Sahel app not working? crashes or has problems?

Sahel Status

Published by Public Authority For Civil Information (PACI - Kuwait) on 2023-11-23

I have a problem with Sahel

Are you having issues? Select the issue you are having below and provide feedback to Sahel.

User reports:
App has problems

User reports 4

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

200.0%

Not working

100.0%

Reported Issues: 8 Comments

By Dilip Kumar Bhorik prajapati 7 months ago

Sahel aap no open

By Sankar Ayyadurai 7 months ago

Sahel app not supported

By Shah Anwar zeb 8 months ago

يجب تصعيل المصادفه داخل تطبيق هو يأتي اولا

By Abbas Ahmad 8 months ago

It opens and closes same time even many times Installed /uninstalled. It is since many months happening same, even everything in mobile looks good. Please advise. Waiting for your kind reply. Regards.

By nabil 8 months ago

it opens and closes same time

By Lilu 9 months ago

Not supporting in redmi 10 A

By John Nsorbilla 11 months ago

After authentication is not going back to Sahel app to continue.

By Abdulsattar Mustafa 1 year ago

It crashes. Or in other words it opens and closes same time

Common dislikes about Sahel app

- No English language option, making it difficult for non-Arabic speakers to use

- No dark mode option

- No recent updates

- Requires another app to work, which is inconvenient for users

Have a Problem with Sahel - سهل? Report Issue

Common Sahel Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sahel app on iOS and Android devices. Solve all Sahel app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sahel iPhone Issues and Solutions

Sahel iOS app crashes, not working, errors
Sahel iOS app network issues
Sahel on iOS has black/white screen

Sahel Android App Issues and Solutions

Sahel has errors/crashing/not working
Sahel server network connectivity issues
Sahel has black screen

Sahel iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sahel app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sahel app crashes or not working on Iphone (iOS):

Close and restart the Sahel app on iPhone
Update Sahel app to the Latest Version for iOS
Uninstall and reinstall Sahel iPhone app
Update your iPhone to the latest iOS version

Fix Sahel on iPhone unable to connect to server/internet connection issues::

To resolve Sahel network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sahel black/white screen (blank screen) on iPhone:

Follow the Sahel iOS app troubleshooting guide Here →

Sahel Android App Issues and Solutions

Fix Sahel not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sahel app issues:

Force Stop the Sahel App
1. On android, goto "Settings" » click Sahel app. » click "Force Stop".

Update Sahel to the latest version on PlayStore

Clear Sahel App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sahel app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sahel.

Fix Sahel unable to contact server/ Sahel internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sahel » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sahel » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sahel on android.

Solve Sahel black/white screens issue on Android:

Follow the Sahel android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Public Authority For Civil Information (PACI - Kuwait), developers of Sahel.

50% Contact Match

Developer: EgyptPay

E-Mail: [email protected]

Website: Visit Sahel Website

About this app

تطبيق "سهل" هو تطبيق حكومي موحد للخدمات الإلكترونية لمختلف الجهات الحكومية وينجز من خلاله المواطن والمقيم الخدمات والمعاملات بشكل أكثر سهولة و سرعة و فعالية وفق معايير جودة مميزة ليقدم تجربة جديدة لإنجاز المعاملات الحكومية. يعتبر تطبيق "سهل" نافذة حكومية موحدة وقناة استلام الإشعارات والإعلانات من كافة الجهات الحكومية و يتيح للمواطن والمقيم الدخول الموحد إلى كافة الخدمات الحكومية، كما ويساهم في تحسين تقديم الخدمات إلكترونياً. • البيانات: تتيح الخدمة التعرف على حالة العلاقة لـ ( المواطن / المقيم ) مع الجهة الحكومية وذلك من خلال الوثائق الرسمية وحالتها ومواعيد انتهائها. • المواعيد : حجز المواعيد الحكومية من خلال التطبيق وذلك عبر منصّة متى. • الإعلانات : عرض إعلانات الجهات الحكومية والتي تبرز من خلالها خدماتها وأخبارها وكل ما يحتاج إليه المواطن والمقيم. • القضاء على البيروقراطية وتقليص الدورة المستندية. Sahel provides an integrated platform for citizens and residents to receive notifications and announcements from all government agencies, gain access to all government services, and contributes to improving the provision of services electronically. • Data: Enables identifying the status of the relationship for (citizen/resident) with the government through official documents, status, and expiry dates. • Services: Allows applying for services provided by government agencies to the public. • Notifications: Provides alerts and reminders from government agencies to the public that shows the status of the service provided. • Appointments: Can book government appointments via the META central platform. • Announcements: Single window to present government agencies announcements, through which they highlight their services, news, and other information for citizens and residents. Through this application, the citizen and resident can perform their services and transactions easily, quickly, and effectively according to the highest quality standards, to provide a new experience to accomplish government transactions. "this app" App is a Unified Government Application for e-services for various government agencies.