ProConnect HelpDesk app not working? crashes or has problems?

ProConnect HelpDesk Status

Last Updated on 2018-10-03 by MD Farooq Ahmed

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Common ProConnect HelpDesk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ProConnect HelpDesk app on iOS and Android devices. Solve all ProConnect HelpDesk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ProConnect HelpDesk iPhone Issues and Solutions

ProConnect HelpDesk iOS app crashes, not working, errors
ProConnect HelpDesk iOS app network issues
ProConnect HelpDesk on iOS has black/white screen

ProConnect HelpDesk Android App Issues and Solutions

ProConnect HelpDesk has errors/crashing/not working
ProConnect HelpDesk server network connectivity issues
ProConnect HelpDesk has black screen

ProConnect HelpDesk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ProConnect HelpDesk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ProConnect HelpDesk app crashes or not working on Iphone (iOS):

Close and restart the ProConnect HelpDesk app on iPhone
Update ProConnect HelpDesk app to the Latest Version for iOS
Uninstall and reinstall ProConnect HelpDesk iPhone app
Update your iPhone to the latest iOS version

Fix ProConnect HelpDesk on iPhone unable to connect to server/internet connection issues::

To resolve ProConnect HelpDesk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ProConnect HelpDesk black/white screen (blank screen) on iPhone:

Follow the ProConnect HelpDesk iOS app troubleshooting guide Here →

ProConnect HelpDesk Android App Issues and Solutions

Fix ProConnect HelpDesk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ProConnect HelpDesk app issues:

Force Stop the ProConnect HelpDesk App
1. On android, goto "Settings" » click ProConnect HelpDesk app. » click "Force Stop".

Update ProConnect HelpDesk to the latest version on PlayStore

Clear ProConnect HelpDesk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ProConnect HelpDesk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ProConnect HelpDesk.

Fix ProConnect HelpDesk unable to contact server/ ProConnect HelpDesk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ProConnect HelpDesk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ProConnect HelpDesk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ProConnect HelpDesk on android.

Solve ProConnect HelpDesk black/white screens issue on Android:

Follow the ProConnect HelpDesk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MD Farooq Ahmed, developers of ProConnect HelpDesk.

About this app

ProConnect Helpdesk Mobile App is a fully functional mobile application for IT Service Management. Currently it supports the entire life cycle of Incident Management and Request Fulfillment modules. Additionally, real time dashboards and access to Knowledge Management artifacts is provided. This mobile app has been specially designed to support IT, Technical and Maintenance Helpdesk management activities.