Bitdefender app not working? crashes or has problems?

Bitdefender Status

Last Updated on 2024-12-21 by Bitdefender SRL

I have a problem with Bitdefender

Are you having issues? Select the issue you are having below and provide feedback to Bitdefender.

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3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Something else

50.0%

Not working

33.3%

Crashes

16.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Bitdefender Problems 🔥

- Customer Service representatives are not knowledgeable

- Service to get started is not great when you first sign up

- Engineering representatives are professional but not helpful

- Details on what is needed are not available

- Unexpected surprises when paying for assistance

- No easy interface to protect Orbi router on Bitfinder app or website

- Three passwords for admin, router and WiFi is confusing for home users

📋 3 Reported Issues:

Ess Hartley 2023-04-27

Bitdefender not working.

Robert 2023-04-07

Bitdefender mobile security keeps tuning off and the free vpn won’t start I get error message

Judy 2022-09-04

DuckDuckGo does not show up, when doing a scan on my apps. Also, I did have a Bitdefender Central icon I use to click on and scan my device. Somehow it is no longer there. I would like this put back on my phone.

Showing 1-3 of 3 reported issues:

Have a Problem with Bitdefender Mobile Security? Report Issue

Common Bitdefender Problems & Solutions. Troubleshooting Guide

Table of Contents:

Bitdefender iPhone Issues and Solutions

Bitdefender iOS app crashes, not working, errors
Bitdefender iOS app network issues
Bitdefender on iOS has black/white screen

Bitdefender Android App Issues and Solutions

Bitdefender has errors/crashing/not working
Bitdefender server network connectivity issues
Bitdefender has black screen

⚠️ Troubleshoot | Fix Now in One Click

Bitdefender iPhone Issues and Solutions

How to fix Bitdefender app crashes or not working on Iphone (iOS):

Close and restart the Bitdefender app on iPhone
Update Bitdefender app to the Latest Version for iOS
Uninstall and reinstall Bitdefender iPhone app
Update your iPhone to the latest iOS version

Fix Bitdefender on iPhone unable to connect to server/internet connection issues::

To resolve Bitdefender network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Bitdefender Android App Issues and Solutions

Fix Bitdefender not working on Android, crashes, errors or is unresponsive:

Force Stop the Bitdefender App
1. On android, goto Settings » Bitdefender » click [Force Stop]

Update Bitdefender to the latest version on PlayStore

Clear Bitdefender App Cache and Data:
1. On android, goto Settings » Apps » Bitdefender » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Bitdefender.

Fix Bitdefender unable to contact server/ Bitdefender internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Bitdefender » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Bitdefender » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Bitdefender