Cetim app not working? crashes or has problems?

Cetim Status

Last Updated on 2019-07-03 by Cetim SAS

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Common Cetim Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cetim app on iOS and Android devices. Solve all Cetim app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cetim iPhone Issues and Solutions

Cetim iOS app crashes, not working, errors
Cetim iOS app network issues
Cetim on iOS has black/white screen

Cetim Android App Issues and Solutions

Cetim has errors/crashing/not working
Cetim server network connectivity issues
Cetim has black screen

Cetim iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cetim app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cetim app crashes or not working on Iphone (iOS):

Close and restart the Cetim app on iPhone
Update Cetim app to the Latest Version for iOS
Uninstall and reinstall Cetim iPhone app
Update your iPhone to the latest iOS version

Fix Cetim on iPhone unable to connect to server/internet connection issues::

To resolve Cetim network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cetim black/white screen (blank screen) on iPhone:

Follow the Cetim iOS app troubleshooting guide Here →

Cetim Android App Issues and Solutions

Fix Cetim not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cetim app issues:

Force Stop the Cetim App
1. On android, goto "Settings" » click Cetim app. » click "Force Stop".

Update Cetim to the latest version on PlayStore

Clear Cetim App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cetim app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cetim.

Fix Cetim unable to contact server/ Cetim internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cetim » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cetim » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cetim on android.

Solve Cetim black/white screens issue on Android:

Follow the Cetim android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Cetim SAS, developers of Cetim.

About this app

L’Application this app, permet d’accéder 7j/7, 24h/24, à votre Espace Assuré et à toutes ses fonctionnalités sur mobile et tablette ! - Consultez vos derniers remboursements grâce au tableau récapitulatif de vos différents paiements sur une période définie. - Faire une demande : demande de prise en charge hospitalière, demande de devis (optique, dentaire…), demande de remboursements, modifier/transmettre un document etc. - Pour chaque demande, vous avez la possibilité, grâce à la galerie photo de votre Smartphone, d’envoyer directement les justificatifs. - Suivre vos demandes grâce à un état des lieux des demandes effectuées en temps réel. - Consultez vos documents en direct : carte de Tiers Payant, courriers et relevé de prestations. - Trouver un praticien : votre partenaire de Tiers Payant et votre Réseau de Soins vous permettent de retrouver et localiser des Professionnels de Santé.