UAEICP app not working? crashes or has problems?

UAEICP Status

Last Updated on 2024-06-06 by Federal Authority for Identity and Citizenship

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14 User reports:
App has problems

User reports 14

⚠️ Most reported problems ⚠️

Something else

50.0%

Crashes

14.3%

Not working

10.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of UAEICP Problems 😠👌🔥

- Basic testing has not been done

- Bugs for every device

- Font color of text is white while having white background

- Many other bugs

- Not a good application for national document service

- Delay charges on customer even when there is no other way to pay

14 Reported Issues: 😵🆘🛟🚨📢

Dr AJMAL KHAN

2023-12-07

Unable to install the UAEICP app. Have tried everything. It just gives a message to say unable to install, try again and if still not working then try the fixing things.

Tetteh

2023-06-11

Registration issue. Provided link is not opening

Salem

2023-03-20

UAE ICP won't install on my Samsung S22 Ultra. I have downloaded the application from Google Play Store but it will not install.

MUSTAFA Altajee

2023-03-19

I tried to register to UAEICP but when I reach to send OTP thru registered phone number once clicked the app crashes

🥺 🗣️Troubleshoot | Fix Now in One Click

AbdulFaiz

2023-03-16

My UAE ICP app has not opening only suffering in long time

Tarun Aggarwal

2023-02-22

A pop-up error message appears when logging into the app "Unknown Error Occurred, please check details and try again" I used this app yesterday everthing was fine, since morning same error pops up and reinstall the app but same result.

Humayra Vahed

2023-02-03

UAE ICP won't install on my Samsung. I have downloaded the application from Google Play Store but it will not install.

دوميندا بريانكارا اتاباثوثى اتاباثوثى هيرات موديانسيلاجى

2023-01-18

I installed mobile app without any problem. Menus are working but i can't download my ID and Visa copy. I can see PDF download button. But its is not working. Phone - Samsung A73, Good internet connection, has enough storage available. I tried reinstalling. Still not working. I need help please Thanks

Abhaysingh Rajput

2022-11-28

A pop-up error message appears when logging into the app "Unknown Error Occurred, please check details and try again"

🥺 🗣️Troubleshoot | Fix Now in One Click

Rauf P V

2022-11-08

A pop-up error message appears when logging into the app "Unknown Error Occurred, please check details and try again"

Peter Spencer

2022-11-01

Keeps telling me that two different user emails are invalid and won’t even do password resets. The Help button keeps bringing up random strangers name when addressing me. Someone else’s phone number appears if trying to register again. All data corruption issues.

Zuliqar Aslam

2022-09-05

The ICP UAE has stopped working for me since today morning. I reinstalled but still same problem. It just does not turn on at all.

Ayman Elias Chidiac

2022-09-01

Hi, i have android, i cant download the app to my phone (am in same circle which is download-install); when i go to install it is stuck (and i re-tried on my other android phone and also same result).

Rodney Saldanha

2022-07-11

Installation fails

Showing 1-14 of 14

Have a Problem with UAEICP? Report Issue

Common UAEICP Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot UAEICP app on iOS and Android devices. Solve all UAEICP app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

UAEICP iPhone Issues and Solutions

UAEICP iOS app crashes, not working, errors
UAEICP iOS app network issues
UAEICP on iOS has black/white screen

UAEICP Android App Issues and Solutions

UAEICP has errors/crashing/not working
UAEICP server network connectivity issues
UAEICP has black screen

UAEICP iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever UAEICP app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix UAEICP app crashes or not working on Iphone (iOS):

Close and restart the UAEICP app on iPhone
Update UAEICP app to the Latest Version for iOS
Uninstall and reinstall UAEICP iPhone app
Update your iPhone to the latest iOS version

Fix UAEICP on iPhone unable to connect to server/internet connection issues::

To resolve UAEICP network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix UAEICP black/white screen (blank screen) on iPhone:

Follow the UAEICP iOS app troubleshooting guide Here →

UAEICP Android App Issues and Solutions

Fix UAEICP not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent UAEICP app issues:

Force Stop the UAEICP App
1. On android, goto "Settings" » click UAEICP app. » click "Force Stop".

Update UAEICP to the latest version on PlayStore

Clear UAEICP App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "UAEICP app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch UAEICP.

Fix UAEICP unable to contact server/ UAEICP internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click UAEICP » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got UAEICP » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch UAEICP on android.

Solve UAEICP black/white screens issue on Android:

Follow the UAEICP android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Federal Authority for Identity and Citizenship, developers of UAEICP.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit UAEICP Website

Privacy Policy: https://icp.gov.ae/en/privacy-policy/

Developer: ICP Identity customs and ports

About this app

"هذا التطبيق يتيح لمواطني ومقيمي وزائري دولة الإمارات العربية المتحدة الاستفادة من خدمات الهيئة الاتحادية للهوية و الجنسية و الجمارك و أمن المنافذ من التأشيرات والإقامات ودفع الغرامات وطباعة خلاصة القيد وتجديد جوزات السفر للمواطنين والعديد من الخدمات الأخرى. نظرة عامة علي الخدمات:طلب إذن الدخول للإقامة لأي من أفراد العائلة. طلب إصدار إقامة العائلة (للمكفولين بعد إصدار إذن الدخول للإقامة). طلب تجديد إقامة العائلة (للمكفولين). إلغاء الإقامة لأي من المكفولين لديك. طلب إذن الدخول بتأشيرة زيارة لأي من الأشخاص ذوي الصلة. الحصول على كشف حركات دخول وخروج الدولة، أو كشف خاص بالمكفولين لديك (كشف كفيل ومكفولين). خدمة الاستعلام عن الإقامة – حالة إذن الدخول. طلب إصدار ""جديد او تجديد"" جواز سفر دولة الامارات. طباعة خلاصة القيد للموطنين. تمديد تأشيرة عند الوصول للزائرين دفع غرامات أذونات الدخول والإقامات". "This application allows locals, residents, and visitors of the United Arab Emirates to benefit from the services of the Federal Authority for Identity, Citizenship, Customs & Port Security like visas, residencies, payment of fines, printing the family book, renewal of passport for the citizens and many other services. - Immigration and Citizenship Services of the Federal Authority for Identity, Citizenship, Customs & Port Security. - خدمات الجنسية و الإقامة للهيئة الاتحادية للهوية و الجنسية و الجمارك و أمن المنافذ. Renew residence permits for your family members Apply for cancelling resident for any sponsored under your sponsorship Apply for a visit visa for your relatives You can generate the “travel status report” and the list of people you sponsor (“sponsor and sponsored report”). Summary of the services: Apply for a residence entry permit for your family members. Apply for new residence for your family members.