Contact Solutionreach Support
Company Name: Solutionreach, Inc.
About: Take Solutionreach with you, on the go! The Solutionreach mobile app has been
redesigned bringing powerful new patient communication tools right to your
phone.
The Solutionreach mobile app includes key features from our desktop
version you know and love, syncing instantly so you can seamlessly transition
between the two platforms.
Solutionreach Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Solutionreach, Inc.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Solutionreach Website
Privacy Policy: https://www.solutionreach.com/policies/privacy
Developer: Solutionreach Inc
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4 Most reported problems 😔💔
Forgot our password.
Issues with flags and syncing messages
by BlondyInTx
My staff only has the windows desktop app. I have access to the iPhone app and at Time I would not share the iPhone app because I felt it has too many problems. For example, there are read messages in the inbox on this iPhone app that we have already dealt with and archived. It is like the iPhone app doesn’t sync with the desktop app. I cannot tell if there are messages that need attention or were never dealt with.
Also they clear Flags before they archive messages on your windows desktop app yet on your phone app there are messages that are archived that are flagged. Why is this?
I have been using the app about 4-5 months now. I notice the most recent update was 2 days ago. Are these issues going to be fixed?
Your windows app has a beta mode which has these exact same issues (archived messages show in inbox and flagged messages do not behave right) and a non-beta mode. WE DO NOT WANT TO BE BETA TESTERS. WE ARE NOT PAYING TO BE BETA TESTERS. Can you please make a non beta version of this app or have an option to opt out of this beta version?
Schedule is confusing
by Alyssakorst
The schedule portion of the app doesn’t show columns/ ops and it doesn’t show as an actual schedule. If a patient texts and needs an appointment it’s impossible to see gaps in the schedule or what ops have open time.
Also the huddle feature isn’t available on the app.
No benefit to the app with this.
Can’t log into app
by Pa2az
Workstations app is ok, but iOS app is buggy and unable to log in. Same with SR Review. Unable to get help from a real person other than SR forum. SR was good a few years ago when we 1st signed up but lately it’s really bad. We’re switching to a different service.
Have a Problem with Solutionreach? Report Issue
Why should I report an Issue with Solutionreach?
- Pulling issues faced by users like you is a good way to draw attention of Solutionreach to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Solutionreach customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Solutionreach.
