Contact MyUPMC Support

I thought that I really liked this app at first because it’s convenient, but it turns out it’s not convenient because the workers don’t make it that way. I tried to renew my prescription (which is important) on November 4th. I hadn’t heard anything back so I waited a little. About a week went by and I still hadn’t heard anything. So I sent a message to my doctor, which can be read by any of the staff, and still no response. It is now November 19th and I still don’t have my prescription renewed. I even sent them a message stating that this is important and if something isn’t done today then I’m going to switch providers. And still nothing. So today I am going to have to go the ER to get the medication that I need. This is disgusting.

The new app doesn’t appear to really offer anything more than the other app (myChart) offered, just a different look. I was hoping for an improvement, but it still lacks the ability to message all my UPMC doctors -only select ones that opt in are available. The ability to see doctors’ notes is attractive, but only if they enter info - out of 5 doctors, and 2 recent hospital visits only 2 entered any information at all, and that was limited to vitals and current diagnoses. When I click on schedule an appointment, I get a phone number to call - surely UPMC can do better that than. Finally, wishful thinking on my part, but I was hoping for iOS health app integration instead of a UPMC silo.

I like that I can see all of my test results in the app - that is a nice feature. The scheduling feature is ok, but about half the time I still need to call UPMC for assistance. The appointment scheduler is 50/50. I find myself still having to call places to make appointments fairly often. But I do like that I can see when my next appointments is, with whom, and where it is located. That is very helpful on the day of the appointment. However billing (and billing across UPMC in general) is ridiculous and needs work. If I select “details” to find out why I owe a certain amount, I should see the reason for the amount. Not the number merely repeated again without stating which service this fee is for. If I go to statements to see details, it once again just restates the fee but not the reason for the fee/service provided. I’ve had a lot of medical appointments recently and I’m finding it very hard to keep track of what I paid for which appointment when I am given no information. Also, some services like PT can’t be paid for in the app or on UPMC’s main website in the normal billing place?! Their bills state you can pay online, but I have to spend 30 minutes trying to find that specific bill and payment method. If the app had provided details of what I was paying for, I might not have received threats of sending me to collections in the mail from PT’s billing dept.