ProximiT app not working? crashes or has problems?

ProximiT Status

Last Updated on 2023-08-27 by Jeff Lopes

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User reports:
No current problems

User reports 0

Summary of ProximiT Problems 🔥

- Some users have reported bugs and inaccuracies in the app's information

- Does not allow for rearranging the order of favorite stops

- Some users have suggested adding a feature to help visually impaired users navigate the transit system

📋 1 Reported Issues:

Laura 2022-10-07

The real time data is not loading for the bus routes that I’ve favorited. It just has 3 little dots where the arrival time should be I tried deleting and re downloading the app. Any ideas?

Showing 1-1 of 1 reported issues:

Have a Problem with ProximiT: MBTA Boston Transit? Report Issue

Common ProximiT Problems & Solutions. Troubleshooting Guide

Table of Contents:

ProximiT iPhone Issues and Solutions

ProximiT iOS app crashes, not working, errors
ProximiT iOS app network issues
ProximiT on iOS has black/white screen

ProximiT Android App Issues and Solutions

ProximiT has errors/crashing/not working
ProximiT server network connectivity issues
ProximiT has black screen

⚠️ Troubleshoot | Fix Now in One Click

ProximiT iPhone Issues and Solutions

How to fix ProximiT app crashes or not working on Iphone (iOS):

Close and restart the ProximiT app on iPhone
Update ProximiT app to the Latest Version for iOS
Uninstall and reinstall ProximiT iPhone app
Update your iPhone to the latest iOS version

Fix ProximiT on iPhone unable to connect to server/internet connection issues::

To resolve ProximiT network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

ProximiT Android App Issues and Solutions

Fix ProximiT not working on Android, crashes, errors or is unresponsive:

Force Stop the ProximiT App
1. On android, goto Settings » ProximiT » click [Force Stop]

Update ProximiT to the latest version on PlayStore

Clear ProximiT App Cache and Data:
1. On android, goto Settings » Apps » ProximiT » Storage » click [Clear Data] option. This clears both data and cache.
2. restart ProximiT.

Fix ProximiT unable to contact server/ ProximiT internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click ProximiT » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto ProximiT » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch ProximiT