Contact Celestron StarSense Explorer Support
Published by Celestron, LLC on 2023-07-05 About: Unleash the power of your smartphone to take you on a guided tour of the night
sky, even if you’ve never used a telescope before.
STARSENSE SKY RECOGNITION
TECHNOLOGY
This one-of-a-kind app uses patent-pending technology in combination
with a Celestron StarSense Explorer telescope (sold separately) to analyze star
patterns overhead to calculate the telescope’s position in real time with
pinpoint accuracy.
How to Contact Celestron StarSense Explorer Customer Service/Support
Listed below are our top recommendations on how to get in contact with Celestron StarSense Explorer. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Celestron StarSense Explorer. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
78.26% Contact Match
Developer: Celestron
E-Mail: [email protected]
Website: Visit Celestron StarSense Explorer Website
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Reported Issues: 6 Comments
By Frost
3 years agoHey team, I really thank you for the amazing product. I have loved using star sense and it has helped me teach my daughter a lot. However, I got a new phone and now the app doesn't seem to be working. I have the LG Velvet, and the app seems to think I am moving when I am not. It moves around when I don't do anything. It worked perfectly with my previous LG G7 thin Q. If you have had any issues like this before, and know the solution, I would greatly appreciate it. I don't want to have to get a new phone, but it seems like I may have to for the future. Thank you for your time, and I hope you have a great weekend.
By peter pearman
3 years agomy iphone x is not accurate when using the starsence app on my explorer LT 127 celestron the experts at the telescope shop have tried but to no avail i suspect maybee a manufacturing fault with the phone mount perhaps ? i'm sure am not not the only one
By Wayne
3 years agoEverything aligned and all instructions followed, when app is open it will not give me a "bullseye" target to follow. The screen just stays fixed, i click on a planet/star and it makes a noise but still no bullseye or arrows...what am i doing wrong please
By afv9966
Not working anymore
I live in city with light pollution and the first few month using this scope was awesome, also I remember that I wrote celestron and congratulate them for the app, don't know what happened the last 2 or 3 time that I went outside even with new moon and when tried to calibrate It was pointing to wrong direction, then the app are not able to plate solve the sky position anymore. I would give 5 star if it work as the beginning. This app with the telescope would be perfect for fast set up for beginner even advance astronomers. I was in this hobby of astronomy and astrophotography for more that 7 years and more than 10 scopes.
By AngieB!
Worked awesome at first
This app worked awesome when I first got my telescope about a month and a half ago but now I can’t even get it to align. I’m really bummed because it worked so well at first. I like trying to find the challenge objects but it’s useless without the alignment being set. I’ll review again if this problem ever gets fixed because the app is certainly really cool....if you can get it aligned :(
By Omid javan
No alignment No accuracy
I bought a 130 mm explorer telescope just to use with this app. The telescope and the app are both fine but they are not alignment to each other at all. There’s a big off side between telescope and the point that app shows. You can use the red dot pointer for visible objects like moon but for other planets don’t count on the app to find it for you.
Have a Problem with Celestron StarSense Explorer? Report Issue
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Why should I report an Issue with Celestron StarSense Explorer?
- Pulling issues faced by users like you is a good way to draw attention of Celestron StarSense Explorer to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Celestron StarSense Explorer customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Celestron StarSense Explorer.
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