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by FF Doc

I was more or less forced into downloading this app because T-Mobile shut down Sprints app. This app is totally worthless unless you go Premium. I pay over $300 for 3 phones each month for phones that don’t work more than half the time. The service is horrible & T-Mobile says they have the best coverage out of anybody, talk about half truths not even. I’m worried I’m going to have to dial 911 someday & something is going to go wrong in the worst way. Call gets dropped as it usually does, call taker won’t be able to hear me due to poor signal, or it goes to 2 other counties that their borders are close to me. That’s already happened 4 times. Thankfully I’m a volunteer FF & called our 911 center on my radio. I don’t want to get started about text messages, voice mail, & email. Anyone of those I can get somewhat in a timely manner or it can take up to over a few days or I’ve gotten voicemails or emails that took well over a week to come in. I’d like to hear that explanation. Finally is it common practice that I have to reboot my phone once a week? I don’t think that’s how it works. I was prompted to give a review & so I have. I’ve talked to other Sprint/T-Mobile customers & they have the same complaints that I’ve just placed in writing. It’s mind boggling that I pay that much for something I can’t rely on. I highly doubt I’ll be around much longer to make anymore complaints in a review.

by .tohnia

I can’t say all of my experience with T-Mobile but a big part has been anything but good. Starting with customer service support mockery and harassment using their job titles to do illegal activity on my account. I have reported that and nothing has happened or changed if anything it’s becoming worse. Why should anyone have to deal with this kind of service and as a paying customer? I’ve tried to report it too better business and guess what My data and browser suddenly stops working and let me remind people this is an Apple iPhone 12 ( fyi T-Mobile has done countless network and factory resets) only to find out 3 weeks later from geek squad a minor app was turned off. This minor thing caused me personal problems due to useless calls and long wait times for support my service was even temporary out and I was unable to make a 911 call for my father. Yea I’ve reported it and here I am again with another problem and wasting time with a review. Oh let me add my bill is higher than normal this month and my device has had a virus it’s been hacked but yet still no change just more problems. My suggestion T-Mobile should listen to their clients and do something to fix their problem with childish and improper behavior of their sales and support representatives.

by Cortney’s MacBook Air

Not only did this app not even manage to block most of the spam calls I got and it’s phone reverse lookup can never “find” info for any given number, worst of all I’ve missed calls from contacts and so many other numbers that weren’t contacts, but weren’t at all spam nor flagged as likely spam. I have missed calls from several friends and family and also including important, awaited calls from two physicians this past week because of this app. Constant issues with T-Mobile; been a customer for years, but honestly about to switch. I lost two important doctor appointments and had callers blocked that I was never aware of to where they couldn’t even leave a VM. There’s no telling how much more I’ve missed, and have been unaware of. Thanks, T-Mobile, no scam was blocked, but I’ll be spending hours on the phone rectifying important canceled physician appointments due to your app and network never working properly.

My grievances aside, this app is legitimately terrible at blocking any of the annoying, obvious spam calls. It’s blocked a whopping 4 calls over several months; the car insurance scams were able to call and leave a VM when other numbers only got a busy signal and I had no idea they called.