PetPro Connect Reviews

I have downloaded and used hundreds of apps. This is so ridiculously slow and bug laden that IT IS LITERALLY UNUSABLE. I spent more than 15 minutes tonight just trying to get through the simple steps of agreeing to some privacy notices and creating a password. It couldn't even do that much.

You want me to check my server logs? Really? On an iPhone app?

I have no idea how it works once you get logged in and I have no time to debug the registration and sign in process for a company who failed at all the little things that are necessary to access their product. This has a big old REJECT stamp from me. And you bet I will talk with my vet tomorrow about it and discuss other options.

I got 8(!) notification emails within a few days from PetPro Connect saying my vet had invited me to join. I unsubscribed from the emails to stop the spam, figuring I would join when I needed an appointment.

Well, I needed an appointment today, and my vet isn’t calling me back, so I decided to join PetProConnect. I downloaded it, and had the option to use email or phone. I chose email, since I don’t want them spamming my phone like they did with my email.

I then had to enter a verification email, but I never got it, probably because I unsubscribed from the spam. It wasn’t in my spam messages. There is no option on the site to resubscribe.

So I tried to sign up with my phone number. But then it said I already have an account!!!

So basically, I can’t sign up, and I can’t even make an appointment at my vet since they aren’t answering calls right now- they probably wanted to switch over to this horrible app. I’m about to call the emergency vet. What a nightmare.

PS: I was finally able to sign up by selecting a different location of my vet, and the privacy policy is downright scary. Vets, please don’t make your clients download PetProConnect.

I tried PetProConnect when my vet first started using it. Very basic and didn’t have all the info on my dog, only appointments. That’s probably a vet input problem but if my vet isn’t using it to the full extent, why should I? So I deleted PetProConnect from my iphone.

Then I got an email that my vet had sent a message, which I figured was bogus just to get me to use PetProConnect again. So I said what the heck, maybe it’s improved. Nope. Won’t let me sign in. I reset the password and still doesn’t work. I’ll just call or email for my appointments.

By the way, I asked them if they have a desktop version and they don’t. Phone only. Another turnoff. Not everybody lives on there phone. I prefer to live on my laptop.

I love the idea of PetProConnect to connect to my vet’s office. It’s unfortunate that I am continually logged out, PetProConnect doesn’t remember my login credentials so I’m forced to reset the password each time I want to use it, and while in the middle of messaging with the vet office right now, PetProConnect said I needed to update to continue using it. Once I did yet *another* password reset, it’s just sitting there spinning on an endless login. I have no idea if the appointment I was trying to make was booked and the vet is closed now so I am unable to check until tomorrow. Sigh.

Customer service here is excellent but I wish PetProConnect just worked every time I went to use it. This is not rocket science and being a developer myself, I find this inexcusable. I give this 2 stars only because of the customer service. Otherwise it would be zero.

I have been using PetProConnect for a few years now since my vet starting using. The concept is great and PetProConnect is handy for indirect communication and file storage of all my fur luv’s records. My issue is YOUR issues in PetProConnect ! I have read many reviews complaining about orientation and keyboard/text overwrite from over a year ago and you still haven’t fixed it. Let’s be clear: while typing in the message section of PetProConnect , the keyboard covers the text box of which I am typing. Therefore, I cannot see what I am typing. I am using an Ipad Pro 2nd Generation 15.1.
Please fix this problem asap and i will give you more stars.

I use my iPad Pro and attached Logi keyboard for just about everything. I use it for work, for games, research, texting....well, you get the picture. I usually don’t have any issues with any of the apps I have. BUT PetProConnect has a screen orientation issue.... which is that it just doesn’t, you know...orientate. AND to log on I have to disconnect my keyboard and use the OSK (which I LOATHE ...2 finger typing...URGH. Yes I even use the iPad/keyboard to text. So nifty how iPad and iPhone link together so I can use my keyboard.) just to log on. I do enjoy the ease of PetProConnect to communicate with the vet office and the convenience of reordering medications. If these issues were to be fixed PetProConnect would be PERFECT! 5 Stars!

I can’t manually change anything myself. My vet spelled my pet’s name wrong and typed my email wrong. There are no settings that I can find to edit my personal information or my pets’ information. The most control I have over this is changing profile pictures. I got a notification saying I received 24 points toward rewards but there is no place for me to view rewards or these 24 points (at least that I can find). On the other hand it’s nice having my pets information with me on my phone with easy access.

I love having my fur baby’s health information so accessible. As well as being able to send messages to communicate with my vet.

However, I do not like:
1. Having to scroll the timeline to find the Rx I need to refill. It would be great to have a place where all their current medication is housed and can be easily selected to be refilled.
2. Being able to request on Rx at a time to refill. Both my senior girls are on two meds. So I need to scroll and select all the information 4 separate times.

Staff is FRIENDLY, CARING, PATIENT, and MUCH WILLING to ASSIST & HELP me with my many questions and concerns as I navigate this journey of raising a puppy from her 8 wk homecoming. I am much better able to meet Liza’s needs with this staff’s guidance. I trust Angel and Dr. Cottingham as they have always taken the Best Care of our dogs in the past, and They are upfront, honest, and highly qualified. I Sure want to come inside rather than wait in vehicle. Having had both vaccines I wonder why this is still the case here. Hopefully it will be safe very soon for in office visits open to clients again. It’s much more convenient and comforting to both pet and owner. Overall, Animal Hospital is such a Welcoming, Accessible, and Qualified Business that COMPLEMENTS our community of Henderson. BMC

I love PetProConnect , it seems to cover everything, EXCEPT screen orientation is locked on portrait and anyone with a keyboard attached to their tablet will have to stand it up on end. I don’t do much on the run, I like to sit and think about what I’m doing and I am not in that mode on my mobile, I do it from my iPad. That alone will limit the time I will use PetProConnect because personally it drives me crazy. So I’ll use it when I have to but probably from my mobile not from my iPad. A common problem, frustrating. All in all I would’ve rated a 5 but gave it a 4 because of it. Great app if that sort of thing doesn’t bother you.

I love PetProConnect for communication back and forth with different vets as well as ordering meds or making appointments. However more times than not PetProConnect is unresponsive it takes forever to load from one screen to the next, almost as if you never touched the button. If you guys could fix the unresponsiveness you would have a 5 star from me 100%. Oh and getting into more vets in my area you guys only partner with one location, i would love to see more locations. This is such a great tool being underutilized.

I’m new to this and haven’t had a pet in years although I’m an animal lover at heart. We recently got a Chinchilla and I took him in for a visit, little did I know I would get an invite to create a profile specific to him and the practice. I recently used it to ask some questions regarding adding another chinchilla to the family, the responsiveness was amazing and the information was exactly what I needed to make an informed and knowledgeable decision. I can’t say anything beyond.....I’m loving it so far!!!

Two things were utmost important to me when moving my equine Buddy from Georgia to Florida... a wonderful barn ✅ and a great equine vet service ✅! Atlantic Veterinary Hospital is a gem. From the office staff to Dr. Herb... Maple could not be in better hands. Dr. Herb is so personable... calling you directly to talk about your concerns, answering all questions so you have a clear understanding of information, following up in a timely manner... moving is very difficult but to have a great team to assist you makes all the difference ...Thank you Atlantic Veterinary Hospital and Dr. Herb !!

Taking my dog to Wishing Well is reassurance that my dog will be receiving the best care, given by the most caring people who care just as much as the owner’s comfort (during Covid) as they do the well being of their pet.
My dear friends who designated themselves as my puppy’s god parents, insisted that I take the puppy absolutely no where else than to Dr Confessore. I have full trust in her, having known her when we had our first dog many years ago.
Her staff is kind, friendly, extremely knowledgeable and never make you feel like your questions are ridiculous-rather the contrary. They take their time answering your questions and never seem frazzled even when the clinic is backed up which is rare. I don’t ever remember waiting more than a half hour for my puppy’s appointment and that only happened once in all the years I’ve known about this practice.
Dr Confessore recommends one of the best animal hospitals in the area if needed. People come from out of state to use it. In short, this practice is outstanding.

We are happy we found a place that Bubbles has become comfortable with the staff. She gets very nervous or anxious for car rides then when she enters the building. We didn’t know about this place until I looked up some Vets or animal hospitals nearby. We had taken somewhere close to home not knowing Bubbles would have had to go through some uncomfortable experiences. We had taken her for a serious check up only to have her misdiagnosed leading up to rushing her to an animal hospital we knew of. Bubbles had to have an emergency surgery or we would have lost her. It was scary for her along with us but they took great care of her. If Bubbles had been properly checked at her visit then they would have known what was going on. When we noticed something else with Bubbles I made sure to find another place to take her. It has been going really well. It is nice to have her checked then given the right diagnosis. Bubbles is very fond of Ciani, she will not let us clean her ears but she lets Ciani, this is how you know she is treated great. The veterinarians along with the technicians have been very good with handling Bubbles. Thank you for making Bubbles be properly diagnosed along with proper treatment.

This is the best vet app I have seen. It allows pet parents to contact the clinic in various ways... message, call, we can request our refills here, which is a GREAT help, not to make the phone call, and request appointments! We can upload photos of our babies for the file. Any file changes still have to be done by the office, which makes sense. If u need a file change or update you just leave a message. It’s great! Nice update! Hope it helps take some work off those busy ladies up front!

I use this both as a client as well as a clinic employee to communicate with our clients and it’s amazing! So simple and easy to use. The ability to send photos is one of my favorite aspects. It’s so simple but can save someone so much time and money if it saves them a trip into the clinic. Requesting appointments, med refills, and having a real-time messaging conversation are seamless and great. I’ve had some clients say that their response messages aren’t visible so they occasionally do send duplicate messages but other than that we’ve had nothing but glowing feedback! Can’t wait to see what the team behind PetPro do next but I’m already a fan after just 2 weeks!!

I am very pleased. Dr Freeman is a very knowledgeable and patient doctor. Dr Anthony is innovative and informative. Also they can rely on the Big Gun, dr Freeman Sr (the Dad) who recently retired, but he will give advise and he will perform in the surgery theater if extra help is need it. All procedures are explained to the client in details as minute as you wish. All questions are answered. If requested, extra info regarding compared anatomy, physiology and pharmacology are provided. The technicians are outstanding, caring and very well trained. The front desk manager is patient and extremely professional and efficient with extensive computer knowledge. They hospital is spotless. All of the above makes it well worth the 48 minutes drive.
Cheers and thanks

We have a beagle mix dog who is 16 & 1/2 years old. She has been sick with nausea off and on her whole life. We brought her to see Dr. Suh several months ago & he was the 1st vet to correctly diagnosed her with irritable bowel syndrome. Dr. Suh’s treatment for has virtually elevated all her symptoms About a week ago our dog couldn’t stand up. We were concerned so we called Dr Suh. It was a Saturday after his clinic had closed, but he immediately said that he would meet us at Trail Pet. Dr. Suh diagnosed our dog with arthritis of the spine. After a steroid shot, muscle relaxers & pain killers, our little dog is walking, running & jumping over curbs outside. We think the world of Dr. Suh. He is very smart, caring and a gifted diagnostician. He’s the best vet ever.

I saw a different vet last week who insisted on a cat scan of her abdomen and then didn’t call me with instructions or results for 5 nights. She then wanted us to have blood work that cost over $400 sent away. She wanted us to put her on an anabiotic and an anti-inflammatory as well. She felt that Rosie had Triaditis. I had a really bad feeling so I immediately called Cumberland Valley Vet since many people speak very highly of them, they got her in that very day. They looked at the results, they examined her, they took blood work that was inexpensive and found that she was healthy. All I did was buy a different over-the-counter pet food that was lighter on her stomach. I have never been happier with a vet office. Trust Cumberland Valley. Don’t go anywhere else!

Never got the code needed to set up an account??? 🤷‍♂️

Staging test

I love PetProConnect it really makes it easier to contact someone or to make appointments even to request refills plus the actual service with the staff if really pleasant

Keeps me in check with the doggies’ appointments and shots. Can also make appointments and request refills of medications when needed. Great staff also!

Dr Fish is amazing! She was born to be a doctor! My dog loves going there, everyone there is very friendly and helpful! Thank you for being so kind and caring it’s very much appreciated!

Easy access to your staff and quick response! Thanks.

Very friendly!! Fast and affordable!

Love it so far!

Very useful!

Great app!

I cannot reset my password

This is the 2nd time I am writing to the company. Haven't heard back. It recognizes my email address but when I click on forgot my password, it says I'm not known. Can't get into my account! Please answer!

Not impressed. Reloaded several times to get logged in. I have two clinics and since my main one doesn't use this app, all shots are not recorded on the app. Waste of time, easier to call and leave a message.