Contact Petco Support

by Olineckan

I don’t want to say this app is the worst but it’s becoming very useless. If I want to check on my repeat delivery I get the “ruh-oh! Something went wrong” message. Same when I want to look at food, litter or car stickers. With 7 cats we get repeat delivery every two weeks and sometimes we need it more frequently so we change it to “ship now” With the app it’s NOT possible when I can’t even open my orders.
If I want to add something to my repeat delivery it gives me an option to add it to one that we have set for every 6 months instead of this that should arrive every two weeks.
I don’t know if this is related to the app but our repeat delivery was scheduled for 5/4. Today is 5/10 and the order is “ready to go” and this is not the first time it happened.
When we needed a prescription food for one of our cat it was “ready to go” for over a week. After contacting their customer service they replaced the order. This new order never arrived and after contacting them again they said that it’s out of stock. But nowhere in the app we could see that our order is delayed because of this issue.
I like Petco’s Pals Reward program and they used to send us a coupon for their birthday but that’s not happening anymore. With 7 cats we do need a reliable pet store and unfortunately Petco is not one of them anymore. Their customer service is good with some very nice employees but I can’t contact them every month about something. If I order something I expect it to be delivered.

by Kar3ncit4

My puppy was not eating his food & since were in another snow storm I order thru the app because it said SAME DAY DELIVERY. I put dry food and teething bones. I checked on my order to see if I can track it and it said that the dry food was cancelled when I didn’t remove anything. I called the customer service number. And the girl who was speaking to me told me that they didn’t have the dry food and that’s why it was cancelled. I told her then whoever is in charge of putting updates in the app should say on the item that is not available that way the guest that are shopping don’t get upset with the poor information given in the application. She told me the dry food was going to arrive in 5 days. I told her if you had a baby and you was short and there was a snow storm i believe you wouldn’t want to step a foot out to make sure your baby doesn’t get sick but mainly I’m pretty sure that is common sense that your baby has a eating schedule and obviously you have to feed your child. I told her I have a puppy that had to be fed and this app obviously is handled who knows by who in a outdated information they provide isn’t accurate. I already deleted this app and I phoned and text everyone I know not to shop on this site because is just not the best. This application is just NOT THE PLACE WHERE YOU WANT TO SHOP FOR YOUR PET.

by Miss Padfoot

I haven’t been a fan of the Petco app for a long time. There have been several times I put in an order on their tediously slow app that has always run significantly slower than any other app I have used only to be told at the end that the app was “undergoing maintenance” or it would just stall out maddeningly and never go through. Then when going into the store and showing them this due to the usual 25% off (sometimes more, sometimes less) for buying online and picking up in store, the poor cashier would have to tediously go through and discount every item in my $200 orders, which I’m unwilling to do to someone. I continued dealing with all this frustration because I really loved Petco’s supposed ideals about truly feeding our pets what is best. Tonight, I received a notification from the Petco app, and instead of the usual “it looks like you haven’t bought treats in a while” etc etc messages, it was just this big advertisement for Science Diet. This food is one of the worst brands they sell, and I cannot stand that they’re sending out advertisements claiming this brand to be the best. I’m deleting the app and shopping elsewhere from now on; it is clear to me Petco is yet another company that views animal’s health as a great capitalistic gimmick. Very disappointing.