Curb app not working? crashes or has problems?

Curb Status

Last Updated on 2025-01-07 by Curb Mobility, LLC

I have a problem with Curb

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6 User reports:
App has problems

User reports 6

⚠️ Most reported problems ⚠️

Something else

53.8%

Not working

38.5%

Account

7.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Curb Problems 🔥

- Problem with address not being accepted

- GPS suggests wrong pick up location

- Driver spoke limited English

- Ride disconnected from app

- High ride fares

📋 7 Reported Issues:

Carole Stern 2023-05-29

I downloaded the app to my Android phone, but it does not open, just get the circle spinning around. Can't use.

Michele Kurlander 2022-10-29

Same problem as above. Wouldn't load so I Uninstaller and reinstalled and now when I try to sign in, it says:" forbidden"

Phillip Giambri 2022-10-09

Used to use the app no problem, now it will no longer load, the background comes up but just circles, circles, can't get it started. So I uninstalled and reinstalled it. Can't sign in, just keep getting a "forbidden" message, even if I try to reset the password. I use an Android device. Thank you.

Lisa M Starr 2022-09-22

⚠️ Troubleshoot | Report Issue ⚠️

Naomi Gold 2022-08-27

I have repeatedly tried to add a credit card to my new account. I keep seeing the error message: "Sorry, we're having a problem adding your card at this time. Please try again later." I've tried now with two different cards.

Angie 2022-07-30

Every single time it tells me my payment is not valid or won’t go through. It typically does after the second or third try, but tonight I can’t use the app at all.

Glenn Ostergaard 2022-06-07

Cannot create an account as my email address is rejected, WHY

Showing 1-7 of 7 reported issues:

Have a Problem with Curb - Request & Pay for Taxis? Report Issue

Common Curb Problems & Solutions. Troubleshooting Guide

Table of Contents:

Curb iPhone Issues and Solutions

Curb iOS app crashes, not working, errors
Curb iOS app network issues
Curb on iOS has black/white screen

Curb Android App Issues and Solutions

Curb has errors/crashing/not working
Curb server network connectivity issues
Curb has black screen

⚠️ Troubleshoot | Fix Now in One Click

Curb iPhone Issues and Solutions

How to fix Curb app crashes or not working on Iphone (iOS):

Close and restart the Curb app on iPhone
Update Curb app to the Latest Version for iOS
Uninstall and reinstall Curb iPhone app
Update your iPhone to the latest iOS version

Fix Curb on iPhone unable to connect to server/internet connection issues::

To resolve Curb network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Curb Android App Issues and Solutions

Fix Curb not working on Android, crashes, errors or is unresponsive:

Force Stop the Curb App
1. On android, goto Settings » Curb » click [Force Stop]

Update Curb to the latest version on PlayStore

Clear Curb App Cache and Data:
1. On android, goto Settings » Apps » Curb » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Curb.

Fix Curb unable to contact server/ Curb internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Curb » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Curb » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Curb