TheMagic5 Status

Last Updated on 2023-11-30 by TheMagic5 Inc.

I have a problem with TheMagic5

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Most reported problems

Not working

66.7%

Connection

33.3%

- Order got lost in the mail

- Had to re-input information and created another order

- Difficult to get a hold of customer service

- Push notification on the app that my goggles were starting to be processed

- App said I was re-ordering the canceled item

- Foggy app needs a lot of changes and updates

Common TheMagic5 Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve TheMagic5 network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the TheMagic5 App
1. On android, goto Settings » TheMagic5 » click [Force Stop]

Clear TheMagic5 App Cache and Data:
1. On android, goto Settings » Apps » TheMagic5 » Storage » click [Clear Data] option. This clears both data and cache.
2. restart TheMagic5.

On android, goto Settings » Apps or Manage Apps tab.
Click TheMagic5 » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto TheMagic5 » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch TheMagic5

E-Mail: [email protected]

Website: 🌍 Visit TheMagic5 Website

Privacy Policy: https://themagic5.com/policies/privacy-policy

Developer: THEMAGIC5

Mar 18, 2026, 11:35 AM
a Windows user from High Point, United States reported problems with TheMagic5 : Connection
Aug 26, 2025, 01:18 AM
a iOS user from Glendale, United States reported problems with TheMagic5 : Not working
Aug 21, 2025, 04:56 PM
a Mac user from Peoria, United States reported problems with TheMagic5 : Not working
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