorly implemented. It is not user friendly. The test history is severely lacking in detail. For instance if you want to know your test results for pH, it doesn’t tell you what the results were, just that it is low. Why not show the actual test result? The chart has high to low, is low 0 or 7.0, is high 14 or 10 or 8.0? It has no relative information. Another huge miss is that it doesn’t tell you what you need to do to fix the issue- why not have the instructions you get printed at the store available in the app? Maybe slide the chart to the left for instructions. Even the guys at the store couldn’t figure out how it provides any useful information.

Hopefully this will be updated to make it useful.

by BlueRelish

This was my go-to pool management app, I’m not sure what happened. Last year I used this app weekly to record my pool water tests. This year, it’s a struggle. Here are the bugs I’m not happy with:
1. Login takes forever, I’m not sure why this is so slow, but it takes longer to login than it does to test my water.
2. I’m required to log in every time. I’m not sure what kind of super sensitive information they’re keeping in this app, but just keep me logged in for most actions please.
3. FaceID is just as slow as username/password. Not sure why it takes so long to pull my account up.
4. I have to be logged in to test my water, come on folks, this is a simple task, cache my pool, let me enter the results and sync it later.
5. The alkalinity results appear to be wrong. I reported 110 for total alk and it asked me to *add* 2 pounds of alkalinity up! That would raise alkalinity super high, not good.

Hope you get this feedback because I’d like to keep using the app. But if this continues, I gotta find a new one, and maybe a new pool supply company.