The Black Wallet app not working? crashes or has problems?

The Black Wallet Status

Last Updated on 2021-09-08 by Jasmine Grant

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Common The Black Wallet Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot The Black Wallet app on iOS and Android devices. Solve all The Black Wallet app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

The Black Wallet iPhone Issues and Solutions

The Black Wallet iOS app crashes, not working, errors
The Black Wallet iOS app network issues
The Black Wallet on iOS has black/white screen

The Black Wallet Android App Issues and Solutions

The Black Wallet has errors/crashing/not working
The Black Wallet server network connectivity issues
The Black Wallet has black screen

The Black Wallet iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever The Black Wallet app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix The Black Wallet app crashes or not working on Iphone (iOS):

Close and restart the The Black Wallet app on iPhone
Update The Black Wallet app to the Latest Version for iOS
Uninstall and reinstall The Black Wallet iPhone app
Update your iPhone to the latest iOS version

Fix The Black Wallet on iPhone unable to connect to server/internet connection issues::

To resolve The Black Wallet network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix The Black Wallet black/white screen (blank screen) on iPhone:

Follow the The Black Wallet iOS app troubleshooting guide Here →

The Black Wallet Android App Issues and Solutions

Fix The Black Wallet not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent The Black Wallet app issues:

Force Stop the The Black Wallet App
1. On android, goto "Settings" » click The Black Wallet app. » click "Force Stop".

Update The Black Wallet to the latest version on PlayStore

Clear The Black Wallet App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "The Black Wallet app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch The Black Wallet.

Fix The Black Wallet unable to contact server/ The Black Wallet internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click The Black Wallet » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got The Black Wallet » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch The Black Wallet on android.

Solve The Black Wallet black/white screens issue on Android:

Follow the The Black Wallet android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Jasmine Grant, developers of The Black Wallet.

About this app

The Black Wallet is a comprehensive Black-owned business directory. We connect consumers to local minority-owned businesses via the business directory, events calendar, current news articles, and video product reviews.