Are you having issues? Select the issue you are having below and provide feedback to Waymo One.
- Not available in all cities
- Video camera and audio recording inside the vehicle
- Stranger looks at car without license number being blurred
My app is not working, it is just a black screen. I have uninstalled it and reinstalled it and it does the same thing.
Complete guide to troubleshoot Waymo One app on iOS and Android devices. Solve all Waymo One app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Waymo LLC, developers of Waymo One.
In San Francisco, we're now starting a Waymo One Trusted Tester program where locals can be part of our autonomous driving research — and the future of mobility. • Get around safely: The Waymo Driver has driven millions of miles on the road and billions of miles in simulated scenarios, helping you get to your destination safely and comfortably. • Miles of confidence: The Waymo Driver knows your local roads and shows you what it’s seeing along the way. • Enjoy your journey: Unwind in the backseat of your clean car. That’s on top of the billions of miles we’ve driven in simulation. • If you’re in the Metro Phoenix area and want to get around parts of the East Valley, download the Waymo One app and enter your destination to request a ride. When your car arrives, it will be fully autonomous. • We’re also starting the Waymo One Trusted Tester program in San Francisco, a feedback-focused program that includes an Autonomous Specialist to monitor vehicle operations during rides. • Just hop in the back seat, buckle up, and press the Start Ride button. • Sit back and enjoy your trip! Safety is our top priority, so the Waymo Driver is trained and tested to carefully navigate in all driving situations and get you to your destination, stress free. • Backed by real-world experience. The Waymo One app makes it easy to get where you're going in a comfortable and autonomously driven car designed to prioritize safety and operated by the Waymo Driver — the World’s Most Experienced Driver. When you’re in the Metro Phoenix area in Arizona (including parts of Chandler, Tempe, and Mesa) you can get a fully autonomous ride with Waymo One. The Waymo Driver has driven millions of miles over the past 12 years in all sorts of conditions. The Waymo Driver is now taking the stress out of people’s everyday drives and making it safe and easy for everyone to get around. Our cameras, lidar, and radar work together so the Waymo Driver can see up to three football fields away in all directions, day and night. Watch the passenger screen to see what the Waymo Driver sees as it takes you to your destination. You’ll look forward to every ride. • Multilayered suite of sensors. Spend time catching up with a friend, play some music, or simply take a nap. Our Rider Support team is always available to help when you need it.