Dairy Queen app not working? crashes or has problems?

Dairy Queen Status

Published by on 2023-12-18

Life’s sweet with the New DQ® App! Awesome deals. Great rewards.


I have a problem with Dairy Queen

Are you having issues? Select the issue you are having below and provide feedback to Dairy Queen.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
400.0%

Login
50.0%

Not working
50.0%


Reported Issues: 24 Comments

By Crystal   2 months ago


This app is trash.. constant problems. Never been so frustrated with an app before in my life. Get it together

By Karen Talley   5 months ago


I have not received my points when I order the last three/four times. It says "application error: a client side exception has occurred (see the browser, "console for more information" when I press contact us. It has been stuck on 476 points for quite some tome. I was also supossed to get 100 bonus points and never got them. Thankyou

By Jamie   8 months ago


First thing was it logged me out of the app & won't let me log back in. So I tried updating the app on the Google Play Store. It seems the DQ Canada app has now been replaced by the DQ International app in the Google Play Store. So I installed the new DQ International app & it still won't let me log in. So I even tried making a new account & give up all my accumulated DQ points but it says my phone # is not valid. WTF?? Is this a Google joke or a DQ joke? Regardless, I don't find it funny or amusing From reading all the other comments on the Google Play Store & here.. I would say it looks & feels more like we've all been scammed out of our points we had collected.. & that's no joke.

By Raphael Herbst   9 months ago


Error message when trying to checkout

By Kathy Kersey   1 year ago


App won’t open with my logon on my iphone

By DEBBIE   1 year ago


ERROR WE HAD A PROBLEM LOGGING IN YOUR ACCOUNT, SO LETS TRY AGAIN! I try again over and over and get the SAME message!

By Lauren   1 year ago


The Dairy Queen app won’t let sign in. I put in my email and I forgot my password and I hit forgot password and it doesn’t show up in my email. I also hit creat a count and when get to the last page from it to find the location of the Dairy Queen it keeps on saying the phone has been taken.

By Karen Good   1 year ago


Opened up dairy Queen app to look at my rewards it says there are no rewards. I can see my points I can see my activity but I can't use my points because the rewards are not showing up.

By Tracy B   1 year ago


It works well until I go to submit the order. Every time I get the error : 211 error validating basket. I’ve uninstalled and reinstalled - still the same error. DQ staff say app hasn’t worked for over a year! Really! Surely it can be fixed.

By Celeste Alberto   1 year ago


Keeps saying an unknown error has accurate Delete app Change password Very frustrating

By Donna Moseman   1 year ago


I get an error phone number already taken, but it is my phone number. I tried resetting my password but I get the same error. Crappy app

By Ron   1 year ago


Can't message DQ through the app. Won't allow me to submit. Tried repeatedly. Keep scanning my phone and I don't get my points.

By Sharon Huebner   1 year ago


I cannot access the app - have changed my password and still does not let me sign in. I am not getting credit/points for my purchases. Frustrating to the max...

By Angela   1 year ago


Been struggling with some of the same problems as posted before me. It keeps telling me an error has occurred doesn’t say what there is or why I have tried changing my password uninstalling and reinstalling the app it doesn’t seem to help ever I have thousands of points that are being wasted I can’t get any of the deals and even when I try to create a brand new account it won’t allow me because my phone number is in use. What a pain in the butt it sucks

By Kaitlyn   1 year ago


it won’t allow me to login to my dq app with my account and i e tried changing it. i just wanted to order ahead.

By Marjorie Krieser   1 year ago


I have called the number once and completed this form 3 times. I was forced to update the app and now after I put in my information it says “an error has occurred.” Other people with this app have not had this problem. This has been ongoing for several weeks. Please help me by emailing me some kind of response.

By Chuck Scatterday   1 year ago


The DQ App doesn’t allow me to log on. I reset the password and it was confirmed via e-mail but I still can’t log in the APP hence I can’t redeem points. Not sure this APP is good for business???

By Erica   1 year ago


Hi there, My app is not working - hasn't for a while. Is this a common problem? Is there a way to still get deals? Maybe a newsletter with deals, if that's a thing? Thanks, Erica

By Cindy   1 year ago


I’m having all of the above issues previously reported! When I could not log in, I tried making a new login because original login has an email I no longer access….upon trying to do that, it says phone number is already used. Way back -years ago - I wanted to change my email and the app did not have that option so I just kept using it….until suddenly my password didn’t work and thus I was required to go to my email to reset….yeah to my email that I no longer use…..bye bye DQ

By Sharon hopkins   1 year ago


Wont let me log in for a week.says having problems.come on i want some dairy queen.getting the DTs from not having a dairy queen.someone fix this..

By Justin Hensch   1 year ago


Won't let me log in. I went to make a online order and app kept saying error when I enter my login. Really disappointing since I am on a road trip and wanted to order ahead of time. Looks like I'm going to mcdonalds

By Cheryl   1 year ago


It won’t let me sign in. It says. “Phone has already been taken”. But this is my phone number.

By John Ivey   1 year ago


I've been getting the following error message for almost a month. "Some error occurred while logging in. Please try again later." Can you help?

By Barbara Heimanson   1 year ago


I was given an opportunity to fill out a survey for a Free Dilly Bar. Their site is NOT working and will not allow me to enter. Site will not allow me to write anything nor take the survey. What a joke this is on DQ and its customers. By the way, their ice cream and food is overpriced.


Common dislikes about Dairy Queen app

- Rewards points not accepted for certain items

- App does not work when away from home

- App froze when trying to use coupon

- Had to wait in drive-thru despite ordering ahead

- No time saved using the app



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Common Dairy Queen Problems & Solutions. Troubleshooting Guide


   



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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at International Dairy Queen, Inc., developers of Dairy Queen.


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Developer: International Dairy Queen®️

E-Mail: [email protected]

Website: Visit Dairy Queen Website



About this app

Awesome deals. Great rewards. Easy Ordering. You’re in for a treat.  Enjoy easy ordering and one-click reordering at participating locations.  Sign into your account to place an order or scan your phone at the register to earn points.  Easily favorite and switch locations to find your favorite DQ® restaurant near you.  Create an account and get access to exclusive new deals every week.  Check out what's new or easily find your faves before starting an order.  Redeem points for delicious rewards!  Available at participating locations.  Download DairyQueen today! 



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