🏷️ About: Take Solutionreach with you, on the go! The Solutionreach mobile app has been redesigned bringing powerful new patient communication tools right to your phone. The Solutionreach mobile app includes key features from our desktop version you know and love, syncing instantly so you can seamlessly transition between the two platforms.
We Investigate the app owner's website (Solutionreach.com), verify their legitimacy, and uncover hidden scams and complaints.
My staff only has the windows desktop app. I have access to the iPhone app and at Time I would not share the iPhone app because I felt it has too many problems. For example, there are read messages in the inbox on this iPhone app that we have already dealt with and archived. It is like the iPhone app doesn’t sync with the desktop app. I cannot tell if there are messages that need attention or were never dealt with.
Also they clear Flags before they archive messages on your windows desktop app yet on your phone app there are messages that are archived that are flagged. Why is this?
I have been using Solutionreach about 4-5 months now. I notice the most recent update was 2 days ago. Are these issues going to be fixed?
Your windows app has a beta mode which has these exact same issues (archived messages show in inbox and flagged messages do not behave right) and a non-beta mode. WE DO NOT WANT TO BE BETA TESTERS. WE ARE NOT PAYING TO BE BETA TESTERS. Can you please make a non beta version of Solutionreach or have an option to opt out of this beta version?
Just switched over to Solution Reach and I may be regretting this. I can’t log in and I’ve missed a few texts already. Not pleased. Fix it now SR
Would be great if I could login.
Please fix the login
Please please please allow me to login. I’m clearly not the only person not able to log in. Please respond
Very buggy. Very slow. No notifications. Doesn’t even seem to update with most recent messages. Developers seemed to just rush to make this just for the sake of being able to say “we have our own app”.
Workstations app is ok, but iOS app is buggy and unable to log in. Same with SR Review. Unable to get help from a real person other than SR forum. SR was good a few years ago when we 1st signed up but lately it’s really bad. We’re switching to a different service.
Notifications worked for about a week when they first added it to Solutionreach . Since then I get no notifications. I’ve checked all settings and reinstalled Solutionreach several times. What good is a messaging app when it doesn’t notify you of messages (at least not consistently). I would think this would be pretty basic functionality that’s critical to Solutionreach . You can mark a message as unread so if you happen to read a message that you need someone else to handle, you can’t have them see it as new (instead you have to do some weird flag color). Most annoyingly, even though I don’t get notifications for messages from Solutionreach the red notification dot is persistently on… even though there are no messages. In general it’s an ok solution overall for pt communication, there’s just so many limitations.
The schedule portion of Solutionreach doesn’t show columns/ ops and it doesn’t show as an actual schedule. If a patient texts and needs an appointment it’s impossible to see gaps in the schedule or what ops have open time.
Also the huddle feature isn’t available on Solutionreach .
No benefit to Solutionreach with this.
Is there a way to get Solutionreach open on IPhone/IOS with FACEID instead of typing username and password every single time ?
Solutionreach is great to have when I can login. 75% of the time it says unable to login and we’re left unable to respond and communicate with patients.
App works good, but please add some kind of notification option. New message indicator on the screen or Notification Center.
Needs notifications!
Great for after hours but PLEASE PLEASE CREATE A NOTIFICATION FOR MESSAGES!!! That’s the only thing missing 👀
The updated version of Solutionreach is amazing! It makes life so much easier to have access to our office within our phone from anywhere on the go!
Super helpful to have the schedule and be able to text patients from Solutionreach .
Great to have the platform available on my phone. Ive noticed many improvements lately and the focus on customer feedback is felt!
Solutionreach does not appear safe based on available data.
JustUseApp Safety Score for Solutionreach is 5.1/100.
This assessment is based on our NLP analysis of 14 user reviews.
Combined with the app store average rating of 2.6/5.
Solutionreach does not appear legitimate based on our analysis.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Solutionreach is 5.1/100 .
This conclusion is based on analysis of 14 user reviews.
Solutionreach collected the following data from you:
Take Solutionreach with you, on the go! The Solutionreach mobile app has been redesigned bringing powerful new patient communication tools right to your phone.
- Send text messages to patients to answer questions in real-time, confirm appointments, notify office closures, collect images, and so much more.
The Solutionreach mobile app includes key features from our desktop version you know and love, syncing instantly so you can seamlessly transition between the two platforms.
- Leverage message templates for faster communication for easily sending Intake or Payment requests on your phone.
- Access patient threads including message history and view attachments sent or received.
