T- app not working? crashes or has problems?

T- Status

Last Updated on 2024-09-14 by T-Mobile

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Something else

80.0%

Not working

20.0%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 4 Reported Issues:

Alex 2022-10-01

I’m having the exact same issues. ScamShield was working great now it’s not working at all! It literally says “0 blocked spam calls in the last 30days.” Yea no kidding! Every single spam call and text is coming through. I get at least 5 a day. Wtf happened?! It used to work amazing 😡

Alex 2022-10-01

Dan Turner 2022-09-23

This app blocks NOTHING. Calls marked Suspected Spam ring right through. Total garbage.

Bonnie M Wiedman 2022-09-15

Scam shield worked up and until one month nth ago. Now it doesn't do anything. I have done everything it says to do, but it just sites there doing nothing. The little cal T Mobile store doesn't know which end is up, and I don't want to drive over an hour to get there nto Knoxville to a former Sprint repair store. Why would it work for ten months and quit?

Showing 1-4 of 4 reported issues:

Have a Problem with T-Mobile Scam Shield? Report Issue

Common T- Problems & Solutions. Troubleshooting Guide

Table of Contents:

T- iPhone Issues and Solutions

T- iOS app crashes, not working, errors
T- iOS app network issues
T- on iOS has black/white screen

T- Android App Issues and Solutions

T- has errors/crashing/not working
T- server network connectivity issues
T- has black screen

⚠️ Troubleshoot | Fix Now in One Click

T- iPhone Issues and Solutions

How to fix T- app crashes or not working on Iphone (iOS):

Close and restart the T- app on iPhone
Update T- app to the Latest Version for iOS
Uninstall and reinstall T- iPhone app
Update your iPhone to the latest iOS version

Fix T- on iPhone unable to connect to server/internet connection issues::

To resolve T- network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

T- Android App Issues and Solutions

Fix T- not working on Android, crashes, errors or is unresponsive:

Force Stop the T- App
1. On android, goto Settings » T- » click [Force Stop]

Update T- to the latest version on PlayStore

Clear T- App Cache and Data:
1. On android, goto Settings » Apps » T- » Storage » click [Clear Data] option. This clears both data and cache.
2. restart T-.

Fix T- unable to contact server/ T- internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click T- » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto T- » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch T-