Celestron StarSense Explorer Status
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problems reported in the last 24 hours
Summary of Celestron StarSense Explorer Problems 😠👌🔥
- Alignment not working properly
- App not working as well as it did at first
7 Reported Issues: 😵🆘🛟🚨📢
I have the same problem. I bought a Celestron telescope - Star Sense Explore DX 130 and downloaded the applications for Android: SkyPortal (SkySafari 6) and StarSense Explorer. I would like to use SkyPortal to connect to the telescope, but when I click "Connect" I get an error message: "Celestron SkyPortal could not establish a wireless connection to the telescope. Make sure the telescope is plugged in and that you are connected to a WiFi network”. How do I connect the telescope to the WiFi network? Also, when I start StarSense Explorer, a message appears: "Device not compatible, unfortunately your device hardware is not compatible with Starsense." My phone is a Xiaomi Mi Max 3 with Android 10 and I don't understand why the program doesn't work. Can someone help me? A thousand thanks!
it says there is an error contacting the server when i try to unlock
I have Celestron StarSense Explorer DX130, All aligned, no issues with that but Android App has constant 'Cannot find Telescope'. Very dark, all connected correct and aligned, months of this and getting fed up. This needs to be sorted.
Constant message Cannot find telescope. I don’t appear to be the only one. Solution please.
A follow up on the problem I had reported previously. My StarSense phone spp will still not find it's location using my new Motorola moto g stylus 5G. I can get good photos of the stars with the phone camera function when it is looking at the sky and even when it is pointed into the StarSense mirror. I have tried it on a very good night with stars clearly visible in our Bortle 6 suburb on a moonless night. It has been a number of months of trying since our weather is not good or the moon is too bright. But when I get a clear nice photo pointing the phone at the mirror, then I know something is not working correctly. I have noticed that EVERY time StarSense starts it ASSUMES I am pointed North. If my telescope is then moved the screen changes to the direction I am move to ... as long as I started out with it pointed to the north. A note of interest is that I see the star chart will show Ursa minor, but in the mirror the camera image is a mirror reverse image. I wonder it eh software it accounting for the patterns to show up as a mirror image. Also whenever I check a log file there is only a dark screen and no stars are visible nor is there even light pollution. I wonder if the stoftware is actually getting to the correct camera sensor. The Motorola moto g stylus 5G has four cameras and one is a 0.5x zoom. I have no way of being able to check if it is working except to note that the log files are always completely black. I am wondering if I keep too many apps on my phone? There is lots of memory. But I have several astronomy programs that are not usually running when I run StarSense. And there is a couple of weather apps which are probably running monitoring for notifications even though the app is not up. Help! can check on the Moto g validation with StarSense?
Continuing message, cannot find telescope. Everthing is aligned properly on the telescope and the sky is very dark. Located on a mountaintop in a rural area. Nearest big city is 40 miles away.
I have a Celestron DX130 and is not communicating with the app.
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Common Celestron StarSense Explorer Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Celestron StarSense Explorer app on iOS and Android devices. Solve all Celestron StarSense Explorer app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Celestron, LLC, developers of Celestron StarSense Explorer.
After a simple 2-step procedure to align the smartphone’s camera with the telescope, CelestronStarSenseExplorer displays a view of the night sky and shows a bullseye on the screen to represent the telescope’s current pointing position. This one-of-a-kind app uses patent-pending technology in combination with a Celestron StarSense Explorer telescope (sold separately) to analyze star patterns overhead to calculate the telescope’s position in real time with pinpoint accuracy. StarSense Explorer tells you exactly which celestial objects are currently visible in the night sky and where to move your telescope to place those objects in the telescope’s eyepiece. The process of extracting star pattern data in images to determine a telescope’s current pointing position is called “plate solving. ” It is the same method used by professional observatories and orbiting satellites. The StarSense Explorer app is the first app ever developed that uses plate solving to determine the smartphone’s current pointing position. StarSense Explorer uses image data captured by the smartphone’s camera to determine its pointing position. StarSense Explorer’s sky recognition technology has revolutionized the manual telescope by eliminating the confusion common among beginners and enhancing the user experience for even seasoned telescope users. Many would-be astronomers become frustrated or lose interest in their manual telescope because they don’t know where to point it to see planets, star clusters, nebulae, and galaxies—the good stuff! CelestronStarSenseExplorer captures an image of the night sky and then matches the star patterns within the image to its internal database in a process like fingerprint matching or facial recognition. To get started, assemble your StarSense Explorer telescope and download CelestronStarSenseExplorer . Objects will vary from night to night; you may see planets like Jupiter or Saturn, nebulae like Orion, the Andromeda Galaxy, or other object types. Connect your phone to the telescope by placing it into the StarSense dock and launch CelestronStarSenseExplorer . StarSense Explorer automatically generates a list of all the best stars, planets, galaxies, nebulae and more currently visible from your location. Other astronomy apps rely on the smartphone’s gyroscopes, accelerometers, and compass to estimate its pointing position. Your telescope includes a unique unlock code to access the full features of CelestronStarSenseExplorer . Once you select an object, CelestronStarSenseExplorer displays pointing arrows onscreen.
